Kay Jewelers

Category:	Jewelry Store
Address:	585 Brandon Town Center Dr, Brandon, FL 33511, USA
Phone:	+1 813-654-7709
Site:	stores.kay.com
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 23

Reviews 12

angel valenti

I have a bracelet that I have had for many years now I have had it in for repair for the same thing several times now .The clasp is loose to the point were it will just fall off. Now I know the warranty does not cover if it gets lost . But when you have stated you fixed it more then 3 times something is wrong. Yesterday I went to pick it up again .The lady was so not helpful . She herself put it on and saw that it was loose . She spread it a little with her nail and then told me to listen to it snap close and that she made a small adjustment and could teach me . Teach me to repair a bracket that was just repaired. I said that what they just fixed . I then signed that I received my bracelet and was leaving with my copy she told me she needed it back to prove it was picked up .Hum why did I sign I picked it up if she wanted my copy back . I keep all my repairs for record to show how many times the same thing has been repaired because if I loose this bracelet because they are not doing the repair correctly . She then asked to see my license now I have never had to do that either. the only time the sales rep are nice is when they want to sell you something they sell the warranty but hate when you come in and only want to use it . I believe that they need to fix it correctly or replace it I should not have it in repair ever few months for the same thing

Lisa Trimble,LMT

I thought it was me! The saleswoman was cleaning her own watch and I asked if I could have my diamond wedding ring and band done. She said well I was only just cleaning mine but i guess. I told her I had purchased the rings from Kay. The reason I went in was to purchase the customer appreciation gifts as Christmas gifts for my friends and family. The condesending looks I got almost made me change my mind. I told her I had also received a $50 off coupon and would have to bring my husband back later. The fake smile, the dirty looks. .. I almost didnt come back but i really wanted the rose gold heart. My heart fell when I was again waited by the same rude lady. Corporate should really take a look this store and secret shop them to see how they are damaging Kay Jeweler reputation.

jacob hendrickson

I am more of an in hand cash kind of guy; so when it comes to buying something on line I can be a bit clueless as to the workings of some sites. Having difficulty makeing a purchase for sapphire earrings for my wife from Kays website useing my Kay card and credit card. I went back to the store to ask for advice and help to properly place my order. Maria at Westfield mall in Brandon helped me with the matter and completely filled out the information online and had some of the same issues I had but the order was completely taken care of and is on its way. Despite the hassle she went above and beyond my expectation to make sure all was taken care of on my order. I was very pleased with her service. This I why I shop at Kay. Thank you Maria.

ashley siverling

It just gets worse and worse every time I go in there. Weve bought every major piece of jewelry I own here and have spent thousands and thousands of dollars and the way I was literally pushed out the door, twice, was astounding. We went in there with the full intention of purchasing something for myself as a birthday present. We left empty handed and Im sick to my stomach at how horribly we are treated in this store. Your fake smile and smart ass comments are not becoming, maam, and you need some serious help with you customer service skills. The manager is a complete jerk and is smug every time Ive ever tried speaking with him. Im just glad I havent seen him the last couple of times. I just cant deal with it anymore.

Alisha Nathan

Horrible customer service. I visited this store to get my ring inspected and to order my mom a pair of earrings. When I walked in the women behind the counter gave me a look that could kill. She said what do you want? Im like really? I said I need to have my ring inspected. She took my ring and said that I didnt purchase the ring from K. I said maam look up my husbands account this is only place we buy jewelery . She refused saying she knows her inventory. Obviously not. Any who I took my ring and left.This was the worst customer service ever.

tyler lander

DONT BUY FROM KAY! After buying an engagement ring in December, and being told it would be in 2 weeks later, I was finally able to get the ring in April. The new ring has a yellow tint and is no where near worth what I had paid. Looking to return the ring I am told it is past the 90 days I had purchased it. The day the ring arrives makes no difference and I am now stuck with it. If you think this is a one time thing look up the hundreds more horror stories online. Dont buy from kay.

Jonathan Fletcher

I understand that the store has a new manager. Since she has been there Ive noticed a HUGE difference, I have never been happier with buying jewelry. Their staff is knowledgable, friendly, and they helped me find exactly what wanted! I didnt know it, but they showed me that they can even make custom pieces if I wanted something unique. I will definitely be going to this Kay for everything in the future.

A Private User

The employees in this store have no customer service skills AT ALL. They have the worst attitude, and refuse to help you. I have called corporate on this store several times and complained and nothing has changed. Even the manager there is completely clueless and has horrible service. The only reason I have 1 star on this rating is b/c I cant give it a zero.

A Private User

These people are the rudest people Ive ever encountered that have NO BUSINESS in a customer service setting. Even though we have purchased the extended warranty on several items of jewelry (which allow us repairs and sizing for free) I will, from here on out, spend the extra money to take our jewelry to our jeweler (who doesnt treat people like jerks)

Gloria Mendoza

My fiance and I went in about a month ago to look for a bridal ring set and the sales associates, Maria and Sherri, gave me exceptional service! Today theyre having a sale and I got my set at a great discounted price! I plan to buy jewlery from here in the future! This Kay got a new manager about a year ago and staff has changed. Feels welcoming too!

Gwen Bruen

Maria at the Kay Jewlers in Brandon was amazing..she helped my fiancée and I pick out rings..helped with sending out the ring for sizing and engraving..called and kept us updated on the arrival and where in the process the ring was...the customer service we received was amazing...:)

Mima Romeiro

Horrible Customer Service at the Brandon Mall !! Go to the Ellenton outlet mall, their customer service is so far superior its worth the drive!