Hertz Car Sales Crystal Lake

Related:	hertz car sales schaumburg
Category:	Used Car Dealer
Address:	9100 Trinity Dr, Lake in the Hills, IL 60156, USA
Phone:	+1 877-244-8089
Site:	hertzcarsalescrystallake.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM Closed

Location

Photos 13

Reviews 11

nic misic

Larry Skelly is upbeat, helpful, knowledgeable, and hilarious! We recognized each other from the Hertz Car Sales location in Schaumburg where I purchased my first vehicle, a Mazda2 Sport I named Breezy. Unfortunately, Breezy was totaled in a rear-end collision, which devastated me. I was convinced I would never find a car I liked as much as her, but thanks to Larry, my attitude shifted from pessimistic to optimistic. My positive experience at Hertz Car Sales in Crystal Lake aided me in moving forward from a traumatic accident and dealing with its aftermath. Larry warmly greeted me and my family as soon as we stepped foot on the lot. With every car I wanted to test drive, Larry backed it out of its parking spot and had it ready to go for me. I narrowed my options down to two sedans, the Hyundai Accent and the Kia Rio, and ultimately selected the Kia. I called my mechanic to schedule an inspection that day (Wednesday); however, the soonest he was available was Friday, which was Larry’s day off. Larry said he would come in on Friday, no problem. We agreed to meet at noon so that I could obtain the keys and get to my mechanic in time for my 1pm appointment. When I returned to Hertz, inspection invoice in hand, I informed Larry that the car needed a new wheel well for the front right tire. He drove the Kia to a nearby repair shop to order a replacement wheel well. Hours of securing financing and filling out paperwork followed. Larry and Joe the finance manager were pleasant and patient the whole time, walking me through the process and providing thorough answers to my questions. Prior to driving off in my “new-to-me” car, I mentioned that the gas tank was near empty, so one of Larry’s fellow coworkers fueled up my Kia. That was a nice touch on top of the exceptional service I received. To those in the market for a gently used car: Google “Hertz Car Sales” and browse their inventory online. You will find recent models in good condition with relatively low mileage for unbeatable prices! If you reside in Illinois, visit the locations in Schaumburg or Crystal Lake. I can’t speak for the Des Plaines and Chicago stores, but I imagine they’re just as great.

Jeffrey East

My wife and I recently came to this location to purchase a car. We are a young couple with little experience in this area. The car was a great deal and we figured there had to be something wrong with it, but after our test drive, the only thing we noticed were the rotors. The manager, Doug, was willing to give us the money to cover the cost of rotor repair, but was clearly unhappy he had to do so. Our sales associate, Dave, was very friendly, but I feel his knowledge about the car itself was lacking. We decided go ahead and purchase the vehicle. The finance manager that helped us (Tim) was the most genuine person in the store. He was friendly and very helpful and made the financing part very smooth and quick. After completing the process, we paid our down payment and left happily with our new car. Upon arriving at home, we began to check the car over in more detail and noticed the tred on the tires didnt even pass the penny test. For those who might not know, the penny test is when you put a penny in the tred of the tires and if you can still see the top of Lincolns head, you NEED to replace your tires. This frightened us so we decided to ask Hertz a how their PDI test would allow this to pass. They said that they allow 5/32 to pass for the tred of a tire which is the bare minimum you should drive on. Ours was at 2/32 and when I asked Doug to measure it, his "tool" that he used somehow measured our tires at 15/32 (this is basically a half a inch)! That is what brand new tires measure at. I was not looking for free tires, I was looking for honesty. I want to make sure this didnt happen to someone else. Doug could have cared less. We were just a young couple that he could take advantage of, and thats what he did. I am sad that people would go out of their way to lie like this. Hertz says they are all about getting customer satisfaction... well they need to take a close look at Doug because if he is doing this to people, they will never have a satisfied customer.

Craig Harling

I normally dont do reviews but very angry. Had a very pushy salesman who left multiple calls and emails. When I sent him an email saying he was too pushy and to stop contacting us, he proceeded to contact us again. I asked him to leave us alone. He then responded yet again. I will never try Hertz again.

Jane Smith

We bought 2 Nissan Altimas here in 15 months. We have been very happy with both cars and with the service we have received. No pressure and a hassle free purchase process. My sister also bought here on our recommendation and feels the same. We would definitely buy here again.

Terri McDonal

We drove over an hour to see a car my daughter wanted. We were seriously underwhelmed. Thesalesman didnt try very hard to sell the car and she was going to buy it on the spot!

Darren Rivchin

Purchasing a vehicle here for my daughter. Awesome choices. Best prices in town. Not the usual car fiasco. These guys are doing it right....

lisa maddy alivia

Excellent service! no hassle! Rick is a great guy! Thanks so much would def. refer people to your car lot. Thank you Sally

Daniel Kundert

Larrys customer service was top-notch during my nephews car buying adventure.

Guy Deserio

Larry and doug did a great job helping get a car for my son.

KJW

Helpful sales staff. Good selection of cars.

Mark Pederson

No pressure sales. Everyone was courteous.