Fortuna Auto Sales

Category:	Car Dealer
Address:	1650 Bay St, Springfield, MA 01109, USA
Phone:	+1 413-782-0033
Site:	fortunaauto.com
Rating:	4.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 30

Reviews 11

David M

I cant express the anger, shock and dismay I have from this experience. My car died 3 weeks ago. Not having the best credit, I figured Fortuna would be a better option than a real dealership. So I filled out an online application for a car at this dump. They immediately called back which made me think they were the real deal. They arent. The cars have multiple issues that just wont get fixed. Including safety issues. The office was well over 90 degrees and noises from the shop will overpower your conversations. They will lead you on and promise you the car is ready, only to tell you it isnt when you arrive. They ordered the incorrect steering wheel THREE TIMES. That is not an exaggeration. 3 times. They didnt know whether GAP insurance was included. They didnt know what the warranty covered. Once your loan is approved (at a skyrocketed rate Ive never seen in my life...gouging really), theyll increase the down payment more than once. We ended up paying 50% more than agreed down. They will begin ignoring your phone calls if you have concerns. We called from a different phone # and they answered immediately. Three weeks passed of pure BS and indifference, paying for a cab each day while they played their little game. We ended up canceling the sale and getting our check back, but it wasnt easy. Disgusting.

Paul nganga

I have 5 cars from Fortuna Auto sales . I have referred about 10 friends who have bought cars here also. The service is great and the owner and the workers are very respectful and have given me great service. The price is unbeatable and it is very clean. They do a thorough job detailing the car. My previous car a Honda 2007 i drove it for 5 years without any problems, he bought it back with 170,000 mile for $3200...Great trade in deal. Now i got an Acura TL 2012. The car runs great. I cannot go anywhere else for great car deals. Am shopping for a newer model Acura MDX and am waiting to get one from him. This is the best place to get car from. There are not too many places where you get a great deal without pressure. Its a family business that knows how to treat a customer right. Its the best place to buy a car, try it youll love it. !!!!

Anish Abraham

I recently bought a Minivan (Honda Odyssey) from Fortuna Auto Sales and my experience with Jose and his wife was awesome. They were very friendly and helped me through all the process very thoroughly. I would highly recommend Fortuna Auto Sales to all of my friends! Much better than any dealership! Before approaching Fortuna i had visited many dealers in and around, NY, NJ and CT. Most of the Honda dealers advertised a price, which had a hidden priced(~$3000) and only could be found out once you are almost about to close your deal. At that point people tend to pay that as they want to close the deal as soon as possible. Fortuna Auto sales was never like that. They sticked to the price that they advertised. The price also is very reasonable and i would highly recommend them to everyone. I am a east Indian. Thanks Abe

jagannathan govindarajan

I bought a 2011 Nissan Rogue S AWD SUV from Fortuna Auto. I was spurred to go there by the feedback from close friends who recommended him for his customer centricity and great prices. Jose, the proprietor, gets 20-30 cars at a time and turns over his inventory with attention to detail. At his own cost he gets a 50 point inspection done with the respective OEMs service center. My friend found out in the 50 pt inspection that his Honda Civic chosen by him had an accident even though it didnt turn up on Carfax. Jose offered to get a different car for him. He put 4 new tyres for my Rogue based on Nissans 50 point report. Overall, a very confidence-inspiring experience. And I havent even told you the price he offered me :)

Yes this place does have slightly better prices than other dealers. Unfortunately the customer service their is pitiful. They ignore you fail to give you the warranty they offer as well. I get they are trying to make money but if someone just anyone goes into a place and says hey something is wrong with my car someone is expected to check it out but they failed to do that. I went in after the owners wife told me its ok to come to speak to a mechanic another lady was there and told me I couldnt that I would have had to come back another time cause they had cars to get out. I can keep on and on but bottom line I wouldnt recommend this place.

Cisqo Diaz

I bought several cars at Fortuna. I went to a few dealers. At those other dealers they were more interesting in making sales rather than getting me a vehicle to suits my family. At Fortuna it was a great experience. Not only you get great service but also a very affordable price. They even aoffer standard warranty on the vehicle of your choice. I would recommend any one to go there. Based on my prior experience with other dealers, Fortuna is definitely the place to go. I have several friends and even family members who also purchase vehicles from there and they also had great service, experience and great deals.

Kat brock

I purchased a Nissan Altima 6 months ago,and the car was in excellent condition, no issues at all. Customer service was excellent, very nice people, and I got a great deal on my car. I had my keys in hand and the car in my possession the next day, I couldve taken it the same day, but they noticed a recall on the car, and brought it to the Nissan Dealer to fix the issue. I recommend them to everyone that is in the market for a new car,and I will purchase from them again in the future because of the great service I received.

phyllis wangi

This is a great family business that treat you well. I am very comfortable dealing with this place. I feel like a i am treated with respect even if i am a girl. everything is explained well and delivered as agreed. I feel that everyone is straight forward. I feel like even if i have a question about the car, i get the truth from them. The car deals are great and they last for a long time. I have bought all my cars here and will continue to shopping cars at Fortuna Auto sales. Its the best in western Mass.

Ingrid Castillo

Fortuna auto sales, es el mejor dealership in Springfield Ma. Sus atenciones son unicas, yo no tube qué hacer absolutamente nada, y lo mejor de todo fue qué me llevaron el vehiculo a la puerta de mi casa!!! Sé Los recomiendo!!

Danny Marte

The best dealer in town!!!!! definetly best price around.My family recommended this place for i was a little skeptical but it was definetly the best price out hear. everywhere else the car i bought was about 2 to 5 thousand dollars more. Great customer service the owner and his wife had excellent attitude throughout the whole process. This is definetly a place to check out. They sell cars cheap and give great warranty. I cant complain.

Yerenilda Frias

Im his customer for the last 8 years, and never had a problem. I went to different dealers but any of them threat me like Fortuna outo sale. Thats my best experience buying cars, this year i have my last car and i recommend him to my family and they feel really happy with his service.. so i recommend him to anybody.. so feel free to pass by and get your best experience.