Category: | Car Dealer |
Address: | 440 W Anthony Dr, Champaign, IL 61821, USA |
Phone: | +1 217-352-4275 |
Site: | sullivanparkhill.com |
Rating: | 4.6 |
Working: | 9AM–7PM 9AM–6PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–5PM Closed |
TH
Thomas Wei
Well lets start off with this. I own a 2013 Cadillac ATS that needed to get its Driver Assistance Serviced. Like any other dealer, Sullivan charges a flat rate of $105 to even look if theres a problem with the vehicle (if they find an issue, $105 will go towards resolving the issue). While I was there, I asked Chuck (I believe thats his name) if he could also realign my headlights since it should be an easy thing to do and patch up a leak in my rear left tire since it kept losing air. He said yea they can do it. Well an hour passes and Chuck calls me to tell me hes diagnosed the issue. It would cost $600+ to fix the issue. Personally Im not surprised it would cost this much since I knew a Cadillac would be costly to maintain. But what angered me was the fact he said, and I quote, "we cant readjust your headlights since ATSs have intelligent beams that realign themselves every time you start your car." So I said basically your telling me its impossible to readjust/realign your headlights. Seems like a silly manufacturing decision on Cadillac wouldnt you think? He said yes it is impossible. So I said ok, were you able to find the leak in my left rear tire? He said no. "Our technicians ran it through a program and put it in a dunk test and didnt find ANY leaks." Now I know thats impossible because I constantly lose around 6PSI every night after I park outside and get into the car next morning. Because of their poor performance, there was no way I was going to cough up $600+ dollars to get ANYTHING serviced. I told them its fine and thats how I basically wasted $105 on nothing. The next day, my friend recommended me to see Midas and told me they do small adjustments and check ups for free. So I went to Midas and explained the situation. I wanted to get my headlights realigned and I wanted to patch up whatever is causing my left rear tire to lose air. They took 5 minutes and readjusted my headlights for free. Next they took 15 minutes and figured out there was an issue with my left rear valve stem. I asked them how did they adjust my headlights since I thought it was impossible to realign. The mechanic told me, "dont be ridiculous, Cadillac would never make a car thats lights cant be manually readjusted." Also he pointed out theres a specific portion of the Owners Manual that tells you how to manually readjust your lights! Moral of the story, dont shy away from stores such as Midas and think higher end stores like Sullivan are more qualified to fix your vehicle. In my case, either Sullivan is completely under-qualified or unbelievably lazy to even check if theres an issue. Consider me a loyal member of Midas.
JE
Jeffrey Van Wagner
Date: Sept 9, 2015 This service department completely takes advantage of the customer!! Please be aware that if you lack a mechanical aptitude toward vehicles, you might want to bring a mechanic along to keep Sullivan - Parkhills service department in line. The truck we were driving down from Chicago broke down outside of Champaign. We took the truck into the dealership and described the issue...the transmission was not shifting into 3rd or 4th gear. Dawn (service dept) took it in and said she would get right back to us. Later that afternoon we were told we needed a whole new rebuilt transmission shipped in from Chicago which would give us a 100,000 mile warranty (though the paper work says 10,000 miles) and cost us $2750 plus labor. I asked Dawn to tell me what they did to determine that this vehicle needed a new transmission...her answer was they smelled the transmission fluid. Of course within the paperwork they admit that the fluid was clear and looked good. Bottom line is this; they assessed absolutely nothing to detemine that this vehicle needed a new transmission. They did not drop the pan, they did not check the fluid for shavings -- they simply did not take the time to actually see what was wrong. It was just easier to throw out the most expensive option and see if the customer took the bait. A customer who they knew, by the way, was stranded staying at a local hotel until the vehicle was fixed! We opted not to keep the vehicle at Sullivan-Parkhill but we did end up getting charged $100 for that sniff of the transmission fluid. What a deal. Jeff Van Wagner
KI
Kinyetta Nance
I Had a completely unpleasant talk with Paula on Monday afternoon. I came in with a service notice that GM sent me in the mail and I was also having car issues that I thought could be related to the problem. I was greeted by a sales gentleman who showed me inside, upon arrival at the service desk, I showed Paula the letter and I spoke for less than 1 minute before she began her spill negatively telling me what they could and could not do as if I was looking for a handout and free service. Her response was BRASH, AGGRESSIVE, and DISMISSIVE. Her tone was very condescending and bigoted. She gave me the third degree about the car. Clearly dismissing any symptoms in relation to the notice, when I know it takes more than a talk to understand whats going on with a vehicle. The only pleasant part of the entire experience was the young lady sitting behind her who said i was PRETTY! I couldnt even receive that complement well because Paula was busy rushing me out of the door. Not only that, she said she could get me in NEXT TUESDAY! They may be busy but thats a stretch. I asked what time, and she even made that an issue. She then ended the conversation by asking me if I could back myself out of their shop...since some people have trouble backing up. Complete Bigot. I went to another GM shop and was gratefully received and my car has been fixed in a day! No thanks to Paula and Sullivan-Parkhill.
TI
Tim Wentling
As a long-time Mercedes owner, having purchased or leased four new mercedes, I have had the worse service experience of my life. I was charged $1380 to replace the instrument cluster in my 08 E350 with 72,000 miles. I was told they had trouble programming the cluster. After SP had my car for over 8 weeks, I was informed that when they tried to program the cluster, an internal computer told them the car had 559,000 miles on it. I have all the carfax and service records which show that mileage to be impossible. After multiple conversations with SP personnel and MB staff, the service manager informed me that MB would not authorize them to reset the mileage to what it was when I brought in the car. Then I was told they would do it if I replaced all the computers at a cost of $5,000. I was given the choice of taking the car with 559,000 miles or paying an additional $5,000. I had no choice but to send the car to auction at a loss of $7,000 from its actual value. SP cost me big money. I will never buy another Mercedes and I will never recommend Sullivan-Parkhill to anyone. I later learned that the Mercedes regional manager had offered to help the dealership with the cost of my repair - but SP didnt mention that to me.
AN
Anthony Smith
Went in just to get some info, see what I could afford as I am a poor college student. Walked out with a new (used) 2014 Chevy Cruze. Our salesperson was Lisa, she was very nice, helpful, and informative. Was given a decent amount for my high mileage trade in that needed extensive repairs. The department manager did allow us to "haggle" based on local same model price differences. Got the car price down $1000. Overall the sale was very pleasing, only part I didnt like as much was signing the papers. Although the person (this person was NOT Lisa) handling this step was nice, she moves very very quickly (which is better than slow) but for a first time buyer it was very intimidating and slightly confusing and I found myself just smiling and nodding to get that final step of the process over with. Not trying to knock this person at all, she knows what shes doing and shes just trying to get through the piles of paperwork quickly, but taking a breather and more time to explain things wouldnt hurt. Overall Id say I had a great experience here and would definitely come back for my next car over other local places.