Verizon

Reviews 7

K

K Riets

This is for all of those people tired of sales people omitting the truth. We are a business customer that has over 10 lines and has bought several items from this store previously. (All great experiences, it seems if youre buying something, you get great service!) Until, one of my supervisors broke his phone in the field. Luckily, his line had insurance so I told him to go to Verizon and get a replacement phone. He told them he was a business customer with insurance and needed to get a phone that same day due to him using it for work. He was told by a Verizon rep that he DID NOT have any options to get a replacement in store and would have to be mailed a phone. This is NOT true. In fact, every customer with insurance has the option to call Asurion (Verizons insurance) and see if they will approve the claim (you need a valid reason) for an EMERGENCY replacement. So I went into the store and had to defend this point to the manager who refused to acknowledge that the salesman knowingly omitted this option from us. I get that this happens in sales constantly, but once a customer brings it to the managers attention that the store is NOT putting the customer first, he needs to immediately acknowledge the wrongdoing. Instead, the manager fed me policy b.s. which translated to "we dont help our customers if the situation is not beneficial to us." It sucks that you cannot trust corporate companies and have to research (or have insight to) the business to make sure youre not being taken advantage of. Sorry, Verizon in New Lenox... You do not deserve our sales if you do not provide honest service.

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ER

Erika Wellen

Ive had mixed experience here. On the one hand when I first purchased my phone the sales person was very helpful and knowledgeable about his products. He helped me get a great phone for my job even though it cost less than many of the other options available at the time and overall was spectacular. Ive been on the store three times since then and have only run into complications I had to replace my phone because of a defect that lets the screen crack easily and was told that was a lie (even though Id researched it and asked a rep over the phone about what could have caused the crack when all I did was sit at my desk all day) but said hed "do me a favor" and replace it for free. Turns out this is policy for the type of phone I have due to that defect. Then there were problems getting my replacement phone and it turns out the rep didnt back up any of my info from the broken phone despite assuring me me would. I lost a year of photos of my son and brother and parents that Ill never be able to get back. The other two times werent much better, but at least those two didnt lie to my face and were pleasant despite having no idea what they were doing. So overall Ill go back there because its convenient and the workers are kind but any time I need real information Im going online and/or calling the Verizon helpline.

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EI

Eindru

I had to come here twice within the same day to make an exchange within my 14 day window. The first incompetent Guy was a tall middle aged man who choose not to wear a name tag. He tried to make the exchange but an error in my account brought his limited experience to the surface, He didnt ask for help and pretty much stopped helping me. With phrases of "Theres nothing I can do...." I then left the store and called Verizon Customer Service. Within seconds they were able to see the error in my account and proceeded to tell me to return to that store and in a sense demand that my phone get exchanged. They were furious that the attendant made no attempt to contact the proper departments to complete my exchange. I then went back. I then get helped by a young man named Bill. He had a Juvenile know it all attitude, despite not understanding my issue at all. Also going as far to tell me my exchange issue was resolved despite having myself spoken to much more educated people on my particular issue. Do not come here if you expect knowledgeable floor attendants to be able to answer your questions above the scope of whats written on the side of the box.

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ER

Erin Sorensen Smith

My husband and went in today because his phone would acknowledge his SIM card. We brought it to the first representative that helped us and he said "you need a new phone because this one is bent". Looking at the phone we did not see a bend. In addition, the rep would not even look at the SIM card but instead tried selling us both an iPhone 7. When I asked about the monthly fee he said it was no more than I was paying now but I would have to trade in my phone. My husband works a maintenance job so him getting a new phone was out and I wanted to get the small 6s. The rep then told me they were out of the 6s and the 7 was the only way to go. At this point my husband and I were agitated because of the pressure to get a 7 and the man kept waking away when we had questions. So we left and went to the TTC down the street who got the phone working with the current SIM card but stated that if the problem occurred again to come back in and they will give us a new one free of charge. If you are going to a Verizon store go to TTC. They are located by Charles Morris Salon and they are honest and friendly.

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JO

JOE LEDDY

This store is run by a bunch of lazy assholes. I try to avoid this store at all costs, but sometimes I have to go in there because its the closest corporate store to my home. Today I sat and waited my turn (for 45 minutes) while the sales manager, Mike, sat there reading facebook or checking e-mails. He was giggling while reading his phone. When I asked if he could help me he said he had to stand at a specific counter and check people in because they were always slammed at this time. There were 4 people in the store with 2 other associates. When I questioned him about that he said he was a manager and didnt even have a sales persons code to access the computers. I called bullshit on that one and then it got awkward. I could go on about the rest of my visit but it would only be redundant. Verizon has the best cellular service but their stores, and specifically the NEW LENOX store, absolute suck in terms of service. Always use the website for everything even though its slow and impersonal. Much less frustrating.

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BR

Brad Pavlacka

Been here many times with issues with my phone. NONE of which were ever resolved. Theyve deleted hundreds of my contacts rather than backing them up like they were supposed to. Employees try forcing shitty extras upon you that you dont need. Theyve also lied about product specs as Ive gotten completely opposite answers from different employees on the sam question such as if a specific phone model has a USB 2 vs 3 port.

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RY

Ryan McGrail

Jeremy the manager at this location is pretty much worthless hes got a whole lot of lack of answers to any question that you can ask him he will be happy to hand you a yellow Post-It note with a 1-800 number on it for you to call someone for them to maybe help you with the issue though.

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