Category: | Used Car Dealer |
Address: | 855 W Golf Rd, Schaumburg, IL 60194, USA |
Phone: | +1 888-990-2008 |
Site: | hertzcarsalesschaumburg.com |
Rating: | 3.9 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM Closed |
ME
Melissa Rabeiro
Paul Auster once said, "The world is so unpredictable. Things happen suddenly, unexpectedly. We want to feel we are in control of our own existence. In some ways we are, in some ways were not. We are ruled by the forces of chance and coincidence." Yesterday morning I felt I was in control when I was on my way to Toyota in Schaumburg. I called before I drove there and asked specifically if they had the Uber leasing program which they assured me they did and I told them I would be on the way. Long story short--I was given the wrong information and drove from Chicago basically for nothing...well, maybe not...I noticed a big yellow Hertz sign on the way and it was literally next door and I said to myself, I will try this place out since they were on the list too. (Sudden and unexpected). I was welcomed by Larry. " He got me to test drive a vehicle. He was very friendly, professional and a straight shooter from the jump, and I found that to be refreshing. After the test drive, it may have been the quickest and easiest car sale transaction in my car buying life!! The other guys Tim and Tom were very friendly as well. They werent pushy and fictitious as you tend to see a lot with Sales people. Meeting Larry was not coincidence. It was just my lucky day. He is fantastic and I recommend him to anyone looking to purchase/lease a car either for personal/Uber. Thanks for everything Larry!!! You are the BEST!!!
KA
Katherine Bulman
I bought my car on Friday July 28th. I took the car home that day with the expectation that the tail light casing and the leather imperfection would be fixed on Aug 2. I was told to come in Wednesday morning. So I took Wednesday morning off work. When I called later, they then informed me that Vince, the store manager, had misspoke, and the leather specialist does not come in until between 12-1. I was told to come in at 12:30. When I came in Vince had forgotten to order the tail light casing, and promised that he would do so. The leather specialist was 90 minutes late, and no one informed me of how long I would be waiting, or why. I then took my car for a wheel alignment, as Vince told me to do. He neglected to tell me that I would have to LEAVE MY CAR FOR 4 HOURS. So I had to pay for a cab. I called back on 8/7 later after hearing nothing in regards to the tail light casing. ( I was supposed to receive a call either Aug. 2 or 4). Neither Vince or Stephanie had ordered the part. AGAIN. I lost a day of pay, the money for a cab fare, and roughly 3 hours of my time due to pure incompetence.
NI
Nickie Flauter
A seemingly nice group of men sold me a very horrible car. It has broken down three times in four months. Warranty is horrible. When I called to explain my frustrations, I recieved some very disappointing customer service. The man kept comparing me to his wife and how he would have told her "this is just her Irish coming out". I am extremely doubtful that wouldve been said to a man. They gave me the run around. My husband called and suddenly they apologized for our troubles and offered us a couple hundred on the massive amount of money we have had to put back into the car. This was a lie though. When the mechanic tried to call back to get that agreement, they put him on hold and switched lines on him for almost an hour. Disgraceful professionalism, disappointing human nature, and an all around horrible experience. Go somewhere else.
TU
turtleraceproduction
LEMONS FOR SALE! Spread the word. Dont purchase from here! They advertise protection,but its extremely limited. Someone shouldnt have to purchase premium coverage to feel secure in making a car purchase. How about HERTZ sell quality cars? I havent had the car two months and Im already having issues!!? Aaron,and the rest of the crooked crew are extra nice when youre purchasing. However,once you drive off the lot your S.O.L. Aaron basically told me this in so many words. For the price of the car and the warranty you can buy NEW. Save yourself the headache and frustration.
JE
Jessie Dittman
After being there once before, with no luck getting the car I wanted. I went back, sadly the car I wanted was being sold right as we walked in. Stephanie, showed us two other cars, she was amazing. The best car sales person Ive ever met. While we waited, she stayed with us and talked with him. The manager came by when she went to eat her dinner, we were there after closing. Tim, the finance manager got is the most amazing deal. Everyone there was so nice. Id recommend this place to anyone.
JE
Jesus Garcia
Tomas Lozano and his support team were excellent while I was there. Tomas was extremely friendly and helpful while I tested and signed all papers. He called me a few days later to ensure everything was working well and I told him about two minor issues, for which he granted assistance and his team repaired them the next day. Overall, I recommend the patience from Tomas and his team.
ST
Stephanie Garcia
Tomas was so helpful. My mom didnt know much English and I was so glad he knew spanish. He explained everything to my mom that way I didnt have to translate. He was really nice and was doing anything he can to help us out. Im so glad we got our car there. I would definitely recommend coming to this place to buy a car. It is much more simpler than the regular dealership.
SC
Scott Duncan
No pressure, friendly, and professional experience. Stephanie was helpful and knowledgeable and let me take a couple of test drives. No pressure to upsell into a more expensive car, but seemed happy to show me other cars if I still wasnt sure. Purchase process was quick and easy -- no haggling required.
AD
Adrienne Judycki
Buying a car from Hertz was a great experience! We got a great deal on a newer car, the sales people there are very friendly and helpful, and you do not feel the pressure from them as you do in other dealerships. I am very happy with the car we purchased and Stephanie Z is a wonderful sales person!
AL
Alex Dean
Had an awful experience with Hertz. Purchased a car here and 4 months later we are looking to sell it because it wont start. Took it to the dealer 4 times and they couldnt fix the issue, do yourself a favor and look elsewhere as the car we purchased will likely end up at auction.
JO
Joseph Uesugi
Bought a car here today and everything was done in like four hours. Tomas was very helpful in finding the car I wanted and going through the procedures. The team is highly dedicated and professional. Would recommend 10/10!
NA
Nathan Bliss
Excellent service, good prices! Stephanies amazing--we really enjoyed working with her to find a car thats right for us. Highly recommended!
ER
Erdem Güngördü
Very polite and friendly people, cars are in great conditions, Hertz warranty is great ,no hidden fees. Highly recommended.
KA
Kathryn Gomoluch
Stephanie was so awesome and they worked so hard to help us. Thank you for everything. We will DEFINITELY go back!
MA
Matt Pease
They were very nice, but a lot of the cars had significant cosmetic blemishes.
DE
Deepashri Dave
Great price, professional staff, good cars
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Rika
no hidden fees, prizes are crystal clear.
AL
Alba Herrera
They are the best! Hi Tim and Stephanie!