T-Mobile

Reviews 6

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Trenton Rask-Knox

I went into this store and explained that my LG V10 was replaced three times through warranty. I explained that corporate T-Mobile could not do anything, but continue to replace the LG V10 with another LG V10. Because of this fact, the corporate customer service rep credited my account for a external battery charger. What was I going to do with that? It wasnt cash to buy the charger, so I had to send the device into LG. I am still waiting to hear from LG. That being said the sale rep JOJO did not do anything to help the situation either. In fact all things considered she screwed up royally. In order to get a phone because they discontinued the phone loaning program, I had to upgrade another line on my family plan. This is where it all went to hell. I should also note that I brought in my iPad Air that was bought in 2013 and they didnt put Jump on the device when I bought it. The screen is cracked and the headphone jack keeps starting Siri. I was literally out of luck with no insurance on the iPad Air, so nothing can be done. Additionally, they want to charge $150 in warranty deductible if it had Jump. You could by a like new iPad Air for the same price. Since I need the iPad for work, she wanted to up-sale me to an iPad Pro. What was I supposed to do she said that if you buy an iPhone you can get half of the iPad Pro. Since I was out a phone and a tablet it sounded like the most logical decision. No not at all, here is what wrong. 1. She forgot to print off the financing paperwork for the iPhone, so they had to return the iPhone. Then charge me again, both purchase went through. 2. The 1st purchase was never returned to my card. 3. The rebate for the iPad takes 80 days to process. I called T-Mobile corporate today and I spoke with a corporate customer service rep that was incredibly inconsiderate. She also sound incredibly pretentious considering, Im dealing with the situation and she is on the other end of the phone. Now I realize these are first world problems, however the woman had the audacity to say she broke her iPhone and she took it into Apple and she got a new phone. What? Are you kidding me? That has nothing to do with faulty android and the LG V10. Now what? Im now paying for an LG V10, an iPhone 6s Plus, and iPad Pro. What? This so surreal, its such a cliche for Big Business to not care about its customers and exploit them. Im not sure if this a franchise store or corporate, however you would expect some quality customer service when you have been with the company for over 10 years.

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Tristan Mortaro

If I could leave Zero stars I would. Brought a brand new IPhone 7 and unlocked iPhone 6 to get activated after setting everything up at a different store that I ordered the new iPhone from and left w them for 3 hours yesterday and went to pick them up before they closed and said the might take a bit to work That was my first problem so I went back right before they closed and they said their system went down and could do anything so had no phones last night. Brought them back spoke to Myra who is a Manager and told her the issue and she said shed get them working and also transfer contacts over. Left the Phones there for 5 hours they called said theyre done. Picked up the phones tested one and it worked. The other still said no service. Finally brought it to a corporate store and it still had the previous carriers SIM card in it and not TMobiles. These people at the store at 4243 E 136th Avenue didnt check to make sure both the phones we had activated with them worked properly before I left not once but twice. They truly dont care about customers or NEW customers that switched from AT&T. Other guys names were Ricky and Navid. Manager Myra. I had to goto the corporate store for them to pull the old at&t sim and put a T-Mobile one in so the phone would have service. Please dont go there as they also will refuse to provide the name of the regional or district manager.

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Jeramie Schall

0 Stars.. Employees at this store do not know what they are doing and do not care about the customer. I have been with T-mobile for 15 years and brought the rest of my family to them from Verizon on a Family plan.. Had to call T-Mobile directly to fix several bill issues. First, at the time, the Galaxy On5 phone was supposed to be free after bill credit, it was not and we had to beg T-mobile to add it and give us retro bill credits for it. Was told by the store we automatically get $10 back per line if we use less than 2gb of data and that it took "several bill cycles" to kick in. 5 months later we still arent getting it. Was told by a T-mobile phone rep that we never opted in for it.. WE WERE NEVER TOLD WE HAD TO OPT-IN??? We were told we would AUTOMATICALLY get it and that it just took awhile to "kick in".. After begging and talking to a manager at T-Mobile HQ we were retroactively refunded 3 months worth as a compromise.. I do not recommend this store, and I think well be taking our business elsewhere when the phones are paid off.

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Lu A

Today I went into the t-mobile store after accidentally locking myself out of my new phone. I was completely frustrated with the online customer support as no one could help me. The two young ladies Alyssa and Jojo who work at the store were professional, very friendly and extremely knowledgeable. They went above and beyond to assist me. WONDERFUL customer service!! I am a long time customer of 13yrs. Well done t-mobile on hiring theses two young ladies. It is rare to receive awesome customer service like that because of them I will continue to be a long time customer.

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Richard Hooks

I have been here before, and my friend was here today. On both occasions we were the only people in the store and the salesperson would not help until we asked. On all occasions the salesperson was extremely rude, and seemed annoyed that he had to help a customer. He seemed like he doesnt want customers bothering him so my friend and I will take our business to another T-Mobile.

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Jonathan Negrin

Gave me a number to call. Didnt help at all

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