B & G Cyclery Inc

Category:	Bicycle Store
Address:	131 E Rollins Rd, Round Lake Beach, IL 60073, USA
Phone:	+1 847-740-0007
Site:	bgcyclery.com
Rating:	4.3
Working:	10AM–7PM Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 12–3PM

Location

Photos 6

Reviews 10

Josh Gamma Partners

Shopping by reviews is something which I hold to a high standard when trying to find a place to do business with. That is the first step to getting me in the door and it didnt start out good from the beginning. It only goes to show that if other people had a bad experience most likely you will to. I learned that the hard way! My wife was doing me a favor by stopping into B & G and saw some bikes that I might be interested in. When she called to tell me that the store had some bikes I went to Google right away to find out what the reviews where of this place. Seeing is that it was only rated with 2.5 stars I was skeptical but thought if I had passed by I would go in and take a look. I expect prompt service from store employees and that is probably the ONLY nice thing to say about this place. It went down hill from there. As I began to look at the selection of bikes which was decent, I was not in any position to buy that day as I had just started to look around. I was asked questions about the style of biking I like to do and what Im currently using so I could tell that they had knowledge of the products. The owner... I think Cindy is her name but I cant remember informed me they had a bike coming in that was being discontinued but there was one coming into the store. The reason this bike appealed to me was due to the trigger shifters rather than the grip shifters which is what I have used for years. I was interested so she took down my information. When I got up to the counter the questions extended beyond just a name and number which kind rubbed me the wrong way but after providing all my information she said that will be 506 and change for the bike. I said... wait what? she said 506 for the bike. My response, "Why do I have to pay for the bike now?" which she was quick to say, "custom ordered bikes need to be paid in full before we order them." An employee behind the counter, mind you, said " but he didnt custom order the bike you already had it on order!" At this point her husband comes up and has a very desturbed look on his face, almost as if he was about to drop a load in his pants. He turns and asks me, " Do you want the bike, how far do you live and can you get her the day it comes in?" Im now on the defensive as you can imagine because its just mind boggling to me that someone thinks I will pay for something I didnt order. AND the fact it was 500+ dollars no thanks! I took my business elsewhere to a place that actually cares about the customers! I received a phone call 3 weeks later from B & G when the owner says, "your bike is ready for pickup, do you still want it?" My reply "absolutely not, your customer service is horrible and Ive already told everyone I know to avoid your shop at all costs" We exchanged some words and she was eager to tell me that she lost sales on the bike for two months since she was holding it for me! Yeah of course you did, you expect people to pay for something before they get it when THEY DIDNT SPECIAL ORDER IT TO BEGIN WITH!. I told her I thought it was ridiculous that she would expect me to pay for something in advanced especially a bike when Im looking around. If your looking for a new bike, service or any bicycle related products, avoid at all costs! If there was a way to give a zero star rating it would have replaced the 1 star but that is the only way to give a review and keep customers informed

Jeremy D

It is a shame to have to rate this shop down for one employee, but I think she is a co-owner. Shes kind of chunky and can be unpleasant and condescending, and doesnt have much technical knowledge. Their prices on accessories and basic things like inner tubes are quite high, so I dont shop here often. The older male co-owner (original owner?) is a super nice guy; I wish he ran the shop and would send Little Miss Chunky Monkey home, and hire a pleasant cyclist to help him with customer interactions. I would rate this shop as good. Not great, not terrible either. They seem to have expanded their hours recently, which is a big help. I dont recall them being open until 7 PM at all, or having Sunday hours.

Christina Bardelli

I was in the area visiting family and looking for a gift for my nephew. Although I didnt purchase anything that day, I did receive very helpful service. I plan on purchasing a gift for my nephew from them as the occasion nears, they have even been really helpful with all my questions via email. Its hard buying a great gift so many miles away!

Brian Clearwater

The best bike shop I have dealt with in years. They listen to what you THINK you need and want and then guide you, the customer, to the right bike. A family run business that understands and values customers. I HIGHLY recommend seeing them for your new bike, a tune-up on your current bike, or just to browse....This is my bike shop!!!!

Trayce Gumina

Needed a copy of my sales receipt to resale my bike and the staff was happy to send a copy to me by mail. Purchased 2 bikes from them and both are been great bikes. Recommend this bike store and they give excellent customer service.

lloyd tanner

Great group! I went for sevice on my old bike and had such great service. I later purchased my 29er and enjoy jush hanging out with everyone. They make you feel you are with family.

K Keating

Took a small risk going here, but I found them to be very kind and helpful staff. I will be returning when I need more help with my bike!

Joe Seidel

Service turn around time was fast and the price was less than expected. Friendly and knowledgeable staff.

Jonathan Awad

I bout a Haro bmx bike there bout 2 weeks ago that was 335 now I only owe 98

Scott Oliver

Personable, knowledgable staff, great service.