NAPA Auto Parts - Genuine Parts Company
| Category: | Auto Parts Store |
| Address: | 5420 Peachtree Industrial Blvd, Norcross, GA 30071, USA |
| Phone: | +1 770-441-3635 |
| Site: | napaonline.com |
| Rating: | 3.7 |
| Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–6PM 9AM–5PM |
Location
Photos 76
Reviews 47
DA
Daniel Bomar
This location is the warehouse for the SE, so they have a very large parts selection and their prices are competitive. The downside is the poor customer service (long wait to be served). Not that the counter personnel are bad, but their customer service system is broke and has been for more than 10 years. I shop here when other part houses dont have the desired part on hand because the wait for service is soooooo long. The worse part is that the management doesnt seem to care about the poor service. The counter guys know that the system is broken (they deal with the disgruntled customer daily). This is a large commercial warehouse and the walk in customer is just a side line and is treated as such.
DO
Dov Jacobson
This is the distribution point for Atlanta and beyond so the part you want is probably on site. Way cheaper than Pep Boys or even Autozone. Only a hairsbreadth higher than online. Immediate gratification! How can you put a price on that? Bonus: Enjoy the post-office-like quality of their parts counter, where time slows down to an imperceptible dribble.
KR
Krista McNamara
Horrible service. I special ordered some brake calipers and they said they would be in the next day. Next day comes, I have the vehicle on jack stands with calipers off, and guess what, no calipers. Then they give me the run around promising they would call when they come in and they blew me off. Thankfully Pep Boys had them in stock.
SP
Spike Mott
This place is consistently a disappointment. Despite it being the warehouse, they never actually have the parts that I reserve online. Its also expensive, and the shop has seriously next to nothing in it. Avoid.
AL
Alex Kent
The quality parts & service supersedes every place Ive been to. If its busy, youre going to have to wait like you do anywhere else. I honestly cant understand anyone giving less than 3 stars.
LA
Lanie Weathers
Staff was helpful and knowledgeable. I am not a car person, so it is always nice when Im not talked down to when I need help. Would recommend.
JA
Jack San Fratello
Great, spend too much time here and drive usually over an hour to just buy parts from here. They literally have everything.
GR
Greg Mulligan
They are a distribution hub and have hard to find parts in stock and the people are friendly and knowledgeable
OS
Oscar Oquendo
You Mail us a flier with coupons InFebruary 8th Monday for one day sale in February 6th. How comes? Cheap!
MA
Manuel Ale
Very good service. Time is not the best but they have what I couldnt find in AutoZone or Advance Autoparts.
JE
Jessica Osorio
The man who tended me was quoting scripture of some sort. Not sure why. Im atheist so I was annoyed by it.
PA
Paul Ramirez
Great group of people that go above and beyond to make your time at the parts store very pleasant.
QU
Quik Calls
You got my order wrong and called me a bit of time, they are usually good, professional and respectful.
BL
bluemooncycle
they answer the phone, say wait a minute, then put you on hold for 10 minutes. Useless
ER
Ernest Eggleston
Napa Knows How! Great Selection Of Quality Parts! Excellent Customer Service!
UR
Uriel Juarez Galvan
Excelente servicio
RA
Randy G.
Staff was welcoming very sufficient in helping me resolve my issue!
ST
Stephen knox
This is the warehouse, so more than likely they have what you need.
LU
Lutin M
Mal servicio
JO
Joshua Kindle
Ask for casey. hes very knowledgeable and is courteous.
BR
Broderick Smith
Nice store layout. Great price on parts. Helpful staff
SC
Scotty P
Slow slow slow. 1 man at the counter is unacceptable.
AN
Andy Dearhart
Professional staff. And their parts actually fit!
MU
musiteli mubuso
Service could definitely use some improvement
FL
Floyd Abdul
Poor customer service and way under staffed
AL
Alex Chavez
Staff is bery friendly and good service
JO
Josh Clonts
Get it done with a little Napa know how
LO
Lo Taylor
Love this place great atmosphere!!!!!!
NA
Naun Argueta
A huge store!! They have everything !!
OM
Omid Bashiri
You cant find any part you need here
FR
Franko Royz
Need more experienced sales members
CH
Chris Bowling
excellent service over the phone
RO
Robert Turner
Wait time ws crazy. To hectic...
MA
Mark Rieke
Nice store unknoledgeable staff
JE
Jeronimo jjumps
Bigest Napa warehouse in town
MO
Mohammed Mansor
Friendly and always helpful
WI
William Douthard
Friendly helpful people...
SU
Susan Reynolds
Awesome customer service.
AN
Angel Parks
Great customer service.
HO
Houston Flagg
Quality parts and prices
GE
GEORGE Galloway
Love some NAPA know how
MI
MIchelle Woodhall
The only place to work
RE
Reynaldo Hernandez
Bad customer service!!
GR
Greg F
Warehouse stocked
LA
Larry Stacy
Very good people
ZA
Zack Pittman
Theyre kinda slow
GU
gurly nimi
Ok
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