Academy Sports + Outdoors

Category:	Sporting Goods Store
Address:	4215 Jimmy Lee Smith Pkwy Suite 4, Hiram, GA 30141, USA
Phone:	+1 678-293-3150
Site:	academy.com
Rating:	3.8
Working:	8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–10PM 8AM–10PM 9:30AM–9:30PM

Location

Photos 100

Reviews 13

Court Harvey

Horrible!!!! Went to the store in December to purchase a firearm knew what firearm I wanted filled out all the paperwork then submitted it to the gun counter and I was told I was delayed for some reason probably because I choose not to have a Carry card in Georgia but that is my choice and my right. And according to my 2nd amendment I have the right to bear arms so I choose not to give the government more of my money. For a card I dont mind the wait I am no felon or criminal. What I do mind is Academy not following thru with what they say I was told three day wait that I would hear something in 3 days from them If not to call them I did numerous times one time told still delayed. The nested time I called it was a very rude female that answered told me they couldnt tell me anything. I told her this was not the first gun I had ever purchased and that they can is on the computer to look at it she said NO I CANT WHEN WE HEAR BACK FROM THEM WE WILL CALL YOU. Well gave it a few days called back the third time the gentleman said it could take up to 15 days. So as you can read in this review it is January 31 2017 and I have still not heard anything called the store manager 3 times no return call. So I am going to give it one more shot before I call there corporate office about this. I would like someone to contact me. So we can get this resolved maybe or I will spend my money else were like I did when I bought a diffrent firearm before at CABELAS. At least they do what they say they will do. Academy might want to take some lessons.

Jessica Gamble

The EMPLOYEES are very polite and helpfu. But as soon as you get a "MANGER" then your experience will soon turn to crap. Manfers dont know anything about the product in their store. I mean not a damn thing , I get that you have employees to help the store. But does academy do slave labor?? Was on the bike asile when looking at tires saw a young man struggling with a bike putting it on the top shelf by himself on a ladder. Very very dangerous I didnt wanna ask him while he was up there so I saw apparently a manger ( Jalanda ) so I asked for help. No eye contact to me whats so ever an said " drew when you get done with bike help this lady with her question ) an kept walking. Now this young man was polite and had a really good understanding on my question and tried his best to his knowledge. My experience with the store overall was CRAP because of the so called manger.

Diane Watford

I either receive exceptional service or very poor service. Friday was poor. One clerk was rude twice. I was exchanging an item for a different size. I waited in line and when she finished helping the person in front of me, she turned to watch the cashier. I moved to the counter, caught her attention and said I wanted to return a Christmas present for a different size. She took the garment, folded it, placed it on the counter behind her and then started watching the cashier again. After a minute (yes), she turned around to tell me that I could look for the garment. Unfortunately, they didnt have a medium in stock. My second experience with her wasnt any better. No smiles, polite tones in her voice or helpful attitude. I can take my business elsewhere.

Chris Von Holten

The Manager here was extremely rude, racist and ignorant. She called the police on me for open carrying my firearm, which is perfectly legal since I have a carry permit, then asked me to leave... while I I was waiting to check out with overa$150 worth of merchandise, the police never said a word to me by the way. I think this woman was just scared of guns, and needed the police there to have the courage to ask me to leave. Doesnt make a whole lot of sense since the store sells firearms, ammunition etc. The corporate office did nothing for me when I called to complain about the HORRIBLE way I was treated. I will never step foot in this establishments again and rexcomend the same for everyone else.

Angela Morales

I was there almost an hour and not one person offered to help me. However, I saw quite a few employees playing around. There were some good bargains, but none in my size. I like that they carry a few of the upper end brands, like Keen, Merrell, Hi-Tec, and Columbia, although a very pitiful selection of each. I will drive to Kennesaw next time and go to Dicks or Rei. At least you get good service for those prices and they are usually well stocked.

jennifer ford

The store is great but how understaffed is this place??? Ive been here 4 times and EVERY TIME, I wait to check out in a line with like 10 other people. Today I had a return (was just here Wed and waited forever, too) while 20 other people bypassed me because only one person can do a return. It only took someone else to open a register after like 25 people built up in line. Ugh, so annoying. SMH

Tammy Dorris

The guy behind the counter kind of just ignored us until he was through with showing another employee how to do something. It took some minutes. When you are a customer, minutes, count. All he had to do was acknowledge us, say something to the effect of "Hello, I will be right with you", " Good evening, I will be with you in just a moment", something.

Rainy Days

Has decent variety of common outdoors/althetic equipment. Archery section is a joke though. Lots of good shoes. Clothing sizes, for an athletic store, dont seem to run very thin/small, which I found a bit odd but may just be thats what sells more here. Prices are not too expensive but not cheap either.

FRED FLINSTONE

I went last Friday to buy a tazer because I was assaulted Thursday afternoon. There was an attendant but he was busy with another customer. I told him I would wait till he finishes with him. Well the guy didnt look like he knew what he wanted. When he finished with him he didnt help me. So I left!

Stacy Spivey

Well some of the employees are horrible, but on the other hand some are wonderful. Good clearance, horrible at displays . On more than one occasion theyve had the wrong shoe displayed on sale. And they dont care nor do they see what the big deal is. And Im talking about management!

Derek Johnson

Never has anything in stock, always have to drive to a different store to purchase anything. The management needs to be fired and the store needs to start over with employees. Sucks the only sporting goods store in Hiram doesnt have anything in stock.

Christina Austin

Well not be coming back. We waited 40 mins for help in baseball helmets only to be told they dont have adult helmets. Customers services Im sure would be better if all the employees worked instead of gathering and talking about weekend plans.

Lou anne Hamilton

Had a good experience, the cashier was nice, but when I needed something from a high up shelf it took me 25 minutes to locate someone who could help me. I think it was break time for half of the store, it was unusually under employed.