Sprint Store
| Category: | Cell Phone Store |
| Address: | 5 E Golf Rd #5A, Hoffman Estates, IL 60169, USA |
| Phone: | +1 847-752-0972 |
| Site: | storelocator.sprint.com |
| Rating: | 4.9 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM |
Location
Photos 1
Reviews 6
TO
Tonnie Smith
Earlier this month I was in Schaumburg for business and unfortunately, my Samsung Note 3 phone had a debilitating run-in with an automatic faucet when I placed my purse into the sink of the Womans restroom of the local Jewel Store. Although I only submerged one end in about an inch of water, the phone began to act "possessed of the Devil" and automatically began cycling between the screen I was trying to use, such as to make a call and the S-Finder application. I came into the Sprint Store (5 E Golf Rd #5A, Hoffman Estates, IL 60169) and Lourdes kindly helped me to understand that my phone would need to be replaced. Lourdes showed me the available replacements and thanks to her knowledge of specific phone attributes such as screen size, battery life and available data storage, (she knew these facts by heart and could quote them easily!) I was able to decide on the new Samsung Edge 7. Fortunately, Sprint was running a great online promotion and my new phone arrived within 24 hours! I then went to the same Sprint Store and German helped me equip my new phone with the new Otterbox tempered glass protector and case. He was so patient and found every single color of the Otterbox cases sold in the store so I had a lot of color choices! He also could recommend a car charger and installed the tempered glass screen and case like a PRO! Understandably, I got the Store Managers name so I could tell Brittany about the WONDERFUL service I received from her employees! I LOVED my Note 3 and I was not planning to replace it so soon! Thanks to the awesome folks at Sprint, a horrible, unplanned phone catastrophe turned into an intelligent, informed purchasing decision that I know I will be happy with for a long time to come! I just want to add that we have been Sprint customers for the past 14 years and it is the Customer Service that keeps us as loyal, happy, SATISFIED Sprint customers! Whether in the Store or Online, the people of Sprint make all the difference!
MA
Mark Esposito
I just want to say that being in the financial services business for 34 years I have seen EVERYTHING so rarely does anything surprise me. But count me surprised on May 11, 2017 when I dealt with the folks at the Sprint Preferred Retailer at 5 E. Golf Road in Hoffman Estates. They had NO reason to help me as another Sprint store total screwed up our family porting from Verizon. Suffice to say after 2.5 hours in the other Sprint store and almost losing my phone number of 30 years due to their ineptitude, I was pleasantly surprised how quick and efficiently they went above and beyond the call to rectify the situation. The store manager Brittney and her two staffers Andrew and Lourdes obviously understand that making a customer happy and whole again is the most important mission possible, even if they have arent the ones making any money on the transaction. She and her staff define the term professional and courtesy customer service. Not sure what kind of bad day the one person was having who wrote a negative review but I hope he/she is better now. Lastly, I encourage everyone to move to Sprint as the cost structure is great and the people like Britney and her staff are even better.
MI
Michelle Wietzman
We have always gone to the Schaumburg Store on Barrington Rd. Never again. Very unprofessional I had a problem with updateding the software on my phone. Tried to follow the prompts, but still would not update. Saturday went to the Schaumburg store and a young man, who came from the back and looked half asleep, looked at my phone for a sec and said I had to many pictures (360). He said transfer to your computer and it should be fine. Turned around and helped another person. We left and did what he said still did not work. We remembered that the sales person who always helped us transferred to the Rolling Meadows store. We went on Sunday. Wow nice store. We were greeted professionally and asked for AJ Rodriguez. He checked my phone, and saw there were several problems and took care of these problems. He is friendly, helpful, smart and knows how to treat customers. In fact I was watching the other consultants, they are all very friendly and helpful. .Anyone can get phones from several different suppliers, its customer service that keeps your customers. I think the Schaumburg store should come to the Rolling Meadow store and see how it done. Thanks AJ., this is our go to store.
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Marie Moran
Absolutely EVERYTHING. This staff is kind and curtious!! Not to mention EXTREMELY knowledgeable of all phones. Every time I come to the store I am greeted kindly. and German are great at their craft. And Jeff helped me past a question about phones and services, I had a question about oil for my car and Jeff was able to help me in that area also! Great group of people working hard for Sprint. Go to 5 E. Golf Rd in Hoffman Estates you will leave happy!! And Chris helped me with putting a universal screen protector on my Slate. This staff goes above and beyond. Thank you from one happy customer! EDITED: Feb 01, 2016 LOURDES RODRIQUEZ is PAST KNOWLEDGEABLE!! Lourdes helped me above and beyond the call of duty!! I strongly recommend this store, its corporate and a repair center. All my problems are always cleared up and LOURDES R. is a credit to her craft. Give these people a raise. I will leave Sprint, if they are not happy!! Thank you again all!! EDITED: Feb 01, 2016
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Ana Noveron
We were at this store yesterday 7/05/2016 Manny was great - from the moment we walked in the door. very knowledgeable and courteous . We were previously at the Schaumburg store on Barrington and were told to come here. My boyfriends phone died (lcd problem) We wanted to upgrade as he only had 3 more months, we were told at the Schaumburg location that this was not possible... we asked for options.. she said we didnt have any except to use insurance... but that nothing could be done in store - however she did send us to Hoffman Estates location to the "tech center". Manny told us that she was incorrect and that he could help us with everything! He made a phone call, got our installment plan pay-off taken care of, and had us on our way and with a new phone. After we got to this store, more people kept coming in, but both of the guys that were there, continued to be polite and didnt rush with the customers they were with even when they multi-tasked, between customers.
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userzero
I walked in there again today this morning around 915AM to pick up the preordered IP7. They havent received their shipment yet and they actually kept me in the loop. The last time I was here was to make the preorder. Very good team dynamic, outstanding customer service, and down to earth personal skills. Its rare to find a telecommunications provider store, especially a third party retailer like this store to have a high ratings. For the guy complaining in line last time, these guys are at the mercy of the customer. They work very diligently, but ultimately can only work at the pace of the customer. The customer at that time left all his stuff in his car, didnt know his information, didnt know which phone he wanted, in the end the service team did a tremendous job being patient with him and acknowledging all the guests that walked through that door. Do yourself a favor and hit switch over to sprint through this store!