Verizon

Reviews 9

SM

Smiles A lot

Until my experience at this Verizon store, I was a loyal Verizon customer. Now Im looking to take my business elsewhere. I recently paid full price for a non-contract phone from the Apple Store, then took it to this Verizon store to activate it. I didnt realize the Verizon representative helping me would change my data plan, add an unauthorized cost of Total Equipment Coverage, and sign (forge) my signature on my customer agreement receipt, all without informing me of his intent on doing so. After activating my iPhone, I asked for my receipt. The representative told me he emailed it to the email I have on file, then I left. Later in the week, when viewing my iPhones Verizon app, I saw my data plan was changed from unlimited to 2 GB. Shortly after, I received a Verizon letter stating the extra charge for the newly added Total Equipment Coverage. This was an unauthorized change. I didnt ask for this added feature, because I paid for Apple Care when I bought my iPhone. Finally, when I looked at my emailed receipt, there was a squibbed "Z" on the customer signature line! How could Verizon deceive me, a loyal customer of 15 years? Is Verizon so desperate to get rid of the unlimited data plans, their representatives intentionally deceive customers? By the way, I dont remember the name of the Verizon representative who assisted me with activating my iPhone, taking away my unlimited data plan, charging me for a coverage I did not ask for, and squibbing (forging) a "Z" for my signature. Although, on my emailed receipt, he is "reilnic-EKQ72." Beware of this store, and especially beware of this Verizon representative.

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Todd Kyle

I unfortunately purchased a Note 7 from this Verizon store. I returned the phone after the recall and was told to expect a refund within 1 - 2 days. After not seeing a refund I tried to call the store and was routed to a Verizon call center. The very helpful person at the call center told me that the store should have issued me a credit at the store since I had purchased the phone outright from them and returned it to them. He called the manager at the store who told him they had no record of me returning the phone 2 days earlier. He said that I just needed to go in and talk to them to get everything straightened out to get my refund. I went back to the store and was told that this was not correct and I might receive a refund in 2 - 3 weeks and to call them if I didnt see anything in 3 weeks. They said they would be upset about this as well but "they couldnt do anything for me". This is poor customer service to say the least. Their people promise you one thing one day and then tell you something completely different the next. I would not go to this store to purchase anything. Very disappointing!

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C R

If there was an option for less than one star, I would have chosen it. I went into their store to get a new phone, had to return to the store once for the receipt, and a second time because Chrystal did not deactivate my iPhone messaging, the wait was so long at their store for the "apple specialist" that we walked over to the apple store and was helped immediately. I decided to trade in my phone and returned to the same store, big mistake. When I returned my phone the man helping us did not note on our account that we had switched phones in and charged me for my phone again! Which made me unacceptable for the rebate. After talking to Verizon I thought everything was straightened out. Only to be told this month that the ease I felt was false, told the wrong thing once again and have a bunch of charges I dont even understand. After talking to the Aspen Grove Verizon store manager, Michelle, I am more than ready to find a new company to buy out my contract.

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Annette Logan

I purchased a Gizmo on 11/23/16, they were having an in store promotion of a waived activation fee for the product. I received my next bill which included an activation fee for the Gizmo, so I called the store and was told by my sales person that they would take care of it and that it would show as a credit on my next bill. I received my next bill and no credit so I called Verizon and was told that they dont deal with in store promotions that the credit must come to Verizon from the store, although they did call and verify the promotion...weird, so I called the store yet again...same story...no credit. I will be going down for a face to face but never will I do business with this particular Verizon store again!

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Stephen Davison

I had a 5 star experience activating a new, unlocked Moto G4 Plus phone at this store today. My experience was opposite what others have described online about getting this particular phone activated with Verizon. The store manager happened to be up front, seemingly directing customers to other store reps for the expected Cyber Monday traffic -- even though they were not busy when I was there. The manager, Brie, and J.R., the other employee who helped me, both knew what they were doing, and activated my phone quickly without any difficulty. This is the only Verizon store Ive dealt with in the Denver area (its close to my office), and Ill go back to them again.

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Susan Vickers VanGulick

I went in a few weeks ago when my regular Verizon store did not have a battery case or screen cover for my Moto Z. Aaron Allen helped me and had flawless customer service. He did not pressure me into buying any extra service or product and went over my plan with me to make sure I was getting the best bang for my buck. My youngest son, a teenager, recently passed away and he helped me know how to handle his account etc. Very sweet and sensitive to my situation. I will now drive the extra 20 miles to go see Aaron for my future Verizon purchases. Thank you, Aaron.

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Lexi Baldyga

First off, I have to say Jackson the ES was awesome! he took care of me when I entered the store to leaving the store, and even if I texted him about the on going issue he never said no to a suggestion or never stopped trying you guys are very lucky to have him in your store. Fellas and Ladies, I tell you this is the guy you want to work with 100% I am betting all my money on it. Hes that awesome, if you want respect and patience and guidance and reassurance, he really knows how to help and take care of the customer.

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A Private User

I went in here to get the new Droid and worked with a guy named David. He was extremely knowledgable and helpful, however; he told me that the credit check they ran was a "soft check" THIS IS NOT TRUE!!!!!!! A soft check wont show up on your credit report as anymore than an inquiry. Im getting ready to purchase a house and this so called soft check dropped my credit score by 25 points! They need to educate their employees on the difference of credit checks!!!!

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Ryan Petty

The wait times at this location are horrible. Even after making an appointment online, I was still waiting there nearly an hour. What is the point of making an appointment, planning ahead to avoid the crazy wait times, if it is not honored? The worst part is after finally getting to a "service representative" they are unable to resolve the problem you initially went there for? Such a waste of time at this location! I would avoid it at all costs.

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