Appliance Rental Depot LLC

Reviews 5

EV

Evan Bush

I rented a washer and dryer from Appliance Rental Depot from July of 2015 to July of 2016. Before getting into the primary reason for my poor rating, a few notes: the units I rented were in decent condition, had no problems for the year, and were delivered and picked up on time. The people involved in the delivery and pickup were quick and professional. The company website, used for payment and contact, was very poor and made making payments and scheduling requests more difficult than it needed to be. The company was so hard to reach over the phone that it was enough to make you doubt that they were a legitimate operation. Now for my explanation for the 1-star: like a lot of other reviewers, I had a horrible time getting the company to stop charging me once my rental was up, and to refund me for the unauthorized charges. I submitted the required cancellation to them to end my rental in July 2016, consistent with my lease terms and a month prior to the cancellation date. I received email confirmation that they had received and approved my request. The company picked up the units on the indicated date. In late July, however, another monthly charge was billed to my account, despite me no longer having the units. I contacted the company about the error and they promised to credit back my account the next day. Two weeks passed without receiving the credit or hearing from the company, so I submitted a dispute to my bank and contacted the company telling them that. I received no apology or response from them, but they did immediately credit back the account (but really, at that point, them crediting the account caused me more work, since I had to contact my bank again and explain why I was cancelling the request!). Since this seems to be a recurring issue for this company, as evidenced by such poor Google reviews and multiple unaddressed BBB complaints, I feel justified in giving them 1-star.

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FA

Farrah Alexander

Any party that has the audacity (after becoming clients) to refer to this "appliance circus" as Great, Professional, Competent, or even as a properly functioning business, in my opinion, may work for this place. (Which in hindsight, explains at lot.) Only after a couple months, the dryer is just pieces of crap metal taking up space in my condo. After putting a small load in the dryer, i begin to smell fumes which resemble smoke. First instinct, is to run to the stove/oven, but Im not cooking anything. Imagine my surprise when opening the laundry door room...SMOKE...and now smoky *** clothes. I notify this place by leaving a voice mail and an email message to explain this occurrence. I receive a call back the following day explaining a person would be by to swap the dryers between the hours of 3-7 pm. Also stated the delivery person would phone 30 min prior to arrival. So here I am a sitting duck waiting only for NO ONE to show nor to rescheduled. I, again leave an email and voicemail. The same guy calls; not because he realized my service request was not fulfilled, but hes returning my call. He makes no apology, no accountability or has a clue as to why my request was not met. And it is unfortunate, this person is in a managerial position. He then make another promise of delivery on Thur Jun 30th. Again, No Show, No call, No accountability. At this point, I dont want the crappy duo, because I hate the fact that this place is benefiting from my hard earned money. Oh, but they are punctual debiting my account every month. I have turned this info over to a specific new channel. I am the one that never leave reviews, but if i can save anyone from this nightmare, Im glad to do so. (Sorry, I could not post without leaving at least 1 star, otherwise "0".)

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SE

Sean Sewon Oh

DO NOT EVER RENT FROM THEM. ( I dont understand how they are still in business) - no direct phone number - their website has only one information (rental order only) - no response when you need them - broken.faulty machines (as if they buy broken washers from other rental companies and fix a little, then rent them) Okay, starting from the beginning, I ordered washer and dryer and they didnt even knew that i placed an order on their website. The installation in 9/08/2016 and when I used the washer for the first time in 9/13/2016, water over flown from the washer and flooded my laundry room, kitchen, living room, and the hallway. (also to my neighbor downstairs) There was nowhere to report this incident but to leave a voice message on their one and only number. - they didnt care about the damage. - they didnt responded - the service guy came by after several attempts (numerous calls and emails) - they didnt even fixed them correctly (water flooded again 09/22/2016) *from 9/13~9/21 my apartment were being fixed. - again, numerous calls and emails for the damage to them, they dont care nor respond. - I wrote detailed email for the incidents but the answer from them was too short that it made me mad --> " the washer will be picked up tomorrow between 1-5pm" so far, no answers from them for what they would do, other than they will pick up the appliances.

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CH

Chris Grube

Absolute nightmare with this company. I scheduled a day for them to come pick up the washer and dryer from my apartment and they did not show up. They asked me to schedule another day, which I did, and they didnt show up that day either. After those days I was out of the apartment as the lease was over. A week later I get billed $250 to my debit card. I call them and ask what the charge is for and they tell me lost/stolen equipment. The apartment complex got rid of the washer/dryer to clear out the apartment and these guys charge ME because they failed to make it out on two scheduled dates prior to me moving out. I asked for a refund and they gave me the run around, never committing to giving me a refund. I spoke to a "manager" there and he said he would have to "run it up the ladder" and it may only be a partial refund. The entire conversation with these guys and they never once offered any help and asked me to do the leg work of contacting the apartment to find out where their washer/dryer is. I called my bank and disputed the charge, got my money back, and of course Appliance Rental Depot has not fought to get that money. THEN they charged me another monthly fee for the washer/dryer but were able to refund that immediately. Weak.

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DA

Dawn McFadden

This business picked up a non-working washer from my house and when they removed it, instead of waiting 30 seconds for my double front to be opened to full capacity, the employee dragged the washer through one half of my front door and put huge gouges on my wooden front door and the door frame. I have been calling them repeatedly since 11-1-16 (today being 11-4-16) and aside from the initial call back to find out what the problem is, I havent received a call back. I sent them the requested photos of the damage and that was the last contact I had with anyone within the company. I just want the damage repaired. This is a prime example of you get what you pay for. I wouldnt recommend this rental company to anyone if this is the type of service they provide. By the way, you can not ever speak to a live person; you can only leave a voice mail for a call back. Not very customer service oriented.

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