Old Saybrook Chrysler Dodge Jeep Ram

Category:	Car Dealer
Address:	255 Middlesex Turnpike, Old Saybrook, CT 06475, USA
Phone:	+1 860-388-4445
Site:	oldsaybrookcdj.com
Rating:	3.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 38

Reviews 4

tabogon

I am still a little heated, but I will try to be as unbiased as I can. My wife and I took the day off of work to look at a used Jeep Wrangler. No one but the receptionist was in sight when we got there. To be honest, it was overpriced compared to the other ones we had been looking at for what it was, but since my wife is a sales manager at a dealership we thought we had a good chance at talking with them for a better deal. It was a base model with an automatic, hardtop and a/c. My wife liked it until I pointed out the cosmetic damage to the top of the hardtop that no one thought to mention. The salesman came back with an "out the door price" that was equivalent to the msrp on a brand new base model. I told them my "out the door price" and that I wasnt going any higher. That is when the whole sales team, that was just sitting around bsing, decided to jump in on the conversation. I said I wasnt paying that much for the vehicle and they started lying about how their used vehicles were not marked up, started comparing the used vehicle we were looking at to the brand new ones they had out front, and blindly appraised our trade-in which threw up a red flag for me. That was the point where I started to raise my voice, which I fully admit was wrong for me to have done. I just really hate when someone knowingly lies to my wifes face. We already had a check in hand, just wanted a fair price. I told my wife that we have the day off and we will keep looking, and that we didnt need to waste our time there. I assume it was the sales manager that jumped in the conversation at that time and told me that I was wasting HIS time. Did I mention that no one else was in the store and they were ALL sitting around bsing? I looked at him and said that I dont NEED to buy from this dealership and his response was to tell me, "Just leave then!" So we did. I had no issue with the salesman and wish I could remember his name. He should look for employment at a better dealership. This dealership wants your money, not your business. They dont want to work with you on a fair price because they know someone else will come along and pay their outrageous prices eventually. I guess its off to Facebook to update my friends on the wonderful experience I just had. I am also going to share this with my command, since Subase New London has a lot of young, impressionable people stationed there. Just remember when car shopping there are literally thousands of the exact same vehicle you are shopping for. They need your money, youre not obligated to give it to them.

Eric Martens

Unprofessional... I was looking to trade in my 2012 Ram 3500 as well as a camper. At the beginning it seemed like they were Johnny on the Spot, Ryan contacted me and said they would be happy to work with me to try and work a deal. They asked for pictures and details on the camper which I sent in and they asked me to come in for an appraisal on the truck. Here is where the problems started. Because I work I couldnt get there until 6 pm. Ryan said he would let Mike know I was coming in and they would be ready to do the appraisal. So the wife and I drive an hour and get there just after 6. We go inside and walk around for 5 minutes, crickets....no one around. We then find Mike and another salesman sitting on a couch watching TV. When we tell them what we are there for they have no idea we were coming. Mike then shows us the Durango we were interested in and lets us take a test drive. We get back and he says he cant do an appraisal because the truck value is too high so his manager needs to look at it and that they want to look at the camper. They then agree that they will come out to my house the next day to appraise the truck and camper at the same time so I dont have to tow it in. Im thinking, wow good service. So I get home and spend about an hour setting up the camper, hooking up to power, putting out the slides, etc... The next day, no call, no email, NO SHOW. My wife waited home all day and wasted an entire day. I dont hear from them at a all. So I send them an email a couple days later asking whats up? No response, finally Mike responds and says theyd love to still work with me and to give him a call. So the next day I try calling and am told MIke is on the lot so I leave a voicemail and my number and ask Mike to call me. Couple hours later, no call so I try calling again, not there. So I send another email telling Mike to give me a call and leave my number and I also cc 2 others sales people. No call back, no email, nothing. Yet Im still getting the auto generated emails from Mike that say the standard are you still interested we have heard from you. This dealer is the JV team, if they didnt want to make a deal thats fine but dont waste my time! Go to Valenti Dodge instead, they worked with me on the spot, let me take the Durango all afternoon so we could get a better feel for it and gave me a fair trade on Camper and Truck. They gained a customer and Old Saybrook lost one!

RC Overdose

Bought a pre-owned Corvette from them this spring. Salesman was pleasant but used the usual tactics. "My boss is going to be so mad if I hold this car more than 1 day. Were getting lots of calls on this car." Blah blah blah. Within the first week I noticed the smell of oil when I came to a stop. After some basic checks I found they over filled the motor oil by a full quart. If only there was a stick that could dip into the oil to check the level so this wouldnt happen. Fixed that myself. This weekend I went to take something out of the glove box. The owners manual was chewed up (and covered in mouse urine) and there was lots of other evidence they left behind too. How can you put the paperwork in the glove box and NOT notice that? The stow away boxes in the trunk had the inner lining chewed up, as was the privacy cover that was stored in there. Now I know why the car smelled perfumed when I took delivery. Ill add them to the list of dealers to avoid along with Bertera Chevy in Palmer MA.

Roger Weissinger

Relaxing experience. After being at numerous dealerships looking at many different cars this was my last stop. There was no pressure from my sales associate Paul. I told him what I was looking for and what I could afford and he was able to deliver on both. The other dealers either hounded me or made me feel like they were doing me a favor. Friendly, attentive staff. I would highly recommend this dealer. Got more car than I expected for the price that I felt comfortable spending. The Dart is sharp looking and fun to drive. Thank you!