T-Mobile

Category:	Cell Phone Store
Address:	1499 S Randall Rd, Algonquin, IL 60102, USA
Phone:	+1 847-658-1449
Site:	t-mobile.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 11

Reviews 11

Asia Zap

I stopped by this store because I needed to add a second line to my account, I was told by a lady, which I am guessing was the manager, that if I port over a line within 30 days from a different carrier I would qualify to get a $150 promotion. I added a second line (I needed it for couple of weeks), and later I returned to the store later on in the month to port the line from another carrier, she was helping me out with that, I wanted to close the line I opened previously and in its place port the line from a different carrier, she advised me to port it as a 3rd line and wait for the $150 credit to get "approved" and than I could cancel the line... when I asked how long will it take to show up on my account, she said up to 4 weeks ... which was kind of weird. I waited some time before reaching out to Tmobile Customer Service, just to find out... that I didnt even qualify for the promotion in the first place because the plan I had was not the Tmobile ONE plan. Funny thing, I believe she should have advised me of this up front and I would not have to waist my time and additional money. Thankfully I was able to cancel the line and get reimbursement for the time since it was added to my account. Unfortunately I paid for a SIM card, for a phone that had not been used since it was ported and its nonrefundable. Just adds another unhappy customer for this location.

Priyanka Patel

I had upgraded my plan to the Simple Choice Family plan and did not like it, so I went to this T-mobile because I was in the area to go back to the plan I had before.which was the Value Family plan. The manager and the worker claimed that they could not change the plan for me and that T-mobile does not offer that plan anymore. The real reason they did not want to do it was because of business. Their job is to keep their customer satisfied. The manager also claimed that he trains his employees well. Anyways, I ended up calling 611 on my phone and Customer Care was able to take care of it all and also mentioned that the stores are able to change the plan back to what it was. I went back into the store to inform them and the manager was hiding in the back and told the employees that he has left for the day. They need to learn to keep their customers satisfied as it is their primary job as a sales associate. Really bad service. Definitely not recommended.

Kelly Paul

I was in the store on Friday May 23,2014. Around 1:30pm, the sales associate, Carlos, was a life saver! He helped me for over an hour. I Was in the store last week, & was assisted by the manager who helped me transfer contacts from my old phone that the Crystal Lake store couldnt. I went in the store & Carlos was very eager to assist me in transferring my pictures & answer a few more questions. I had previously lost all my pictures & videos, Carlos recommended using the drop box & maraculasly recovered all my lost videos& pictures from the past 2 years, that I thought I would never see again. Im a mom of a 7 yr old daughter, who Ive been recording her childhood on my phone for the past 2 yrs. He brought back memories that I thought I had lost forever. I was so grateful for Carlos taking time with me, that I went out& got him a gift card to a local restaurant.

A Private User

Dishonest! Tom the manager helped us to switch our service over from U.S. Cellular (we only switched because T-mobile has nicer phones). He sold us an internet Hot Spot and lied about the monthly price, then denied ever saying otherwise. He told us we had to pay $200 to cancel it even though it was his mistake! Also, I came back within 2 weeks with a defected phone and asked to just pay more to switch from the Sensation to the Galaxy SII...I was told that was not an option and given another Sensation....1 month later the phone is defected and when I bring it in he tells me "well I could have switched it if you had come in within 2 weeks, but now its too late". Do NOT go to this store and do NOT trust Tom! I am currently undergoing Contract Review and hoping that the whole company isnt as corrupt.

Ray Tad-y Jr.

Asked for help with an issue on my plan and they said they could not help me. Called 611 t-mobile support and they tried to assist me and updated notes, but associates in this store did everything they could to be inconvenient and made a negative experience. I went to the t-mobile location at Spring hill mall in Carpentersville and the manager there named Vic, helped me immediately! I would not recommend this location. Go to the location in Spring hill mall, as the customer service at this location is horrible.

Jason Ziolkowski

The staff was quite friendly and made good recommendations on what phone to purchase as I was on a budget and wanted to get the best bang for the buck. The only dowmfall of my visit it that it took about an hour just for the staff to program the phone print a couple recipts, a few signatures later and finally the sim card was put in. T-mobilde should work on a better system to speed this process up. That hour spent at the store will make me dread going back next time I need a new phone

Jethro Bodean

I want to Thank Ryan and Lou for helping me with my phone decision. Your professionalism and expertise made my situation much easier. My phone had quit working and I needed help getting a new one. Ryan and Lou were very patient and helpful in making a tough decision much easier. Thank You Ryan for staying late and helping me through this. Thank you Lou for all the solid advice over the phone. You both are an asset to T-Mobile and a blessing to work with. Thank you for all the help.

yaneth miranda

Bad customer service not recommend going there employees there dont seem to want to help. We wanted to buy 2 phones and since Im spanic he said I should wait for the guy that speak Spanish without me asking for it, while he was just playing with his phone I left the store since the guy that speak Spanish was helping someone else. I have no time for that type of customer service..

A Private User

The worst experience Ive ever had, they were more interested in selling big dollar phones than helping an existing customer. My phone has not worked right for a week and they could have cared less. We were basically rushed out the door for the bigger sale. For the amount of money I spend every month and the way I was treated, Im switching to U.S. Cellular.

Mom Meow

I have been in this store several times and they are always very helpful and knowledgeable. I have been a T-Mobile customer for over 10 years and they are very good to their loyal customers. I will never leave T-Mobile and will always shop at this store! Thanks

Chris Voelker

I would not recommend this store. They are rude and uninformed and pushy. The manager here is the worst. Go find another store in the area or go to sprint.