Hertz Car Sales Rock Hill

Category:	Used Car Dealer
Address:	699 N Anderson Rd, Rock Hill, SC 29730, USA
Phone:	+1 855-655-0421
Site:	hertzcarsalesrockhill.com
Rating:	4.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–7PM 9AM–6PM Closed

Location

Photos 11

Reviews 6

Haley Jenkins

Ty ruined our experience at Hertz. I had been dealing with a wonderful salesman which I recommend if you choose to shop here, his name was Albert Stevenson. This man was so kind, patient, understanding and respectful. Honestly one of the kindest salesman you would encounter. Another gentleman was helping us while Albert had other customers. Since buying a vehicle is a huge decision of course Im looking over flaws regardless if its used because Im about to spend thousands on something I need to love. While Im looking over flaws we tell the gentleman helping us that we probably will just go down the road and think about it since we drove 2 hours just to see it. He asked what I wasnt liking and one of the main things I point out is the bad shape a spot in the interior was (not stating it is a deal breaker, stating I have to seriously think if Ill be happy with it or not and will I zone into that spot with bitter each time I drive my vehicle). He says he can ask because that probably could be fixed so he does. He brings Ty out. Ty never looks at us, never introduced himself. Look at the spot, literally standing inches from me AGAIN doesnt look at me, turns his head barely back to that gentleman and snaps "Im NOT fixing that...this is a used car!! No!" and storms away like we have wasted his time, like we are stupid because we dont understand what used cars are. You do not ever treat customers in this manner! That is beyond disrespectful. Albert apologized, he told us he understood, ect. Again Albert was just amazing...so kind! We ended up going and buying the same vehicle...used, in better condition but had Ty treated us with respect they probably would have sold the vehicle. He was what made us decide to walk away from a vehicle we drove 2 hours just to see! I dont recommend doing business with someone that has such a poor attitude and I believe he is the location manager, says a lot in itself but if you do certainly only deal with Albert Stevenson!

Jessica Maldonado

I bought my first car here recently and had a great experience. We went to a big box dealer the night before and didnt think it was too bad (decent salesman but went really heavy on the guilt when we made it clear we wouldnt be purchasing that day), but this experience was a total 180. We came in looking at two specific makes/models, and Troy did a great job showing us the different options. He owns the same type of car we ended up getting, which definitely helped us feel confident. It was a much better experience walking around with him than the day before, and we felt very comfortable with him. I was nervous about going into the financing conversation, even though I had a loan secured already, but the business manager Tom was incredible. He actually secured me more favorable financing with less money down than I planned, and it felt like he was genuinely working to help me and not just himself. And Ty gave us a good deal on my trade-in, a bit more than I was realistically expecting. One thing thats great to note is that the internet price includes the documentation fees, which are pretty reasonable here compared to franchised dealers. So youre not going to be surprised by another $500 + on top of the actual car price, which was a big selling point for me. Buying a car is stressful and exhausting, but we had as good of an experience here as I think you can have buying a car, and we will definitely have them in mind in a few years when my husband needs a new car.

Luisa Gavilanez

My husband and I were needing a car ASAP and we made it out to Rock Hill because of another car dealerships internet ad (which is located down the street from Hertz). When we got there it was horrible the cars were dirty and of course as soon as we pull up, there comes a pushy sales guy to meet us. I had in my hand all the details of the car we drove out there to see and he took my list and immediately wanted us to come inside. All we wanted to do was look at the car first. We took it for a spin and I was not all that pleased, but on the road test I peeped a Hertz auto sales in the corner and the cars were beautifully washed. So as soon as we got back I already had my mind set on trying them out next. We left the smelly dealership and headed to Hertz.... What a huge difference! The cars were clean and Al (our sales rep) greeted us after we walked around a bit. He stayed nearby but was not pushy at all. He asked if we wanted to take a look inside so we did and test drove our new Camry. We immediately fell in love. It was exactly what we were looking for and the price was within our budget. The paperwork took a little longer than expected but nothing to the extreme. Justin explained our loan options and we felt comfortable buying from them. Overall, this was probably the best car buying experience Ive had. Great job guys!

Emma FitzGerald

Im a first time car buyer and I had a great experience today at Hertz. I had done some online looking on the website and saw a few things but nothing that immediately caught my eye. When I got there "Haus" immediately came out and we began talking. He was extremely nice and helpful and made sure he explained that he doesnt work off commission on the cars. This made me a whole lot more comfortable knowing he wasnt going to push a more expensive car even if it wasnt a good deal. So once I explained a little on what I was looking for and what my budget was we started walking the lot and looking at the cars. We came on a Hyundai that I probably never would have noticed if Haus hadnt pointed it out. So we checked it out, test drove it around town and then a few hours later Im signing on the dotted line. Tom was the one who helped finalize my saw after Haus helped and he was just as kind and helpful. Overall, I had a great experience and I didnt feel like I was being taken advantage of. I definitely got the best deal possible and I recommend Hertz to anyone looking for a great car with a great deal and great miles! 10 out of 10 :)

Erin Smith

My job recently moved me to TX and my young adult son is still in Charlotte NC. When his transmission went out in his car we needed a car quick. I had purchased from a rental car sales before due to knowing that these cars are regular maintained. I called a few places that were not accommodating to my situation or did not provide good customer service before calling Hertz Car Sales in Rock Hill which is just outside Charlotte. From phone call one this dealership bent over backwards to help me and my son. I dealt with three employees with excellent customer service: Ty, Justin, and Sheldon(Haas). Thanks so very much for making a difficult time much easier. It was very much appreciated. If you are looking for a no hassle no pressure purchase then give this dealer a look.

amelia renaud

Yesterday, when I walked into Hertz Auto Sales of Rockhill I was treated like family. I did not have to wait very long to be helped.and the service was great! My awesome experience started when I contacted them on Saturday and talked to Al Stevenson, from there Troy took over and found me just the right car, in my price range. Both Ty (Location Manager) and Tom (Business Manager) did a great job making sure the car I test drove stayed in my price range and gave me a great deal on my trade in! This team works together to make sure that their customers are satisfied and leave their lot with a reliable, affordable vehicle. Overall, I am very pleased with the service and my experience with Hertz Auto Sales. I highly recommend this establishment.