The UPS Store

Category:	Shipping and Mailing Service
Address:	4480 S Cobb Dr H, Smyrna, GA 30080, USA
Phone:	+1 770-431-9466
Site:	theupsstorelocal.com
Rating:	3.1
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 9

Reviews 15

Bats Pelphrey

I took a package into this location for a UPS shipment of Christmas presents to my brother in Oxford, Ohio on December 6th. I started tracking it 4-5 days later on the Internet and saw it bouncing back and forth between two Ohio cities Id never heard of but which my sister-in-law said were suburbs of Cincinnati. Several days later I got a call from this location saying the package was being returned, that it had been damaged and they would call me when they had inspected it. I have heard nothing more. Today I called and the first reaction was to tell me that Id probably sent it via the Post Office and Id have to call them to talk about damages. Then a manager came on, and said yes, the package is here, its been here since mid-December and I can come pick it up. Not sure what theyre going to charge me for storage; Ill post some follow on later.

Link Belt

I dont usually write reviews but I had to with this place. Absolutely horrible. Rude, and unhelpful. Worst UPS store experience ever. All I did was drop off a package and not only did the clerk not acknowledge me or look up past the customer he was "helping," he did not apologize for a long wait and then proceeded to have an attitude and act smart when I asked him simple questions. Not sure why the customer service level here is below that which anyone should be exposed to, but this place really takes the cake. Wouldnt recommend my worst enemy deal with such attitude and condescension.

Emily Hein

Worst customer service. Had issue with a damaged package. The manager Matt was rude. I called back and asked for the owner. The guy who answered passed the phone to the manager Matt and then Matt said the owner was John the guy who answered the phone. What kind of owner dodges their own customer like that? A slimy one in my opinion. They never got my package delivered and now refuse to return my money for 5-10 days. Do not go to this location.

Daniel Brock

This is the worst store ever! I was shipped an unopened package (book for my class) and was still (trying to be) charged for shipping it back. Congrats to the store owner for supporting a racket! You are a great person and to the customers, do not support this private business. I went straight to the post office! Once again, I refused this package and was still going to be forced to support this racket!

Kerri Sanders

The general manager for the store, Mark Wilkes, is awful. Hes rude to customers and disrespectful to his fellow employees. Hes shouldnt be in the position he is in. Also hes very lazy and will sit at the computer instead of helping customers if hes in the store at all and not on one of his numerous smoke breaks. I really wish corporate would handle this terrible employee. He will ruin the whole store!

Cozmik Bodyinc

Ive had the box for about 3 years I forgot my key but had my ID and they said a new rule is they will not give you your mail. I paid for a new key then the grey-haired slick back guy basically insisted I never payed him so I had to wait until he counted the drawer down to get my change back and he said "I guess your right"

Matthew Alin

A great and wonderful go to location for all my shipping needs. Excellent customer service. The general manager Mark is a great resource. Ive worked with Evan and Parth. Both are trustworthy, friendly, and embody the meaning behind great customer service. Thank you for all you do!

Kaman Bagati

This place is the epitome of efficiency. I never spend more than 1 minute in here. Didnt have time to tape up your package? Need some insulation or padding for it? Theyve got it. And they rarely charge you for anything too

Linda Baron

Best UPS store. The employees are consistently welcoming, patient and helpful, even when Im not at my most organized. All experiences have been 5 star. Highly recommended.

David Hall

Great service at this UPS location. I get greeted right away, even if there are many other customers, and the service is fast and courteous.

Dianna Tuttle

Theyre prices have gone through the roof!! Same disrespectful older looking fellow working there although he didnt wait on me. ..thank god.

Suvas Patel

This location has great services, a good knowledgeable and friendly staff, and the best prices. Would recommend this store to all.

Dorothy Y. Felton

The last package I shipped from here was shipped in a timely manner and delivered as promised. They sell stamps too.

Rebecca Collins

Pleasant well trained staff are helpful and polite.

Dennie ashley

poor service. RUDE!