Costco Wholesale

Category:	Warehouse store
Address:	10088 Gulf Center Dr, Fort Myers, FL 33913, USA
Phone:	+1 239-433-7240
Site:	costco.com
Rating:	4.5
Working:	10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 9:30AM–6PM 10AM–6PM

Location

Photos 100

Reviews 22

michael ste

My experience at this location was not a good one, I stopped on my lunch hour, having never been to this location, it was clean and tidy, however the staff was not so nice. I purchased a pair of dress slacks and a dress shirt, totaling around 80 dollars, the store itself was not busy as it was around 11:30 am on a Tuesday. There was a lady in line in front of me whom Ben the cashier seemed very polite and friendly with, I walk up hand Ben the cashier my membership card, no hello, how are you nothing, I walked over to give Ben the cashier a hundred dollar bill from the payment location where one would use the card machine. Ben placed my items where the card reader is located. He told me the total, I notice my membership card fly into the opening of the shirt I was purchasing, which I thought odd as it is usually handed back to me, maybe they have a new policy “of find your membership card”, I dont know? I dug into the shirt to retrieve my membership card, placed safely back into my wallet. I handed Ben my money, he gave me my change, no polite salutations upon my exit, just a look of move on out of the way, and myself wondering what just happened and why? I did however stand there and count my change. I am not much of a talker, or complainer, I did not get a manager and complain. My simple solution is not go back again... If you encounter Ben, be sure to keep your eye on your membership card, otherwise it might be lost and you will have to replace it. No one wants to go through that hassle...

A Private User

I contracted cellular service with the in-store cell vendor. The "snake oil" salesman ensured me I could return the phone, if unsatisfied, within 14 days for a complete refund or within 30 days for a reduced charge. The phone service wasnt as expected and, indeed, I could barely obtain service at my home. I returned the phone to Costco in Gulf Coast Town Center, where I purchased it, and was satisfied with the phone reimbursement. The unknown contract reimbursement, however, was not as stated during the sale. They were incredibly unprofessional and were unable or unwilling to resolve my situation in regards to the outstanding contract amount, which far exceeded what they originally quoted. After speaking with a Costco in-store manager, I was informed the cellular area was an outside vendor leasing that spot from Costco and that a Costco representative was unable or unwilling to assist me. Being a contractor, I resolve any of my customers issues. Even if the issue was regarding one of my sub-contractors, I assume full responsibility. After repeated attempts and several "tough luck" responses, I was finally able to come to a resolution by visiting a local cellular branch, as opposed to this reseller. I highly recommend dealing with your local, professional, service-oriented cellular representatives and NOT one of the reseller sales people like those found in this particular Costco. They dont care about you as customers. They strictly want a signature and as much money as they can get.

brittany hall

Walk in to buy a baby crib that is on display and was told they do not carry this item at the store. The bed would need to be purchased online, I would need to pay shipping (+150.00). They would give me $100.00 off but I cant use my coupon in conjunction for 20% off because it is not allowed. There is an offer online for free shipping to stores but------ this offer is not available for Fort Myers or surrounding areas. So- be careful what youre looking at in this store, in total it could cost over $150.00 more because what they display is not in fact available to purchase without a delivery charge. Im completely disgusted with this store.

Miguel Alvarez

Optical department review: The customer service I received from Miss Celia was truly remarkable, in excess of 5-stars! She went above and beyond to help me with my prescription and fixing my frames even though the store was preparing for closing. Thank you Celia and Costco for your consistent level of superior customer service.

K Bratton

I left a negative review after many bad experiences at this location, but lately each visit has been pleasant. The staff is friendly and the store is clean and well-stocked. The tire center does a great job, and doesnt make you wait too long.

Patrick Boylan

The pharmacy technician Ashley is very rude. She is nothing short of a gate keeper. I do not reccomend this pharmacy to anyone also the pharmacist is an arrogant prick. I am a cancer patient and those two blocked me access to my medication.

Alicia Genovese

I love Costco. But this visit they were out of many products we usually buy and they were lacking in sample stations. Which everyone looks forward to when going to Costco. We have purchased so many items because of the sample stations.

Chris Hensley

Always find great deals here. I bought a grill at Fathers Day that dropped $200 by mid summer and they gave me the savings on a store credit. I wont even buy meat at Publix or Sweetbay. Costco has the best meat counter in the area.

Raul Fuentes

Im a Costco client since 1987. The service provided by this location is excellent, not that I have any complain from the others but I think this is one more personal the attention to your needs. keep the excellent work.

T. Clifford Fleming

Good service, caring employees and great products. Need to buy in bulk, so, even though inexpensive, dont over buy, unless you can move extras to a Food Pantry for people who really need products of all sorts.

Jesus Herrera

Have had a few situations with Luisa and other of their employees. Additionally, I ordered a Zaaz product with Costco $2k and never received it and Costco wont return product. Horrible customer service!!!

Don Card

Very nice employees. Its a very clear and keep up store. Now the store on cypress and Daniels I will never go there again. Very rude employees and they seemed to not want to be there.

Kelly Ellis

Very pleasant & helpful staff. Love this store. Their products are always top quality for the price. Just beware! You will go for bananas and come out with a trunkful of stuff.

Robert Andriani

Best shopping experience. Two helpful, patient gentlemen in the TV section. Going back tomorrow to purchase 2 televisions and a sound bar. Very knowledgeable, friendly.

Nancy Montgomery

Easy to shop ; always well stocked & most important never having to wait in a long line to check out. As soon as open lines get long, manager opens other stations.

Chris Kirby

Incredible warehouse shopping experience. The employees care about speed at checkout and often double up in the checkout to make the process faster.

Timothy Golden

I am an Avon, Ohio Costco member, but when in Bonita Springs, FL theres nothing better. How about their liquor section. Wish I had that at home.

Luis Viera

i just wished they would put up the real hours of operation. I went at 630 for a quick stop on sunday but it was close. Please change it!

Manfred Frisco Homes

Riesige Auswahl,Gute Preise. Club Card wird benötigt.

Aaron Scott

Great prices on the items that I buy. Not necessarily the cheapest on everything. Great customer service and unbeatable returns policy.

Amelia K

FYI TO MICHAEL S. WHO WROTE THE ABOVE REVIEW. FYI BEN IS A DEAF PERSON HE HAS 2 VISIBLE HEARING AIDS IN HIS EARS. BEN IS AWESOME!