west elm

Reviews 3

ES

estela gonzalez

After I bought at the store, I went online, two hours later, to check more items and found out my item was on sale. I returned and I was asked if I was sure because it was not showing on their register. It was adjusted when they checked their website. Again it happened the second time with another item. On the third time, I happened to have checked my home computer and my item was on sale. So I went to purchase it and again they had no idea it was on sale. The item was not showing as sale on their register. It was adjusted after website check. What happens went you dont check, or not aware of what going on. The registers are not showing sale price. You leave the store thinking prices are OK. They are not, so check with salespeople to make sure if items are on sale or not. Managers of the store will be more than happy to adjust to sale price.

MI

Michelle Laurin

We spent $50K for three of our companies projects. The promises of full installation for our models and clubhouses was absolutely misinterpreted. Delays and added cost to put together furniture - we would have given our business to other retailers that could have delivered. Delays for installation are several weeks long. Recommended that companies with large installations use local companies that can deliver much more quickly with better communications and full installation services.

KE

Keith Groom

I used to work for the Williams Sonoma Family and was very surprised that this store did not offer good service. They let me walk around the would store while the staff talked amongst themselves. They did say "bye" as i left the store.