Park Avenue Motors

Category:	Used Car Dealer
Address:	1313 N Dixie Fwy, New Smyrna Beach, FL 32168, USA
Phone:	+1 386-427-1402
Site:	pamfl.com
Rating:	4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 10

Reviews 5

J.C. Allen

I have been an automobile consumer for over 30 years and have purchased over 25 cars after looking at well over 100 and my visit to Park Avenue Motors will always stand out in my mind as the ABSOLUTE WORST and MOST BIZARRE experience ever!!! After finding someone to help us with the test drive 10-15 minutes after arriving at the “dealership”, the test drive and initial look over went well. While the “sales person” never introduced himself, he was nice enough and although the Cabrio we test drove is in dire need of a new clutch, the car looked good enough to take it through a more thorough inspection. While my wife and son waited at the car, I went to get my basic tools (spark plug wrench, OBD II reader, etc.) and informed the “sales person” that this is where I was going. He left to go into the office and stated that we would need the keys for the more thorough inspection so he left them. When I returned to the Cabrio I opened the hood and began looking over the engine. I was quickly jumped by someone claiming to be the owner of the “dealership” telling me to get away from the engine and leave the premises at once. This caught me completely off guard and I asked him what was going on. He more loudly and firmly repeated his order to get away from the engine and leave the premises at once. I asked him what the problem was and tried to explain that I was only giving the engine a quick inspection consisting of checking over the engine and then checking the OBD II reader to ensure there are no hidden codes. I was unable to get much more than an apology for overstepping my bounds as he saw them and tried to explain that we were still interested in the car and if he insisted I would put away my tools and take the car to a more “official” mechanic which only carried another order to leave the engine alone and depart the premises. I had no idea and still have no idea what set this “owner” off and can only assume that he was trying to hide a serious problem with the car and that this person was the MOST RUDE and INCONSIDERATE “person” I have ever dealt with! He and I continued to have words as I retreated as ordered to my car and was forcefully told as I walked away how he has been in this business for over 30 years and owns this “dealership” while I was an absolute nothing and rather worthless member of society (his words not mine). Some side notes here, there is no magical wire that sets off the check engine light if you do not use the correct tool and I never did anything with the spark plug wires anyway. Also, no wonder this guy doesnt seem to know much about VWs if he does not even know what a slipping clutch feels like and what the tell tell signs are of one needing replacement. As I said before, this was the absolutely worst experience I have ever had with someone claiming to be an automobile “dealership” worker or “owner” and one of the WORST experiences I have had with ANY business in my middle aged life!!! I am confident that this person was trying to hide something seriously wrong with the car and panicked when I dared to try to inspect an automobile that I was seriously considering purchasing. He did tell me that I should have asked him to have one of his “mechanics” preform an inspection and that I had no business under the hood what-so-ever! I believe he is not only a rude and impertinent “person”, but also dishonest in trying to hide problems with the cars he sells!! I will never make the 175 mile trek to this dealership again and am really sorry I cannot get my time and expense back!!!!! I STRONGLY RECOMMEND THINKING TWICE BEFORE VISITING THIS FACILITY AND ESPECIALLY TRYING TO WORK WITH THE “OWNER”!!!

Adam Pollack

Without any reservations, I highly recommend Park Avenue Motors. Todd and Kristen are awesome mechanics. I know that I can TRUST them to not only do a great job, but also not to take advantage of me. For example, there have been times that I thought I needed a repair and they were the ones who said no it is not necessary. I remember the first time I walked into their office and I saw that the magazines were in German, I had a good feeling that this place knew their Audi/VW cars. My car Audi presently has over 175,000 miles on it, and at this point I see no reason to get another car. In fact, when I do get another car, I find that I am reluctant to get anything other than an Audi or VW because I want to keep them as my mechanics. Further, I am so committed to them, that I drive an hour each way to have them work on my car. I do this, because I know that the work will be done right the first time and I will get an honest assessment of what needs to be worked on. Additionally, I know that their prices are very competitive with official Audi dealership prices. In many cases, they are better.

Linda Cook

Weve been taking our car here for years. Were excellent customers. Always paid our bills in full. Never argued about the bill. The last time we took our Audi and dropped it off, the car sat on Park Ave. Motors lot for over 3 weeks. We never heard from them. Finally we called and asked them what they were doing with our car. They told us they couldnt find anything wrong with it and to come pick it up. We were in Jacksonville and stopped by on our way home to pick it up. Half way home my husband notices the windshield of the car has a huge hole in it just behind the rearview mirror. We called and asked them to check their security cameras and to please replace the windshield because it happened on their lot. They are saying the car was like that when they got it and refuse to replace the windshield. We are regular customers. I never thought this business would be so dishonest. If you drop your car off take a picture of it before you leave. I would NOT recommend this business to anyone. I would have highly recommended them before this.

A Private User

They lied to the insurance adjuster just trying to get more money out of them which I had to come up with, when I told the insurance company the truth (by mistake of course). They left parts off the car and then made me feel guilty when I brought it back to get the overlooked parts. I then asked to see the old parts and the guy became obnoxious and violent and yelled at me and then stormed off. Still not sure they even replaced the transmission or what they did to it. He would not tell me. My wife went to try to get some answers and he yelled at her too and made her cry. That is when I just took the car and vowed to never go back to that place again for fear of being thrown in jail, (Right across the street) after beating my 4 thousand dollars out of him and teaching him manners and a little bit of professionalism in the work place. Stay Away!!

Bill Gallagher

Honest. Trustworthy. Experts. I took my Audi A3 in because the idle was bad, it pulled a code stating that the timing was a touch off. I figured a stretched timing belt, I was due for one anyway. Park Ave motors replaced my timing belt and fixed a thermostat problem that has plagued my car since I purchased it. They also discovered that the dealer that I purchased the car from in Plano Texas installed the timing belt two notches off!! No wonder the vehicle had a shaky idle. Overall my experience was extremely positive for a guy who is excessive about his cars. Although they are not the cheapest repair shop (avoid those at all costs) they are very thorough and competent. If you spent the money on a VW/Audi it pays to have an expert technician care for it. Highly recommended, I wont go anywhere else.