PetSmart

Reviews 4

MA

Matt Romero

I QUIT!!! PUBLIC ANOUNCEMENT! Petsmart could care less about your pets boarding in Glendale CO, and most likely from what Ive learned, at any location nationwide! They will happily take your money but dont staff the employees and resources to provide the even the very basic care for your pets needs. I just cant work here anymore! Please stay far from this place if you love your pet! Trust me, In this place Ive seen the most cruelty to animals I have ever had to endure at any facility. So sad. They purposely under staff it to the point that a dog could be stuck in their kennel their entire stay rolling in their own feces and urine that will not get cleaned up until it the night before your loved one checks out! Hands down, the worst kennel I have ever worked at in my whole life career working with dogs! Trust me your dog is better off under a bridge with nothing then to be boarding in this place. Im not joking. Unbelievable! The leader of the Pet Care industry mind you! If you see from my past adventures that I have nothing but great things to say about all of the previous pet facilities Ive worked at ...you could verify it Yelp Facebook Google ect... All my concerns and cares for these dogs were blown off and swept under the rug and down played. I asked team leaders and management why dont they staff enough help or someone dedicated to caring for these animañs better and they told me that its retail and they have to make so much money blah blah blah.... but I checked this out and I Googled Petsmart and they made TWO BILLION dollars in 2015! Which was last year! I could go on and on about all the disgusting details I witnessed in just my short time being there trying to change things and make it a better place to for the animals sake until I just exploded and on all of them! There is no dedicated person to clean up after the dogs feces , urine, and dog food are scattered throughout the whole place with no staff to clean it. They just put their initials on all kinds of stuff they didnt do for your pet. If you try to take initiative and clean the nastiness you are at immediately stopped and told that you are to be focusing on other things that are not even related to caring for your pets and more about making them money for their company for instance, cleaning the front lobby and only the windows that the customers can see in. I really thought this place would have been different. After working at this place hurt me so bad that I probably wont work for another pet facility with animals for quite sometime. If you noticed this time around I didnt even take any pictures of anything about this job like I did in my previous jobs because it probably would have broke my camera like it broke my heart.

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ST

Stephannie Rodriguez Cardenas

I spent three days waiting to get a bath for my dog. When I arrived, the shop was packed. There were multiple customers walking in an out which made my dog nervous. The man at the register did not seem to understand how things worked, either. He had to call a supervisor up to ask if it was alright to give my dog a bath, although I had been here before and already had my paperwork ready for this situation. After I had sent my dog into the salon and finished the medical and liability paperwork, I left the store and was about to get into my car when my phone rang. Apparently my dog was with their vet. Jessie (or perhaps Jodie) then hung up on me when I attempted to ask where said veterinarian was. I had to go to the still crowded grooming area and ask another person where I could find my apparently very sick dog. A different girl pointed across the store so I ran over there where I found Jessie and her partner Megan (who was actually very nice) who explained that my dog had a small seizure where she fell down. I was not allowed to see my dog for several minutes, though I asked multiple times to see her as Jessie explained that my dog had suddenly gone dead weight on the lead. It sounded as if she had simply slipped in something and fallen. Finally the vet brought her out... and she looked fine. She was not drooling, she was not falling all over herself or tense as she should be with a seizure after the muscles have gone tense. She did not even seem confused or dazed. She did not whine. The veterinarian said they could do a blood panel or I could go to my family vet. I took her in for an emergency blood panel to check her medication levels. She was fine. My dog had not had a seizure. The grooming salon simply did not want to complete their end of the bargain upon finding out that my dog was MEDICATED, but still ill. They were overbooked and likely understaffed. I will NEVER go to this Petsmart again.

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PH

Philip Clancy

I had used this facility in the past for Petsmart Grooming. When I arrived today, the clerk refused to take the dog with his current 3-year rabies tag. She said people "swap tags" and that she would need my paperwork or simply to call the vets. They guy in front of me had the same problem...guess what? Neither of our vets were available. He just left. I asked why in the world didnt they TELL me and I could have brought the dogs paperwork (I suppose theyd say it could be forged, too.). She then proceeded to repeatedly call the vet, always getting an answering device. I told her to leave a message. She left it, asking for a call back without identifying me or the dogs name so that they could look it up in advance. When I questioned the intelligence of that kind of "here, lets make this really easy for me and hard for anyone else" attitude, a groomer jumped in and accused me of being rude to her. As he explained it, they cant always remember to tell us to bring paperwork. And clearly, they cant always tell the veterinarian what dog and owner theyre talking about when they request a call back. Theres a pattern here. A roomful of generation Y genius dog groomers that cannot communicate effectively with their clientele or their veterinarians. No wonder theyre afraid of fraud...a border collie could outwit the entire staff. Go someplace else.

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JO

Joe Sartain

Adoption policy at this Petsmart is very vague and obscure. Found out that if you put an application in on a kitten and marked a box "undecided" for declawing. Apparently this automatically disqualifies you for adoption FOR LIFE. Let me say this again, FOR LIFE. Staff at the store did not explain any of the answers on the application and did not offer to educate us on the benefits of not declawing a cat. Also, the adoption manager explained that this is Petsmart policy not the shelter. (for being disqualified for marking undecided). One other thing, you have to call Petsmart for an answer on your application. They will not call to tell you that you have been banned from making adoptions for life. They will only call to tell you that someone else was approved for the adoption and do not give a reason for the rejection of your application. The person that called told us that someone else had applied for the animal first and that this was the reason for rejection. This was untrue. After making a phone call to the adoption manager did I learn the rest. Basically, Petsmart has banned us from making adoptions. So, I will be banning Petsmart from receiving our business. Hope this helps with your future adoptions at Petsmart. Dont mark "undecided" or "no" for declawing.

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