Ashley HomeStore

Reviews 5

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Kris Schluter

Needless to say it has been a journey. We moved to Georgia at the end of January. The house we moved into needed more furniture so we went to Ashley Furniture in Buford. We were greeted by a sales person who was nice and she helped us pick out a sectional. We went to go pay for it using our debit card and the debit card ran through twice although it had only swiped once. We were able to see on our phone that the purchase went through from our bank but the customer service rep, Anthony said that it did not. We called our bank and had the bank customer service person on the phone confirming that the purchase had been successful and that the money had been taken out of our account. Anthony said no, we offered for him to talk to the bank and he refused. Anthony made it seem like we were being fraudulent in some aspect. Long story short, we could not schedule a delivery date for our furniture until the payment had been confirmed on Ashley Furnitures side. We ended up having to file a dispute with our bank, once that was resolved, we were able to make the purchase of the sectional and schedule a delivery date. Purchase was made on January 25 and finally was delivered on February 17, 2017. We waited 3 weeks between the debit card issue and delivery only to be delivered furniture that was damaged. It had been unwrapped at the warehouse and brought into our home with the underside of the sectional dust cover was ripped, torn and dirty along with the wedge of the sectional. We went into Ashely Furniture and we were refunded our money. Nate was helping us with the refund when along comes Anthony. Keep in mind we have already had an unpleasant experience with Anthony with the debit card issue. Nate was processing the refund, Anthony takes the paperwork like he is some higher power and tries to process the refund. Nate was somewhat surprised along with us about his actions but proceeded professionally. Later that evening, we went back into Ashley Furniture and we were greeted by Al Rashid. Very pleasant. We explained the mishaps that we had experienced. He said we will make it right, give me a chance. We ended up repurchasing the same sectional, the delivery charge was waved, and 5 year warranty was reduced. Do I think more should have been done, absolutely. Although Al, did a great job, we feel that the manager Tyler should have been more proactive in resolving issues.

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Ester Vinnik

We ordered five pieces of furntiure and paid about three grand. We were promised that the pieces would be delivered on Nov. 3rd (today). Well upon delivery half of our sectional couch is missing and the delivery guy hands me the clipboard to sign. I look at him confused and am like where is the other half of our couch? He was like oh its on back order. I was like backorder? Why didnt no one tell me this? He told me he had no other information and to call the number. I call the number and after a couple hours get word back from the manager Nate, he promises the other half of our sectional will be delivered on Monday. Monday? What an inconvience, I ask what the explanation for the other half of our couch? He admitted that the delivery guys forgot the other section at the warehouse. Sooo what your telling me is that if paying customers pay three grand to get their furniture and then get lied to directly to my face? Ashley Furniture has lost our business after such an event, slimly deliver guy who cant own up tp his mistake? I would have appreciated the honesty and been able to work with that instead of having my intelligence insulted. I dont know if he thought I wasnt going to call and inquiry but yes I did. I seirously cant believe that Ashley Furniture hires disrespectful liars as employees and thinks that they will still get business. Not in the long run is all I have to say, and we were planning on coming back soon and purchasing more furniture. However, after todays event that will never happen. I do appreciate that Nate was honest and accomdated us by moving the delivery date to Saturday instead of Monday, however slimy workers need to be reprimanded.

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Kim Andrews

Had the worst experience with customer service on a return. I purchased bedroom furniture from a very nice, helpful, salesman (Doug). It was to be delivered the next day. Decided that I was not happy with what I had picked out. Went in the store the very next day to cancel order. I had purchased a mattress protecter with cash and charged the furniture. Amir, in customer service let me know how bad it was going to make Doug feel. He then had a discrepancy in the return of $20. My husband and I stood there for about 20 minutes while he tried to figure it out. Awkward to say the least! Wound up getting a call from the bank of the cc I opened for the furniture, saying I owed a balance. Called Amir and he said it would be taken care of in a couple of days. A Week later I received a bill with balance still on it. Called him again and was told it would take a couple of weeks to come off account. I tried to explain it shouldnt have been on my cc in the first place because I paid cash for it. He then told me he wasnt suppose to even refund that item. Just a very unprofessional way to run a business! He was rude! I will never do business with them. He lost a sale for Doug! Had Emir not been so rude, I would have picked another style of bedroom furniture. I ended up going to Havertys at the Mall of GA and had a great experience

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Az As

Customer service here is substandard. The store manager here is VERY rude and VERY disrespectful. I walked into the store and there were many associates sitting around talking amongst themselves and not once was I greeted. I had and still have issues with the furniture that Ive purchased here and I came in to resolve them and resolution was not what I left with. As I was addressing an associate the store manager kept rudely interrupting me and cutting me off. I finally told her I wasnt speaking with her that I was speaking with another associate. (at this time I had no idea who she was and what her position was as she did not introduce herself) Not once did she or the associate apologize about the issues that Im having with my purchase. I havent had my furniture for a year now and its already messed up. I spent $5,000 on furniture here and it looks like Ive had it for 10 years. I know Im still under my one year warranty with Ashley Furniture,. The quality of the furniture sold here reflects the quality of the customer service as well. Im VERY disappointed with Ashley Furniture as a company and Im very disappointed with the service that I have received as well. Do not buy anything from this company! If you do, dont go to this location.

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Erik Sprague

Al Rashid (sales) made me leave a review before I left the store, which was a big mistake, so I am editing this original. I would definitely NOT recommend coming here. Both Al and the manager failed to inform me that my $700, 5-year insurance plan covered recliner was back ordered and wouldnt be delivered for 4 weeks. By the time I noticed it on the paperwork I was already home. I called the store 6 times over the span of a week and was never allowed to speak with a manger. On the 6th call I called I finally had someone agree to deliver it 4 days earlier than the schedule date. I was out of town on that day and the deliver person was supposed to call me 30 minutes before they got there, but of course, they didnt. They called me when they were at my door I had to call in a favor to a friend to come to my place to let them in. The delivery people complained that said they wouldnt wait longer than 20 minutes. I finally got my recliner, but overall a horrible experience and I will never go back there. For a $700 recliner youd think youd get a little more respect. Be careful which sales rep you use and be prepared for fake friendliness upfront to get you to buy, and HORRENDOUS customer service after you pay for the product(s).

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