Sprint Store
| Category: | Cell Phone Store |
| Address: | 15735 E Arapahoe Rd, Centennial, CO 80016, USA |
| Phone: | +1 303-627-2598 |
| Site: | storelocator.sprint.com |
| Rating: | 3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 5
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Hashim T C
So, I was a Nextel customer in 2001 and converted over to Spring right after the merger. The cell service has gone through some ups and downs. In 2014 I was having issues with Sprint and was about to cancel my service. I went into the sprint store to inquire if they had a buyback program. The lines were long (and have only gotten longer since then), so one of the Techs, Jason L. struck up conversation with me. He explained that sprint was doing an upgrade and the issue should clear up soon. This was the best and MOST logical explanation I received from Sprint about why my calls were dropping. Two weeks later I went back to the store because my phone was malfunctioning. Jason L. helped me with my issue. He discovered that it was something that he could not fix and was going to order a replacement phone. While in the process of placing the order for the replacement henoticed that I was eligible for anup grade. So, he told me about the new phones at that time and their features, and I decided to do the upgrade. This guy saved a customer on one visit and upsold the same customer on another visit. WOW and I am not an easy win. Ok so fast forward to 2016 Jason haave helped me with 80% on my tech issues and I have never left upset or disappointed in the service that he or the rest of the tech team at this store has provided. The only issue I have had with this store is the long ass line when it comes to making a purchase. Who has that much damn time to waste? Also, let me be clear, the sales reps ARE WORKING expeditiously! They are just understaffed. Its one of two things either the DM is hard to work for or the DM is cheap ( I am reminded how cold it was in the store one day, and the staff stated that they could not turn up the heat. I told all the customers that the Metro PCS stores had heat, short to no lines, and cheaper prices, we should all go there). Anyway, I close with the accolades of Jason L. and the rest of the tech team for their superior service and NEVER being rude or frustrated by a customer, and to the sales team for busting their asses working and still making time to have fun with the customers. Look, they need to be rewarded …compensated.
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Josh Bayne
I sincerely wish there was a "0" star option. I have had nothing but a bad experience with Sprint and this store specifically. Not a single person there, including the Asst Manager, or the new Store Manager is willing to take the initiative to help me out. Their answer is "Sorry, we cant help you, you need to talk to (__fill in the blank___). " Even when the notes in the account specifically say the store is the one to fix my issue considering they are the one who erroneously charged me $303 in the first place. The Store Manager in training has even admitted to me there is a disconnect between the stores and the customer service team, yet unwilling to take any action to help me get my money back. Signal is spotty at best, and even in 2017, a time when we are seeing technological advancements our parents only dreamed about, Sprint doesnt have the capability to let you talk and surf at the same time, unless you on a wifi connection. I regret every day moving to Sprint. It has been nothing but trouble. We dont go to Walmart for the service, we go for the prices. Sprint has decided to go the same route. I get a great price, but the service is terrible. Sprint is the Wal-Mart of the cellular world.
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Marci Chase
If I could give this store less than ZERO I would! Careful ladies....if you are over 35, you get ignored. Got to be one of the cutie pies from the gym next door to get assistance. They dont acknowledge you when you are waiting for service, just let you stand there like an idiot. If you call and they are "busy" you are put on hold for 25 minutes, then you have to call back only to get no answers anyway!!! Sprint, you should use this location in training videos of POOR CUSTOMER SERVICE! Atrocious is the nicest adjective I can use to describe this operation. Update: So I know this comes as a BIG SURPRISE BUT the store manager NEVER returned my call. Turns out the replacement phone that was supposed to be ordered for me on 3/24/16, didnt get entered into the system until Tuesday, 3/29/16 (after I left a message at the store and the manager got back from lunch). How do I know this? Calling Sprint customer service, filing an escalation against the store, and working with the management team in technical support who found this out. What a joke! Guess there wont be any CYA today gentlemen! Moral to the story...customers matter, they pay the bills!!!
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Battsetseg Jadambaa
The only reason, Im giving this store one start is because when we came back, the person who had helped us was nice. We were referred to the store from another store for technical support. When we arrived and explained our situation, the sales girl was extremely rude, informed us that the store is not associated with the initial store that had referred us and she does not understand why we were referred. Customers buy insurance on their phones because they want to make sure that in case of emergency or if the phone breaks, there is a way to have your phone fixed or replaced for reasonable price. One of our phones had problems with connecting to Wi-Fi; and we just wanted that to be fixed. The entire time we were at the store, she did not look up; just told us to leave our phone with her and come back. We felt like beggars. We are paying customers with Sprint service and added insurance; and lot more service than we really need but we pay every month. And to be treated with such disgust because we were not there to buy anything from them but needing help. I guess, we were not the right customers for her liking to treat us nicer.
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Lauren Pettine
Came with with my Galaxy SII turning off randomly and the battery life totally shot. They were able to fix it in about two hours, during which they kept me updated every step of the way. They gave me a new battery, charged it for me, disposed of the old one, updated my phone and factory reset it, ensuring I wouldnt have to come in and out. The phone is working great - still at 90% battery after a couple hours of use. Not only that, but while I was there, multiple employees came up to make sure I was being helped, and talked to me about both Samsung and Apple products that I was looking over. They also told me that if the phone was in fact broken, they could either replace it, or break my contract early and set me up with a new phone and contract on my own. All in all, very knowledgeable, very nice people, and they were awesome to work with. Best part? Since this was a known problem for this phone, they didnt charge me. They could have easily looked at the crack on the screen and said it was my fault, but they were honest and took care of it. I will be going to this Sprint store for a long time.