T-Mobile

Category:	Cell Phone Store
Address:	1327 N University Dr, Coral Springs, FL 33071, USA
Phone:	+1 954-752-8497
Site:	t-mobile.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 19

Reviews 15

Evan Kendra

Wish i could give ZERO stars to these predatory crooks!!! Apparently they leased my wife and I a phone with the impression that we were financing it. Also claimed we could receive accessories for free that we later discovered we were charged for each month. We were thinking about changing providers so we called a few weeks ago to inquire about our phone balance and was told the phone is paid off so we decided to stay with tmobile and switched to the new plan that is supposed to be $100 with taxes. Now the first bill comes ($308) and statement includes over $200 extra fees to pay off the phone (that was paid off according to THEM weeks ago) and accessories (that we only bought thinking they were free) since we didnt return the phone that we apparently leased. I feel like we were intentionally lied to so that we leased the phone (why would anyone agree to make payments for 2years and THEN return the phone? Clearly not explained at this time of purchase) and purchase accessories we didnt even want to purchase only because they were supposedly free with the phone. We have called customer service number several times and not ONE call center representative thought to mention these charges coming with the next bill even though it raises our bill 300%. Of course now customer service reps state they cant help. Needless to say i will be leaving T-mobile, I am just posting so other people can learn from my mistakes of trusting these people. Stay far away from these dishonest crooks!!!

juan silvas

I dont know what great staff the others are talking about. I went in to see the options that my gf had when her Samsung s7 edge was acting up for replacement, the girl tried acting like I was an idiot saying " oh its just getting unbearably hot because you have the Wi-Fi and data on"....like seriously? Im an IT tech and I explained to her that was not the case by a long shot, and go on to explain the issue and she goes "Well what do you want me to do?" I dont know, maybe your job and explain the options? She then tells me " well do you have insurance with us?" I explained that it is a hardware defect, not an insurance claim, she then tells me I have to call Samsung for any warranty to be honored for hardware defects. Keeping in mind the phone is less then 90 days old, I called the T-Mobile help desk and they set up a replacement over the phone.

PrinceCyrus Productions

Definitely the worst experience ever I walked into that store only to see the manager and a tall black guy arguing with a old man who I had the opportunity to talk to and he said they were disrespectful I didnt take this to mind and I greeted them with a smile and a nice hello only to be greeted with sarcastic attitudes and disrespect I for one dont need anything from you guys I was coming to get family plan. Definitely not going back to this store ever again and not getting service with T mobile if you look for ultimate customer service go to apple thats what me and my family did and we signed on with Verizon

Team Fway

Horrible customer service employees dont explain plans very well, But this is not the main problem I was calling all day and all the store would do is put me on hold or a say in going to call you back and they didnt this was so frustrating cause I was trying to bring my family in to get new phones and all I wanted was check if they had the phones in stock definitely my worst T mobile experience going to this store one more time and thats to pay off my phone and my last bill and go back to AT&T

luis falconi

Great store, great people! In 14 years in this country I have never felt such great customer service! Ray helped me to switch over from ATT with no issues, he even provided me his phone number. I contacted him days after with questions and he answered right away, he even texted days later to check on me. I highly recommend to go to the store and ask for Ray, he was very helpful and makes it very easy. Great experience!! Also, they have many reps who speak spanish too.

Lanze Miller

My family and I had the most pleasant experience at this T-Mobile location with the help of both employees Ray and Alex. The patience, and knowledgeable help by both young men allowed us to completely understand all the questions we had in reference to changing phone companies and also being treated with nothing but excellent customer service. Thank you so much and we definitely hope to continue our business and partnership.

MIke Kramer

The staff was not helpful at all. Ive been a T-Mobile customer for 5 years, so naturally I have the older SIM card that does not have the cutout for the Micro, Mini, regular SIM cards. I went to the store to update my SIM card and they said they would not do it unless I paid them $20! This is ridiculous, Ive done it before at another T-Mobile store for free on my other phone, its just this location.

Claudia Avila

I had to go to the store for several things, a new line, switch the SIM card from one phone to a different one, ask questions about switching a phone and I have to say that the experience was great, Kennedy was very helpful and patient meanwhile me and my husband were asking her everything we wanted to know. Definitely every time I have to go to t-mobile Ill try to go to this store!

Madison Heller

Staff refused to solve our plan issues accidentally created by one of their associates. They told us to call 611. Called 611 and they told us the store needed to fix it. Wasted so much time and received so much unnecessary attitude from evening associates and acting store manager. Staff only likes to take money. Doesnt like to help their customers.

Rodney McCoy

I had an issue at another store. I went to this one to get help with phone plan. The associate HARRY went out of his way to help me and resolved all my concerns. Harry is a great salesman along with the staff. I will gladly come back to this location. I switch from AT&T, so far it has been well. Thank you guys!

Ethan Rasbach

Staff is not honest about service plans!! They do not disclose all the details of the plan. The plan is serviced by a company called Assurant Solutions.. they charge you a $175.00 deductible and the replacement phone is a refurbished phone. The new iPhone I purchased had all sort of issues! .

Chinedu Ernesto

Even if I moved I would travel to this location for service. I love the cast they have at this T-Mobile. Management is on point and attentive and jumps in when needed. No egos at this store or jockeying for commissions. A true team environment functioning efficiently.

Valorie Parham

I had the most perfect customer service experience at this store. Ray was very courteous, helpful and patient and everything that he did for me was done with a spirit of excellence! I will always be a faithful customer of this T-Mobile location.

A.J. V.

Store always has a wait. Staff not completely honest with service plans. Staff annoyed if you ask to many questions. Store very disorganized with personal information computer screens left on while walking away.

nιccι cee

The staff was awesome; they were both super friendly and helpful. I got my new phone without any issues. Kennedy was extremely patient, by far some of the best customer services Ive ever experienced. :)