T-Mobile

Category:	Cell Phone Store
Address:	2701 E Main St #101, St Charles, IL 60174, USA
Phone:	+1 630-444-1547
Site:	t-mobile.com
Rating:	4.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM

Location

Photos 5

Reviews 17

A Private User

I went there during my lunch. I was hoping that they would be able to help me with a couple of questions. There was only one employee in the store and she was busy helping a customer. The employee asked someone at the back to help me and told me that someone will be with me soon. 5 minutes later, no one showed or bothered to come out and explain the wait. I asked the girl if there are someone who could help me. She apologized. Said she is trying to hurry, and, then, proceeded to tell me that whoever is back there is on lunch. Really? Wow! So, I am wasting my lunch time just so that I could wait until you. Lunch time is lunch time but customers must come first. Not going back any more.

Wayne Phaup

Thought I was having a great experience at this store when renewing a new JUMP On Demand lease for a new iPhone 7. Unfortunately the store associate who helped me, Jake P., also decided to opt me into premium handset protection/insurance without my consent. It was not indicated on my receipt and weeks later I received a bill for it. Tried cancelling it and it took a tweet to John Legere to get it removed. I have been a loyal customer for years and this experience has me re-evaluating my cell carrier options going forward.

Ricardo Rodriguez

I went in for a new SIM chip because I was updating my phone. The staff was really friendly and went out of their way to try and help transferring my WiFi settings to the new phone. I didnt have the time to stay and let them consult with technical support, but they were more then willing to do so. Nice people.

Cealisa Johnson

this location is a little bit hard to find. Other than that I was very pleased with the service. I have had tons of issues with my phone but they really go out of their way to make sure all your questions are answered. Very friendly and informative.

Jacob Hervas

T-mobile is a great company but this location sucks! I went in to update my phone and they did a master reset without asking me! I Lost all my calender, aps, text, everything. 2 hours of searching and its not even close to how it was. DONT GO HERE!

Troy Jones

By far the best experience Ive had at a cell phone store. Coming from sprint I had a really bad taste in my mouth. But these guys really made me feel welcome and saved me a ton of $$ too! I couldnt be happier with my new T-Mobile service!

Brian McNally

customer service is horrible the service was un usable you know the saying you get what you pay for holds true with these crooks they were unable to provide a quality phone service also watch your bill closely

Mike Litro

Great store and Store Manager Gary is very helpful and cares about your needs. My company switched over from Sprint to T-Mobile with his assistance along with Shane who did a excellent job thus far.

Chris j

By far my favorite T-Mobile location! You can tell they really care about customers and take time to make sure all my questions got answered. Great customer service

Alejandro Biancucci

I can believe how awesome these people are. Great customer service. Really take the time to know the customer and satisfy their needs. Go to this store!

A Private User

Friendly staff and great customer service. Got the new mytouch and signed up for the new unlimited plan for $79.99 with no contract.

Jackelyn Cervantes

Excellent customer service. A very big shout out to Diego, he was very helpful and nice to my mom and I.

EDWARD DIETRICH

Allways helpfull here compared to other T mobile places Ive been

Steve Collins

Lots of reps to help

Kurt P

Friendly service

D.F. Painting

My favorite branch