Batteries Plus Bulbs

Category:	Car Battery Store
Address:	8202 S University Blvd, Centennial, CO 80122, USA
Phone:	+1 303-515-7433
Site:	batteriesplus.com
Rating:	3.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–7PM

Location

Photos 9

Reviews 9

Trevor Feist

I called on 6/30 and spoke with a sales associate regarding a purchase of 2 6v golf cart batteries for my camper. I explained that I wanted to purchase online to take advantage of the 10% discount. The sales associate confirmed he had the batteries in stock. I mentioned that I only had 1 battery to trade in he said, no problem. He also stated that there was an additional $10 off mail in rebate, but I had to purchase by 6/30 to take advantage. I did just that, and made mention that I spoke with him and would be in after the 4th of July holiday weekend to pick up the batteries...fast forward to today. I went to pick up the batteries and spoke with the manage Craig. He asked if I had 2 cores to trade in I said, no I had one and the sales associate I spoke with said it wouldnt be a problem. He insisted that it would be a problem and that I would have to pay an additional $12. I took issue with this, stating that the sale associate stated no I wouldnt have to pay that. I asked to confirm that there was mail in rebate paper work for an additional $10 per battery. The manager looked and could not find any rebate offer. I asked what could be done...nothing. Craig wasnt helpful, and refused to honor any of the promises made by the other associate. I asked if he knew him and he said yes, and there was nothing he could do. At this time the other sales associate offered that the core charge was wrong, it wasnt $12 it was actually $16. NICE...now Im being asked to pay an additional $36 dollars. I asked for a refund and left. Craig isnt cut out to be a manager and his sales associate was more than excited to offer up less than helpful information and support the managers bad attitude and terrible customer service. Here is where is gets better...I called the South West Plaza location and explained what had just happened. I asked, is this a Batteries Plus thing or just a bad manager. The guys I spoke with at the South West Plaza store were awesome! They said that they would not only match what I had been told, but would beat it if possible. He asked me to hold while he confirmed that he had the batteries in stock, came back on the line and said yes we will be happy to make it right. Avoid the Centennial location, make the drive out to South West Plaza. The new manager at that location is awesome. I walked out of the store paying what I had been promised by the previous sales associate, I did not have to pay the additional core fee, he honored the rebate in a straight discount...in addition I left with a handful of LED bulbs at an amazing price. I like Batteries Plus, but the Centennial location lost a $300+ dollar sale as a result of terrible customer service and an overall bad attitude.

Byron Keith Robinson

Had the best customer service experience this morning! My remote key battery to my car was low, so I took it in to get it looked at. I talked to Jerry at the front desk. He took the key apart, and checked the life of the battery. He stated that it was almost dead. Jerry also noticed that the metal holding piece for the battery was loose, and aptly fixed it. After replacing the battery with one that I already had, Jerry gave me my key back, and told me to have a nice day. I was adamant about paying for his service. However, Jerry refused, and just asked if I would pay it forward. How wonderful and pleasant it was to have a business and its team be about customer satisfaction versus the bottom line of the mighty dollar!

A Private User

I recently took two of my watches to a Batteries Plus location to get the batteries replaced, however, in the process both of my watches were damaged and they sent one of the watches up to get it fixed. It has been two weeks since they initiated the repair claim and I havent heard anything back from the store, when I called the store an employee told me "Uhh, I dont know when the watch will be fixed, probably soon though." The other watch was messed up since now the rear plate doesnt stay on the watch and I am unable to wear it. It is two weeks and counting for my watch to be repaired.

Charlie Dunham

The line was almost out the door yet the apparently only employee on duty kept answering the phone instead of taking care of the customers in the store. After waiting for 20 minutes in the long line, another employee appears from the back room as if by magic. He should have been out front checking people out, not doing whatever he was doing in the back room. Also, the manager should train his employees to never pickup the phone when you are helping physical people in the store. Mark of poor customer service training. Unbelievable.

A Private User

the service was preatty good. I was haveing them build me a SUB C battery for one of my airsoft guns The battery was finished in 3 hours, but when i got home and pluged it in to the charger it physicly cought FIRE!!! I dont know how but some how the battery made from metal and coted in plastic was lit on fire. Now it may have been somthing i did, but ive been doing airsoft for a while and it doesnt exactly take a really smart person to plug a battery into a charger. Other then that every other time has been farly good

Larry Tate

I was very happy with the service, the product knowledge of the staff and the selection available to me. In searching for a new motorcycle battery for my Kawasaki Concourse sport touring bike I was surprised to find that only the over priced dealers had any selection stocked. Non of the auto parts stores carried anything. I was pleasently surprised to find multiple selections available and in stock here. Very satisfied!

A Private User

I took a battery pack for an expersive commercial computer system to this store. I was told they could build be another one in two hours. I was never called, so I returned three hours later to find they had not even started, due to the computer system being down. I asked them why they did not call me to let me know about the delay and they got rude with me. It is clear, no one in this store cares about the customer.

Susan Hardin

EXCELLENT customer service! Went in for a 392 battery, and also picked up some 60 watt LED dilemma light bulbs. Tom G. helped me. Not only did he open a box and put the bulb in their display to show me how low it went, he told me they were on special AND had a rebate. He also gave me a 10% coupon off my next in-store purchase. He carried the box out to my car and had the best smile ever. Highly recommend!

Dan Nicholson

Had a minor issue with my Samsung S5, your customer service man Jerry resolved my issue in about 2 minutes. While I was waiting I observed Jerry helping out other clients who had more complicated issues, his knowledge and cheerful attitude stunned me, you do not see retail associates today that have this level of commitment and knowledge about their work. Whatever you are paying Jerry, double it.