The UPS Store

Category:	Shipping and Mailing Service
Address:	398 W Army Trail Rd #124, Bloomingdale, IL 60108, USA
Phone:	+1 630-307-1203
Site:	theupsstorelocal.com
Rating:	1.9
Working:	9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–2:30PM Closed

Location

Photos 7

Reviews 9

Jenn Flentge

This has been one of the absolute most miserable experiences in customer service I have ever endured. First and foremost, if you read anything, understand that this store is not "UPS"... it is a third party guy who you give money to, who then pays UPS to take the packages. I had an emergency situation which required me to overnight a very important legal document out of state. It was extremely time sensitive and we paid top dollar to have it delivered. It never arrived. When I went back to confront the gentleman about it he was very apologetic, but he kept talking over me and interrupting me in conversation. He basically told me it was out of his hands, but he refused to put me in contact with anyone who could help me. Given the sensitivity of this document, this was not a "Well, guess well wait around to see if its found" situation. Upon calling the help number and being transferred a few times, the tracking number shows that driver never scanned the package to receive it. This could be because the driver never received it, it was stuck to another package, or negligence on the drivers part. Anything is possible. However, in speaking with the guy behind the counter since the item was lost, he has a very "not my problem" attitude about it. As the services were not fulfilled (and the package is still lost-- has been for nearly a week now), we asked for a refund but were told he could not issue one until an investigation was completed. Do not use this store. If you have the flexibility to choose another carrier, look to the large sign across the busy street. The facility is much friendlier, much better staffed, better equipped, and far more helpful.

Devfamcoll

I will first start off by saying I dont usually leave feedback from places I frequent. After reading other comments about this owner / operator I feel like I have too. I have been going to this store for about 7 or 8 years (he has moved from the first store I visited to this one about 2 or so years ago) and have NEVER had a problem. He has gone out of his way on numerous occasions to help me out. For anyone to say he is not friendly is just wrong. He comes from a different culture than some of us, so if youre judging him on how wide his smile is or if he makes small chitchat about the weather then youre not being fair. I would honestly say I am in this store about once or twice every week or two and can tell you about 70% of the time people are asking for "free" tape, boxes or envelopes. Anyone who has had a small business or knows someone with one will tell you the same thing. The extra money you make by selling these small items can sometimes be the difference in staying in business or going out of business. So for anyone complaining that you didnt get anything for "free" here is a word of advice. Either bring your package ready to ship or if you need something extra to make your item ready to ship then BUY what you need and know youre supporting a local merchant.

Tim Gannon

Obvious customer service training issues come right to the publics eye here. I am temped to send my employees here to learn exactly how N O T to treat the general public and/or your customers. I was at the location for less than 5 minutes, and chose to take my business elsewhere. I wont name the competition that is located just about accross the street, but they were able to handle the "stress" of a paying costumer walking in the door. They also know the concept of giving your customer options, not just saying "itll cost $75 to ship that one item" and leaving it at that, with an arrogent smirk on their faces. I was able to ship my package for half what I was quoted at this location when I went to their competition, who I am not naming because I am not promoting anyone, Just sharing an honest opinion.

Syed

HORRIBLE guy. I ask him if he could tape my box. He points to the tape and says you can use that. Hes grumpy while hes saying all this by the way but Im trying to be nice as possible. So I get it and I MYSELF tape it up while hes staring. Then as I get finished I hand him the tape and scissors and ask so I just leave it here and Im set? He goes NO WHO WILL PAY FOR TAPE. are you serious?? The whole time he gave me the impression hes letting me use it for free no prices nothing mentioned but then say this. He kept saying it and I didnt want trouble so I ended up paying the 6 bucks..DUDE IF YOURE THAT DESPERATE TO CHEAT ME OUT OF 6 BUCKS THEN YOU MUST BE DESPERATE.... Ill think of it as charity please keep it Im sure you need it...smh

Monika Sieczka

The person working there was very rude. I showed him a piece of paper with my name and address on and he MISSPELLED my first and middle name and didnt correct it after I told him it was wrong. It takes him forever to type... The person in front of me had his label misprinted 3 times. He asked me for my number and my dads address showed up, since the phone is under his name, he had a huge problem with it and argued with me asking about whos that person if its not me. VERY ARROGANT! It usually doesnt take more than 5 min to ship few pieces of paper at any other location... well this took at least 15 min... The only nice thing was that the actual driver waited few minutes to take my package with him

Jeff Fritz

What kind of crap is this place i use this store as an access point to pick up my package today i was told that it would be 3 dollars to pick up my package. I have already paid for shipping and contacted ups customer care and they have told this location to give me my package and they still outright refuse there is not supposed to be a charge for this service. Avoide this dump at all costs they are the oppitomy of nickle and diming you to death i hope they get shut down. They are the rudest people i have ever dealed with and have no buisness working in the customer service aspect of this world.

McGee J

Horrible experience. The owner was very rude and threw papers back in my face. Told me to go somewhere else because I wanted to see my package wrapped. I guess paying to have your package wrapped you get no part of! I ended up walking out and going to a different UPS store. The one on Army Trail and County Farm is way better.

H1994

Worst UPS store ever. They charge $1 to tape your box! I have never been to a UPS store that does that and he was very mean about it too. I ended paying because I needed to ship it fast. Please do yourself a favor and go to the UPS on roosevelt road! They are so nice and do everything for you with no charge.

A Private User

Awesome Service. People are friendly. They are open later than any of the other stores. No issues with packages. Didnt have issues with packging costs. Asked and got an answer on how much it would cost to pack and ship. Use it tons for Ebay shipments. Will use Often.