Havertys Furniture

Category:	Furniture Store
Address:	6812 N State Rd 7, Coconut Creek, FL 33073, USA
Phone:	+1 954-246-2775
Site:	havertys.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 64

Reviews 15

Mikaela Rosen

I have had the absolute WORST time with this company. Our salesman in the store was kind and payment and paperwork were easy and the furniture itself is beautiful, no problems there. However, I was scheduled delivery on Wednesday December 30th and told my estimated delivery time was 8:30am and that I was the first delivery of the day. I was also told that I would get a courtesy phone call 30min before they arrive. No phone call, and they arrive at 9:45am. So that is a problem to me right there. My mother accepted my delivery on my behalf because I was at work. She stayed since 8:30am for the delivery and inspected the furniture when it arrived. I was supposed to have 8 pieces total. My mother was not purchasing the furniture, so she did not know exactly what was supposed to be delivered, but it was assumed the delivery crew had a checklist and were responsible. They said "Thats everything" and left. I recieved a call at work an hour later saying "we forgot the nightstands, it was behind other furniture, we are coming back now" I had painters at the house so they could get in, I come home to ONE nightstand. Are you kidding me? When I called about it they said they would call me around 1pm the next day, Thursday, once the truck came back. By Saturday, no phone call. Very upset, I called and was told the delivery men marked down that they delivered both nightstands and that was the problem. I mean can they not count to 8? I was told yet again I would receive a phone call on Tuesday with an update. What a shock, NO PHONE CALL. Today is exactly a week, Wednesday, and I called furious. Still no update. NEVER dealing with this company again and would not recommend them. This furniture is expensive and we paid a lot of money for our pieces, this should not have gone down like this. Only reason why I gave them 2 stars instead of 1 was because the furniture quality itself is great.

shane maharaj

Ordered a living room set at the beginning of Dec 2015 - our sales associate also sold us on getting an area that was $1000 - a little high but we loved the rug - at time of purchase the rug was in back order and wasnt available until end of Feb. I told the sales associate maybe we should wait and get it later she said "no, sometimes these orders come quicker that usual" my wife and I said ok we will wait - fast forward to feb - no one from Havertys ever called us to follow up on our $1000 dollar order - soo my wife called and they said no its not avaiable yet looks like march - soo we wait until march - again no follow up from our salesperson or management - we called at the beginning of march - we where told it looks like the end of march - we sent a complaint to corporate- our salesperson contacts us and says we should have it by march 24th- march 24th came no delivery - i calles our salesperson-shes on vacation - i asked for the GM - the manager called me back and told looks like Ill receive the rug 1st week in April. He also said he will compensate me for the inconvenience. 1st week in april the rug was delivered. I had to call back in to havertys to follow up - again no one calls you back. He refunded my delivery fee. Thats it! After waiting 4 months for a rug i paid $1000 for. This was the worst service EVER!! Plus i have to chase them down for my rug. I will be filing a complaint with the BBB. STAY AWAY

Marc Walther

Their furniture selection is second to none in South Florida. We were greeted by German Albuja, Sales Consultant and he showed us a variety of leather sofas. We found one we liked and purchased it. Germans customer service was terrific. We received the sofa a week later and Benjamin Canales, and his crew, unloaded the sofa and set it up in our home. They were careful not to scrape any doors. Job well done and we will recommend Havertys to anyone who wants quality service and super customer service, as both go hand in hand!

Boca Raton

Jared is the most rude manager I had a delivery with all damaged chairs and a five hour window to wait took a half day off work. Asked if they could resolve while delivery drivers here with a reasonable discount and he refused to help me and get on the phone per the sales person he had to wait let them deliver back the chairs and make me wait for another delivery rather than resolve so I wouldnt lose another days work. Horrible customer service horrible management I will never ever go back there

Amanda Catalini

Wonderful selection of fine quality furniture. We purchased a large executive desk and leather chair to put in our library, and we couldnt have been more pleased. The delivery was fast and the set up if the item was even faster. When we noticed an inconsistency with the item, a member of their team came out the next day to alleviate the problem.

Sheena Banton

Great customer service! We had a very specific item in mind and stopped in on the off chance Havertys would have it. Within 30 min, we were in and out with a great new pull out sleeper chair! Eric was great, highly recommend him and this store!!!

Mark Vlismas

I am not going to give less than five stars here. My only complaint here is that I wish I had more money to buy some of the awesome things I saw here. This place is for the 1%. Across the street is Walmart for the other 99%... lol

Pat M

Nice selection of better than average quality furniture for higher than average pricing. Found the exact couch I needed without knowing exactly what I was looking for in the first place (as far as design and style are concerned).

Marina Berti

We had such a great customer service experience at this store. From the moment we walked in, Robin Milliman walked us through all the options, answered all of our questions and was beyond helpful.

Gerard Brooks ESQ

Great furniture great sales staff different from other furniture stores. Most likely to buy their.

Michael Barton

Great designs at very attractive prices and quite good quality.

Clive Lewis

Great first time experience. I will shop there again

DeathTrooper66

They have great furniture there.

Joseph Dynbort

No pressure Salles staff

david wiseman

Great selection