Treasures Formals and Bridal

Category:	Bridal Shop
Address:	7300 North Point Pkwy #123, Alpharetta, GA 30022, USA
Phone:	+1 770-777-4840
Site:	treasuresformals.com
Rating:	4.2
Working:	Closed 11AM–7PM 11AM–6PM 11AM–7PM 10AM–5PM 10AM–5PM 1–5PM

Location

Photos 100

Reviews 4

Keely Imai

Short version: they over-promised and misconstrued their policies to get the sale, then refused to give more than a tiny fraction back as compensation. Long version: My sister and her best friend went to Treasures for her dress and bridesmaids dresses, and Bonnie assisted them in the process of selecting and fitting. The wedding was in a couple months, and my sister made it clear that she needed them quickly, and in enough time to ship to her two out-of-state bridesmaids (me being one of them) for alterations. Bonnie assured them that expedited shipping would get the dresses to everyone on time, two weeks before the wedding. With that assurance, my sister ordered them. The expected shipping date came and went, with Labor Day weekend in between. I was running short on time to get alterations before leaving town for the wedding, so I called them to see if they had been shipped yet. Bonnie said that there was a misunderstanding, and that the date she gave us was for the designer shipping the dress to the boutique, not for us receiving them (at that point, the shop had yet to receive them). She offered to send them to us FOR AN ADDITIONAL FEE, at which point we would not have time to get them altered anyway. She also offered to keep them in-state, and have their seamstress alter them when we arrived in town. We had to choose the second option for time and moneys sake. The only compensation Bonnie offered was the cost of the shipping back, MINUS the cost of the state sales tax, since we were picking them up in-state. By that point, we were receiving less then half of that cost back. Meanwhile, the alterations cost me $75. I tried to negotiate getting at least half of that covered by Treasures, but Bonnie kept insisting that their was nothing she could do, she needed to pay her taxes, and that we just misunderstood their timelines. TL;DR: If Bonnie knew that the timeline would be this crunched, with little or no time to accommodate the out-of-town bridesmaids, she should have been upfront about the options to begin with, or offered something different. Instead, she pressed the sale and put the blame on us for misunderstanding. Pleasant attitude, bad customer service.

Stefanie Jennings

**DO NOT USE THIS STORE FOR YOUR BRIDEsMAIDS DRESSES, & DO NOT PAY ALL UPFRONT** I am getting married in December and went in on May 24th and paid $176.00 dollars for a simple bridesmaid dress for my daughter. Bonnie wanted to wait to order until the other bridesmaid came in to get her dress but I told her to place the order anyway as I didnt know if the other girl would want to pay that price, and I needed my daughters dress before she left for college on August 24th. Bonnie said that the dress would be here in August and charged my fiances card the full amount and gave me a copy of the order.As I suspected My other bridesmaid did not want to pay what Treasures wanted for Allure dresses so I was glad I requested Bonnie to go ahead and order. In August I had not heard from Treasures AT ALL so I called and Bonnie claimed that she did not order the dress and told me she would order it then. I was infuriated. My daughter was about to go off to college in Nashville and she was not going to be able to come home until Fall break. I asked Bonnie why she would take money for something she was not going to order for almost four months. She then proceeded to tell me that she did not tell me she was ordering the dress in May and that she was waiting for the other Bridesmaid. So, with my daughter as witness of me telling her to order the dress and knowing I would not pay that far in advance for something that I am not going to receive she basically called me and my child liars. Then she told me the dress would be here in October. Still no dress. My fiance disputed the charges and the bank refunded his money to him. Surprise, Surprise, Bonnie emailed me and is still insisting that she get the money for something she never ordered to begin with. DO NOT USE THIS STORE! It is a single location and has no accountability. Wells Fargo is treating it as a fraudulent charge as well they should. It is poor business practices to take full payment for a product that you have no intentions of delivering.

Patricia Coston

Two years ago I purchased an Ursula of Switzerland short dress for the wedding of a very special friend. While searching the web for that dress I saw a long Ursula gown that I jokingly said I was going to wear to my sons wedding one day. Little did I know that the day would come sooner than later. When my son got engaged I asked a couple different shops here in Alabama about ordering the dress and the availability and they assured me that I had plenty of time and it would only take a few weeks when I was ready to get the dress. THAT WAS NOT THE CASE! I went to one of the shops here in Alabama a month ago to order the dress and the informed me that the dress was not available and I was going to have to get something else. I printed a list of dealers from the Webb and started calling. Every shop in Alabama told me that it was a lost cause. My husband suggested that I started calling the shops in Georgia while we were literally in the car going from shop to shop looking for a dress.This is when the miracles started happening. The second call that I made to a shop in Georgia was Treasures Formals. It was all God! I will never forget, when I was on the phone with "Miss Vickie", my husband could hear her talking to me and he said, "That lady knows her stuff"! "Miss Vickie" was so sweet and thorough. I am very sensitive about my weight in relation to buying clothes and she made me feel so comfortable! "Miss Vickie" told me that she was going to make it happen and she did! I made several boo boos along the way and she straighten them right out. I just cant say enough about the entire staff. I dont mind telling you that one day soon I plan to make a road trip. There are some necks to be hugged! Until then, I will pray for Gods blessings on the precious people that saved this mama from dress disaster. Call them! If they do not have they will get it! I have my dress and it more beautiful than I had imagined!

Joy Elena Robertson

Horrible. I ordered 8 bridesmaid dresses and 1 mother of the bride dress from Vicky and Bonnie. The mother of the bride dress was so ill-fitted even with alterations the dress was unwearable. A total waste of money. Another dress had to be purchased last minute from Nordstrom. The dresses were over a month late arriving and all but two bridesmaid dresses were completely the wrong size. 7 bridesmaids had to pay over $100 each in alterations due to incorrect sizes being ordered and the dresses being delivered so late. Bonnie and Vicky were never available to talk and I always got an answering machine, I would leave a message and get a return message saying everything was fine, but things were not fine. My bridal party and I were extremely stressed out about the dresses being so late and when they arrived they were all so large (we feel bonnie and vicky ordered larger size dresses than necessary to upcharge some bridesmaids into a larger priced size category and have alteration charges to make money off of). I requested at least rush shipping on the dresses be paid by Treasures but no ownership, understanding or help was extended. It was a horrible experience and I would hate for anyone else to be treated so neglectfully and be taken advantage of by this shop.