Ace Hardware Bon

Category:	Hardware Store
Address:	2300 N Wahsatch Ave, Colorado Springs, CO 80907, USA
Phone:	+1 719-577-0051
Site:	acecoloradosprings.com
Rating:	3.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–7PM 9AM–6PM

Location

Photos 100

Reviews 11

Perry DeWalt

I was an employee of this Ace hardware in the Bon Shopping center on Wahsatch for several months up until this evening. I have been a star employee and have never been written up or late. My ex-manager has a medical condition where it is apparently ok for her to scream and curse at me over minor issues in front of other employees and customers. You may have seen it if youve been in. I have held my tongue about it for several months because I have a two month old baby at home to support. This last week I was told to shut up and called vulgar names by my manager and I decided its time to speak up. I talked to the store owners about the issues (Scott and Derrick Barnes) and Derricks response was to "find a new job or deal with it". Today I got fired for "too many write ups" even though I have literally NEVER been written up, or even late. Any person who has been in this store, has probably been helped by me and knows I am an intelligent hard working young adult. I believe our community needs to know what that business really cares about. How am I going to support my family? Jobs are not a dime a dozen... Derrick and Scott Barnes dont care about their employees or their customers. They care about money and thats it. This Ace hardware doesnt care about its customers or employees, do you think they care about you? DO NOT SUPPORT THIS STORE

Ddvcos Cos

Ive have spent thousands at this store over the past 20 years and have always gotten along with the staff, they are dog friendly. However, upon a recent visit the manager beligerently started accusing me of being an accomplice to someone who was stealing from the store. Apparently, i was the getaway driver who flipped her off as we sped away. At first, i thought she was joking, having no tact, and speaking loudly so that everyone was aware of what a bad person i am. Then she said she had video proof of the incident (which she said had happened 2 mos. Prior, im in the store at least once a week). I said, great, we can clear my name. Then she went off on a rant saying that she didnt need to show me. She was already convinced that i was a thief, and has convinced other employees in the store as well. I have since been banned from returning. Seriously? Besides retaining legal counsel and pursuing the store for slander and defamation of character, i think a written apology from the store manager would suffice, along with her resignation. You dont falsely accuse people, lady. Ever.

Iwao Greene

If you want to meet the most RUDEST LADY go there. I have been shopping at this store for several years, today I had to find a 3 bolt when I got there older gentlemen help me find the bolt (I did take my old one with me to show the size) unfortunately when I got home it was the wrong size, so when I got back to ace I asked the lady at the front door (one that sit there and do nothing) to exchanging for the correct size. she basically told me to go back and get what i needed. Now I was not upset that I was given the wrong size item but customer service by this lady was just rude, she did not want to hear anything I had to say but to argue that I had the wrong size and it was dirty, yes I did have little oil on it and try to clean it but you could still see the oil. Go home and clean it or buy a new one even do I was given the wrong item. She has no customer service skill and rather lose a customer over 70c item. I strongly recommend NOT TO SHOP AT THIS STORE. Everyone else is helpful but Chris she must be ace hardware Nazi.

John Colorado

I have been here almost daily since moving to the old North End. Several of the staff already know me. I would have rated ace very highly until now. I was in the middle of a project and needed one more item. I arrived at Ace at 7:56. I know they close at 8 and people need to go home. But I needed one item to complete my project. I know where it is and would have been to the register before 8 pm. The woman at the door stood with her arms crossed shaking her head NO. I went to Lowes. Arrived at lowes at 8:03. I guess its not that far to lowes. I think ACE may have lost a new customer. I understand people work hard and need to go home. I understand that. I do too. But instead of feeling Welcome and having an opportunity to embrace business, I feel alienated. Maya Angelou said people remember how you made them feel. ACE. I feel slighted and unappreciated.

Kirsten Last

I used to be a steady customer of Ace Hardware at the Bon, however after what I witnessed last night I will not be returning. The security guard employed by this Ace Hardware had apprehended a shoplifter, had the guy in handcuffs, when the guy tried to run the guard violently threw the guy into another shop window, no longer in front of Ace, once on the ground, still handcuffed and dazed from the impact, the guard pepper sprayed the guy who was HANDCUFFED, ON THE GROUND, PEPPER SPRAYED, so the guard felt the need to begin KICKING the guy in the back, head, side, wherever he could land a blow. Sure, shoplifting is a crime. The guy deserved to go to JAIL not the HOSPITAL. This was truly over kill for a misdemeanor offense. I will not give my business to a store that condones this kind of action.

Bucky Badger

Your experience at this store depends upon who helps you. I have shopped there for many years. I live two blocks away. Some folks are very helpful and others.... well not so much. As many have noted, if you get the grumpy , inattentive, rude woman at the front....well then you just bear it. Lots of other good folks though.

Stewart McClellan

best little hardware store ever. poke around, ask questions, buy a weird old time or discontinued soda. this is a fun place to shop. i only go to big stores if i have to. if you enjoy hardware, shop here. super nice people who are interested in your project and know what they are talking about.

Forrest Benson

I have always enjoyed shopping at ACE Hardware; however, this particular ACE location has continually ruined my ACE experience by their lack of customer service and knowledge. Sadly, I will be making the journey across town to other hardware stores.

Grant T B

PERRY is my go-to guy here. He always goes out of his way to help me with whatever I need. Everyone else who works there consistently does this as well, but I happen to have been helped the most by Perry lately.

Melissa Bent

Ive been here quite a few times for a variety of projects. They have always been quick to help, greeted me at the door, and interested in what I was making. Great store. Ill continue coming here.

sean thompson

like most ace stores is small and cluttered with impulse items everywhere, usually have what I need but can be hard to find in the clutter