La-Z-Boy

Category:	Furniture Store
Address:	6609 W Grand Ave, Gurnee, IL 60031, USA
Phone:	+1 847-856-8577
Site:	la-z-boy.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 26

Reviews 6

Kim Kisellus

When I brought my recliner I was told it has a lifetime warranty. This is not true. They say parts only are lifetime warranty. My mechanism has worn out in less than a year of owning it. If I get it repaired they will not warranty the labor next year when it wears out again. Looking online at repair labor costs for mechanism they suggest replacing The unit rather than repairing due to labor cost can be $250 a $350. I called the CEOs office of Kurt Darrow which referred me to a lady by the name of Brenda. I asked to return the chair with a credit to towards the difference for an electric unit. They said no and refused to budge. No refunds, or returns. The manual recliner has very poor mechanical functuality. It is very clunky and makes a lot of noise and wakes everyone up in the house everytime I go up or down in the recliner.

Ann Anderson

Very unprofessional staff. SO disappointed. I had found the perfect loveseat on line. All I needed was to check it out in person. Saleswoman said they did not have the color. She kept excusing herself to ask another employee the answers to my questions. I was truly getting irritated. I asked why the web site indicated the item was available in the color I wanted, when she said it wasnt. FINALLY another employee showed her that the color WAS available. I did NOT want to give her credit for the purchase, so I left. Also, I was told they do not offer any financing. Cash only. Seems odd to me for an expensive furniture store. I bought a beautiful couch at Steinhafels in Kenosha. Great experience there.

kpaul057

Dear LazyBoy of Gurnee Just a note to tell you how pleasant and easy it was to work with your designer, Carlita. Carlita has a good eye and is a very fine listener. She zeroed in on our needs and helped us with our purchase of 2 new chairs. The delivery men, Francisco and Alfredo, were very fine reps of your store. We appreciated their great service.

Kim Ball

Very unprofessional and untalented sales team here at this location. They will do and say anything to get a sale. Additionally, and unfortunately the quality of the Lazy boy fabric is just not what is use to be. Do not buy your furniture here!

Ryan Wolff

The furniture here is over priced but the showroom is large and plenty to choose from.

Becky Kotsinis

Extremely unprofessional delivery staff!