Perl-Mack Ace Hardware

Category:	Hardware Store
Address:	7041 N Pecos St, Denver, CO 80221, USA
Phone:	+1 303-429-2944
Site:	acehardware.com
Rating:	2.6
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8AM–5PM

Location

Photos 11

Reviews 19

A Private User

I love ace hardware stores, it has alot of great selection and there is always one nearby in the neighborhood. Too bad I have to drive almost 7 miles to get to an Ace Hardware store. The store on 7041 Pecos st has alot of good variety and the employees there are wonderful, only one bad thing :the OWNER I was shopping with my 2 year old and he came upon some grinding wheels and were switching them around the displays. I was really in a phone call with a customer when out of nowhere the owner of the store starts screaming at my two year old to stop doing what he was doing literally I know it wasnt a nice thing for my son to be doing that and if I wasnt so into a call with one of my customers I would have told him to stop. I believe if he was really professional he would have came to speak to me in a nice educational mannerly way and not yelling and scaring at my two year old. Really dissapointed. We own a Landscaping/Concrete business and we have been at that store for so many years and everything was wonderful until I came upon the owner of the store. I have a business and customer service is our number one priority and keeping customers happy ... (I actually wonder if that guy even has any children of his own ? I guess not)

Joe Muldoon

I just left there, my first time at this Ace Hardware. Usually I love Ace stores and have had very good experiences. Not the case here. They keep most of there fastening hardware behind the counter where customers cant get to it. I was looking for a very specific part and I was waited on by a young man in his teens to early 20s. He just couldnt help me at all and had no idea what he was looking for. I asked for somebody else to assist me and was told basically, "No". I asked if I could just have 30 seconds inside this ridiculous secured area to locate my part and was again told no. I left without my item that Im sure they had. I will never return. Very rude customer service!

Lynn Clinton

I have been going to this family run business for 32 years. They have come to my aid on so many occasions with their excellent advice which more than justifies spending a bit more. In the long run, I save money because repairs get done correctly on the first go around. They have also provided some innovative things to try like using a windshield repair kit to fill in a crack on my kitchen counter in lieu of an expensive repair. It worked great. They always carry that one item that no one else does. They are always patient and kind no matter how bizarre my explanation of the problem is. Thank you so much for so many wonderful years of service.

A Private User

Though the people are helpful, the owner is dangerous for customers. From personal experience he can accuse you of stealing from the store for no reason. He will confiscate items you brought in for exchange and after coming back with a receipt proving your purchase he will not apologize for accusing you of stealing. I have been in business for 30 years and I NEVER saw this happen to me or anyone else. This guy deserves to go out of business and it is too bad as the store is very hany for the area it is serving

XJ Colorado

If I could give it zero stars I would. Every time Ive gone into this place theyre short and unhelpful. Just today I went in to purchase an item and was paying split tenders. My card wasnt able to be read by the machine and in order to enter it manually a manager password was required. Instead of making ANY effort to get the password they refused the sale. Never would I think that a business would so easily turn down a customers money. VERY disappointed

Linda Baik

I wish I could give this establishment zero stars. I just received bad customer service at the Ace Hardware store in Denver CO (off of Pecos St) and the manager (Nathan)treated me disrespectfully and wasnt upfront about their return policy. Im unhappy with my experience and shocked to see how any business can treat their customers this way. Its unfortunate that this experience will prevent me from going to any Ace Hardware in the future.

T Schu

I have shopped at this store for 20+ years now, and would rather drive a little farther, and pay a little more to go here than to go to the "big" stores. I have never made a visit here without being greeted immediately and given necessary assistance. On many occasions, I have received extra tips from employees that Im sure have saved me much more than the "little extra" I spent by shopping here rather than somewhere else.

Lawrence Brewster IV

All the help you may or may not want, while priced for convenience... I have been here a hundred times and will be here a hundred more. Not the selection or competitive price of the "other big box stores," but they get you in and out in 2 1/4 minutes with what you need. Best part is, Im out the house door, in and out before my wife is off the phone with her family, and back home finishing the next project!

Terri Tupps

The front door is very unfriendly "NO BIKES!" "NO BACKPACKS!" "NO PUBLIC RESTROOMS!" Then I asked the cashier about getting a fishing license. She didnt know what I was talking about. She asked another person who said "NO!" The website says they sell licenses but they obviously dont! I dont recommend this store and I will never return here.

John Svetcharnik

I have made the mistake of coming to this store a couple of times. They keep all the metric bolts behind the counter unlike every other ace hardware store out there. Took a employee 10 minutes to tell me that they were out of a M12x1.5 30 which is a incredibly common bolt. Drive the extra five minutes to go to a different Ace Hardware.

Geoff Warner

Staff treated me like I was a shoplifter - wouldnt stop following me or bothering me when I told them I was just looking. Felt very uncomfortable and ended my shopping early and left the store.

Garrett Sage

Nuts and bolts are behind the counter. Dont waste your time at this Ace. The one on Sheridan with a post office is way better

Laura Martines

Really you close at 6pm. On Saturday. You want us to come your store. Not goto big department stores like homedepo.

Steven G

Great store and friendly staff. Great place to go for screen repairs and for when I need a rug doctor rental.

Brook Davis

Employees didnt hesitate to ask if I need help finding things. Cashier was very friendly as well.

Jeremiah Woodhull

Great customer service, kinda has that small town charm too it. Ill will be back!

steven brannon

Great customer service and had exactly what i want at a good price