Volvo of Melbourne

Category:	Car Dealer
Address:	4340 W New Haven Ave, Melbourne, FL 32904, USA
Phone:	+1 321-768-8020
Site:	volvomelbourne.com
Rating:	3.3

Location

Photos 20

Reviews 4

Elizabeth Yount

First of all, I really love my Volvo. I got my S40 when it was a couple years old in 2010 and it’s my favorite car I’ve ever driven. I bought it at Volvo of Melbourne, never had a problem, and – until recently – planned to return there in the next couple of years for an S60. Unfortunately, I’ve had to change that plan after my recent experience. About a month and a half ago, the trunk suddenly stopped opening. I could open it mechanically using the emergency latch inside the trunk, but electronically, nothing. I took my car to my usual mechanic (who will get a glowing review because they’re always honest which is apparently unusual), and they said they thought it was something the dealership may need to look at to get the right parts. I made an appointment with Volvo of Melbourne the next week. After performing their (pricy) diagnostics, the dealership mechanics said my car needed a new trunk latch. They said parts and labor would come to about $320. I agreed to have them order the latch and made an appointment to have it replaced. Two weeks later, I brought my car in to have the latch replaced. After several hours, the mechanics said the latch did not work and something more was wrong. I was confused by this, since they presumably tested the issue before determining it was the latch in the first place. They said they would need to look at the car for several days during the week, and sent me home with a new S60 as a loaner. I got a call several days later that the trunk was not opening because the CEM (main part of the computer) needed to be replaced for $1000. Being a woman, I’ve learned not to trust these kind of estimates from car places, so I called my dad for a second opinion. My dad thought this sounded unusual, and called to discuss the issue with the mechanic. The mechanic told my dad that the trunk may not work because the whole computer was dying, which could cause my car to stop running at any point which would be UNSAFE. This was obviously concerning to me, and I was afraid I would have to spend the $1000 just over my trunk. Luckily, everyone else intervened and said this sounded crazy. A friend tested the electricity up to the latch with normal results and determined the problem was just the latch. I ended up ordering a new latch online for $150. My brother installed the latch and fixed a wire that was causing intermittent results, all in an hour. My car is running beautifully, and the trunk wire and trunk latch were the entire problem. I’m back to enjoying my S40 and will still be able to take a vacation this year, but now I’m planning to get a car that more people can easily work on, since I know that the Volvo dealership really can’t be trusted. While I’d love to have an S60, I will continue to look at the new Buicks and hope that Volvo of Melbourne decides against robbing other people with normal car problems.

Matt Canina

I went with my fiance to buy a 2014 S60 advertised online NEW for $34,000. When we arrived, we found over 4,400 miles on the DEMO car (advertised as NEW), and we were told the listed price was a mistake and "the real price" was over $38,000. We felt this "bait-and-switch" tactic was shady AT BEST (not to mention probably illegal), so we left that day out of principle. Days pass, and my fiance was able to negotiate online with salesperson Lauren, who suggested she could get the GM to agree to a price of $35,565. Still not the original $34,000, but we decided to go back and see if we could get them down closer to the advertised price [Heres a sidetone: Lauren was the one who put the 4,400 miles on the NEW car we wanted to buy. The GM lets her drive it to work (or drives her to work) from New Smyrna every day. Her iPod was even stored in the cars computer.] We got there, and after rounds of negotiation and talking in circles with salesperson Larry, they agreed to sell us the car for $35,815. Again, not the first price OR the second price which was advertised online. Also, the dealer fee jumped from $699 to over $950 with the new price. Again, we were put off by the dishonesty. We decided to leave, but not before having Larry print out a quote for $35,815. We kept this as proof. So, days pass and Larry finally text messaged us saying "You can have either model S60 for $35,815"…. So, they wore us down and we ultimately decided to go in and buy it for $35,815. Right? WRONG… We got there and the NEW price was $36,815. They wouldnt budge or acknowledge the material fact that they quoted us a price that was $1000 less. Moral of the story: AVOID THIS PLACE. We should have known what we were in for when Larry himself referred to the dealership as "dysfunctional" within the first 5 minutes of meeting him.

Logan Rinehart

After passing a sleek new S60 on the road, I decided to look into a new Volvo during my car search. On a national level, Volvo advertised a price and features that I couldnt pass up. Living in Melbourne, of course I contacted my local Volvo dealer for an actual quote, anticipating the price may fluctuate a little. I immediately received a response from Lauren requesting additional info to draw up a quote. After many back and forth emails coming from two different email addresses, I finally had a quote of $100 MORE per month than advertised with the same features and terms. When I asked for an explanation, the only response I received was that the advertised price doesnt include "taxes and fees" -- a whopping $100 extra a month in "taxes and fees"! When I asked Lauren to provide me with options to reduce the price (removing premier packages, features, model year, etc.), she responded by asking what monthly lease payment I could afford. I went ahead and gave her my MAX price, which was only $50 per month less than her quote, and she stopped responding to me. I reached out to Wallace Volvo in Stuart (out of curiosity at this point) and they quoted me the EXACT advertised price INCLUDING taxes and fees. Volvo of Melbourne is a rip off. Do yourself a favor and drive a little to save A LOT. I saved $3,500 with Wallace Volvo and the customer service was incredible. Oh, by the way... dont bother contacting the General Manager of Melbourne Volvo. I looked up his contact info to let him know about my experience with Lauren; it turns out they share a last name.

Alan B

Best buying experience Ive ever had at a franchise dealership. I have purchased a lot of cars over the years - 30 to be exact. And if I could find a private seller a would avoid going to a dealer. But not after dealing with these guys - friendly, honest, polite and knowledgable. No pressure, no parking lot vultures. Four weeks now Ive been scouring the internet and visiting dealers in the search for a clean pre-owned XC70. From Tampa to Miami and one disappointment after another. Cars that were filthy dirty and stunk; sales people with zero product knowledge, buying orders with ridiculous made up fees. But once I spoke with Mark on the phone I knew I had found someplace that was different. He worked with me over the phone, knowing that it was an 80 mile drive and personally inspecting the car so as to assure me that the car I was interested in was clean and well cared for. We worked a deal and my wife and I drove there today. The car exceeded our expectations as did every person we dealt with at the dealership. Cory was our sales associate and possessed more product knowledge than the previous ten salespeople I had encountered elsewhere. I drove my "new" 2013 XC70 home this afternoon and my next door neighbor demanded to know where I found this car. Needless to say I am extremely pleased and would highly recommend this dealership. If this all sounds a bit over the top its probably because I have an extreme loathing for most car dealers, especially Florida car dealers. But Melbourne Volvo is different - these guys are fantastic.