|Category:||Used Car Dealer|
|Address:||3405 N Countryview Rd #200, Urbana, IL 61802, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
I bought a defective used auto part from Bill Smith. I asked them prior to the sale if they had a return policy, the clerk said I had 30 days to refund the part if I was not satisfied. He didnt mention the 20% stock fee and additional $10 shipping fee. These may be standard fees to some people but in my opinion they are overinflated and dishonest. I will be buying all of my future used parts elsewhere.
In desperation I stopped in 15 minutes before closing trying to find a part I needed that another place was unable to supply. The part was over 50 miles away but since they had an employee headed into town they allowed me to pay for it & the employee met me en-route. They surely went above & beyond typical customer service. I highly recommend doing service with them!
These guys were great. I requested a part they did not have in stock. He got it the next day and gave me a call. I failed to pick it up that day and forgot all about it. They held the part for me for over a month, calling me multiple times to remind me. Great service.
I had an accident and the driver side of my car was messed up pretty bad. I went here for a quote. Cody and the manage Bob helped a lot and they fixed my car for less money than every other shops in the area and the car came out with great quality. They are awesome.
A Private User
I bought a used car from Mike and the entire process went very smooth. Not a high pressure sale very layed back. I would buy another car from them. Thanks guys
A Private User
I have always looked for a good mechanic, and now I have found them.
Great used parts place.
Good Customer service