Verizon

Category:	Cell Phone Store
Address:	202 Randall Rd, Lake in the Hills, IL 60156, USA
Phone:	+1 847-458-2866
Site:	verizonwireless.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 23

Reviews 23

Paul Yazel

My review is about my store experience. Hopefully Verizon phone service comes through, review to follow on down the road! After putting up year after year with AT&Ts ever climbing bills and the nightmares I went through at Crystal Lake Store on Rt 14 sales staff. I decided it was time to cut ties! I did my due diligence home work on carriers and went shopping. I have to admit I was a little leery going into this Verizon store after reading previous yelp reviews with issues. Talk about worthless reviews way way off the mark! My experience was over the top outstanding! The best buying and customer service I have had the pleasure to experience from large corporate store in very long time. Salesman was Royal this guy is 1st rate! Explained everything clearly and in detail. before leaving he reiterated warranty, policies and everything relevant. Royal was totally knowledgeable in features of all the items we looked at. Worked with me to get the best match phone for all my users needs. Worked with management to get me the best possible price possible. Even when I came in that night at 7pm after making a mistake and getting a wrong phone for my wife. Royal and all the other staff were very courteous, willing to help. Store was very very busy so I opted to come back next morning. Royal made contact even before store opened to help me with my issues and let me know he would be there when I arrived! Another manger was involved and again between Royal and the manager everything taken care of. Could not ask for more or better service! Royal and the managers at this Verizon store take customer service to the Nth degree! Thanks for making my phone carrier switch that in the past in my life has been a daunting stressful challenge, a pleasant stress free really enjoyable experience! ! I will be back and recommend Royal and this Verizon store to all my acquaintances!

Jay D

Sorry, I have been a VZ Customer for years and after i walked in to upgrade my phone i have decided to look elsewhere for service. I walked in at 7:30 ( after getting off work) and Was asked what i needed in a weird way. I said i was looking to upgrade and the manager assisted me and basically said oh we need to hurry we close at 8. ( First Red Flag) I say i need to trade in my S6 Edge cause it is a Terrible phone with lacking battery life as well as it continuously locks up and overheats. Josh then pulled up my info and asked what i was looking for which was a S7 Edge, He looked around a lil and had the gold one i was looking for and says lets get you handled cause we close at 8. Josh grabs my phone and looks at what needs to be transferred and says we can not do it cause we close at 8 and we dont have enough time to transfer it all, And do you really need everything???? Well if i wasnt trading in my phone it could possibly work but since you need to do a master reset on it that will not work. The manager walks over and i explain i am trying to purchase a phone and you are telling me that the data transfer will keep us here til 11pm and you close at 8 and we all must be out, What kind of customer service is that. She said i can come back tomorrow if i would like but they close at 8. Thank you for making my decision to goto ATT.

Frank Caba

I have been a Sprint customer for over ten years and worked customer service at a major air carrier for many years. I know a few things about customer service and will tell your that these folks knock it out of the PARK. I dont know their history or what some other employees have been like, but Adrian takes care of business and Ive not met a rude employee there yet. Give them a try, they define the term Customer Service. PS Yelp claims its closed. They are open in the old Blockbuster spot at the corner of Randall and Algonquin road.

Paul Amlin

I walked in 30 minutes before closing on a Sunday and Erik worked with me far past their closing hour with no complaint. In fact, the had a few customers they were helping. Erik even figured out a way to place my pre-order for my iPhones so that I was more than happy. Great job, Erik! Ill be back for that iPad soon.

A Private User

Sadly Circut City went under and that is where we Always used to go for our verizon people. Love Verizon HATE the Store the employees dont want to. help EVER! I have yet to have a good experience with that store ever! They dont know the meaning of customer service they also will give you incorect information.

Matt Pauwels

I have been in this store 3 times. The only time you will get help here is if you are buying accessories that will boost the salespersons commission. This place is worse than an old school used car sales lot. It is always busy and the employees are rude. Go to the store on Rt. 47. Much nicer service.

s2k kyle

Terrible store. Gave my senior citizen mother wanted the iPhone 6 and they gave her the 7. They knew what phone she wanted because the salesman grabbed the case for the 6. They wouldnt let her return the phone for the 6 when they have her the wrong phone. You cant trust them to get the right phone.

Kaitlyn Sanford

My husband and I went in to the store looking for iphones. One of their sales associates Konstantyn was so helpful and friendly. He also looked out for our best interest and I could tell he wasnt trying to pull one over on us. He made sure we got the best deal.

Brian Conzen

Went to this store a few years ago and never got any help. Had a cell phone emergency and needed to swing in the other day and they have done a complete 180. Quick and very polite.

Kory Larson

Terrible. Waited for an hour and a half just to buy a phone when in there knowing what I wanted wanted to get it done and get out of there no such thing as speedy service here

Matt S

Josh is awesome and very professional, overall very courteous team. Dont hesitate to stop by if you want to resolve your issues or need the service.

Eva Cameron

The phone got stolen..I asked the blond long haïr girl turn the phone off..She Left it on..I have to pay for the criminals.

Hannor Bonannor

the guy that got me my phone was awesome. I wish I remembered his name, but I know he was a Russian guy

TAP One

I am always taken care of with highest professionalism, and made sure to understand all of my options.

Debbie Bohn

Good advice and plenty of options will help keep my monthly bill in check. Prompt, attentive service!

Bryan

This store was easy to get in and out of and I did not have to wait long for service.