JCPenney Optical

Reviews 3

KE

Keri B. Smaistrla

I LOVE the optometrist at this location. She did a thorough exam and gave me many contact lens options. She order some trial lenses from different brands and I later picked and ordered the lens that worked best. Later in the year I wanted to get a price for new glasses so I called. The patient record filing system seemed unorganized because they couldnt find my file and had to call me back with the price. I came to the store a few weeks later on a Saturday with my father to help me select the frames. When we arrived there was no other customers in the store. Subsequently, a woman came in with her elderly parents. The mother needed her frames fixed and she was helped. So we waited for awhile and my father sat down because hes 87 years old. Then another couple came in and the manager left the older woman to help the new arrival. The older woman asked the manager why she left her to help the couple and said she was there first. Then I said, no, I was here first. The manager said, in a loud and irritated tone, that I need to be patient and wait. She was helping the couple because they had an exam and were first priority. Finally another young woman employee arrived and I handed her the frames that I selected and told her Id be back so the elderly woman could be helped before me and we left the store. After I got my father situated with my husband, I returned about 20-30 minutes later. When, I returned, there was no one else in the store. I asked the young woman about the frames I set aside and told her I wanted to order glasses. When I sat down to get my specifics, I learned that the computer system was down and they could not place my order until it was fix. So I requested to her and the manager that when the computer was back working to please order these glasses. I gave her my JC Pennys CC number and left the store. That was a Saturday morning and on Tuesday evening about 6pm I receive a message from the manager asking me to return her call. I returned the call on Wednesday about 7pm and left a voice message. My message said that Im not sure of the reason you want to speak with me, but, if the call has to do with my eyeglass order that yes, please order the glasses. Did not hear back from JCPenny Optical. After 3 weeks I called asking the status of my order and I was told there was no order made for glasses but only contact lenses order I had made earlier in the year. After some prompting the manager told me the glasses were not ordered because the girl that helped me was new to the company and she only works 1 day a week. When I asked the manager about why she called me on that Tuesday night she could not recall and when I asked about the voice mail message I left on Wednesday night, I was told she didnt get my message. On top of the extreme lack of customer service, the manager was interrupting me in the middle of my sentences. I called a JCPennys 800 number to complain and spoke with an operator that said shed pass on my complaint to the district manager. I expressed to the operator that I wanted to speak with someone. Instead, the Yorktown manager that was responsible for this debacle called me. She said if I order the glasses today, there is currently a better promotional deal and the price of the glasses would be less. ARE YOU KIDDING ME??! Why would I reward bad service with my business?? I have not heard from anyone since and I would not recommend JCPenny Optical Department at Yorktown.

A

A Private User

I went to the optical center at JC Penny at Yorktown shopping center to get a new pair of glasses. I got the glasses after 3 weeks and found the they didnt do the anti-glare coating because of misunderstanding. So I told them that I want to get the coating done on it. They promised me to send the glassed back to me with in 9 days, which didnt happen. I waited for another 4 weeks and made at least 5 calls. After waiting for more than 50 days in total, I finally got the glasses. But there are some defects on it and I cannot see things (even close stuff) clearly with the left side lense. If you want to wait for more than 2 months to get your glasses and you want some poor quality glasses, this is the place you want to go!!

ZA

Zach

I dont know what type of Anti-Reflective coating they use, but it is dirt cheap. The lenses scratch easily. I went to a different Optical center to get new glasses with crizal lenses and I can tell they have much better AR Protective coating!