|278 Hanson Ranch Rd, Vail, CO 81657, USA
I got boots here about 10 years ago. Every year, Ive gone back with pain all over my feet and problems with sliding in my boots. They sold me a custom orthotic footbed, and kept putting bits of foam and other crap on them. Nothing helped. I finally went to another shop last year to get a second opinion. They told me the boots were 1-2 sizes too big. I went back to Surefoot this year and told them I was still having problems, that I thought the boots were too big, and that I wanted them fixed (since they guarantee their fit). 3 days in a row I went in, they made the boots worse each time, and acted like it really wasnt their problem. The third day, I flat out said these boots are too big. The guy said that "based on my measurements, these were the perfect size boots." He never tried measuring my feet to check or made any attempt to try to work with me to fix the problem. Do not get your boots here. The owner may know what he is doing, but their workers are often rude and are poorly trained (they get a lot of turnover from year to year). They fit me in boots 2 sizes too big, and their solution, instead of replacing them, was to shove a bunch of foam in the boots and put a ridiculously thick (poorly made) orthotic in. The guys at another ski shop were laughing hysterically when they saw the things. There are so many better places to get your boots (like Christys for example). Youll get much better service and they will actually work with you to fix any issues you have. Please dont go to Surefoot.
Before visiting Surefoot in Vail I had bought before fitted Surefoot boots this is why I decided to visit the shop in Vail but this time the experience was totally different. 1) The young man who sold me the boots had an attitude and so the manager Charlie 2) I had to come back three times to have my ski boot fitted and still the issue was not addressed professionally 3) When I told them that I could not spend my holidays in pain and that I wanted a refund they told me that I had to come back another time to fit my boots but not during lunchtime because they go skiing and they want to have fun. There is nothing wrong to have fun but customer service and professional attitude comes first
I came to Vail in the beginning of June on vacation, much to my chagrin, sure foot was closed. Fortunately, they left an email address, and within a day I got a phone call from the Beaver Creek manager, Spencer, who graciously agreed to come down to open up just for me. I had a great experience and I cannot wait to hit the slopes this winter! Thank you Spencer for the excellent customer service.
Eric totally helped me out & got me into a boot specifically designed for my high arch/instep ...combine that with the surefoot insert & I couldnt be happier ... Thank you thank you thank you (finally i can ski without pain) Ill be donating my old boots to terrorist interrogators
Surefoot corporate needs to look at their Vail store. Are they understaffed? Poor management? My experience in the NYC and Park City stores has been completely different. If this is all I knew of Surefoot I would never come back.
First new boots in a number of years. Excellent, knowledgeable staff. Have already recommended Surefoot experience to several others.
Very PRO. Overpriced.