Category: | Jewelry Store |
Address: | 1 W Flatiron Crossing Dr #2208, Broomfield, CO 80021, USA |
Phone: | +1 720-887-6007 |
Site: | stores.kay.com |
Rating: | 2 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM |
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Teresa Juarez
Im really only basing my rating off of one employee. Ive been in twice recently to the same store and had almost identical experiences. First time my boyfriend and I went in to get my promise ring cleaned and to browse for fun and he was immediately badgered to apply for a credit account. I told the man that we were just browsing rings and then I was asked about opening an account. He told me he would give me a free gem if I did it. He also wouldnt let me look at ANYTHING until I agreed so I let him. Then he came back and was trying to sell me my own engagement ring. I told him I wasnt buying my own and he continued to pester me so we left. Flash to Tuesday night 7/27 and my boyfriend and I went in again to SERIOUSLY shop for an engagement ring and we were having a pleasant experience with an older gentleman salesperson. We had it narrowed down to two choices when that same annoying man decided he couldnt handle the customer in front of him and asked to trade. First of all it was rude of him to let it be known to the public that he didnt like a client. My boyfriend and I eyed each other our secret code that we had recognized the salesman from before. The first thing he said was about opening a credit account to which my boyfriend responded "no thanks". He asked twice more before we just got up and left. Its unfortunate for the other gentleman that had been helping us because we would have walked out with one. My boyfriend said no to the account because he was paying cash and the constant question was just annoying and unnecessary. I really wanted something from Kay because I already have jewelry from other stores and I am all about loyalty to a brand. He has discouraged us from ever stepping foot in that one ever again.
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Kaitlyn Prokop
So disappointing. I received two gifts from Kay from my husband. The chain on the necklace broke immediately upon putting it on. I called and was told that I needed to purchase a new one for the warranty did not cover it. However it was a manufacturer malfunction and should have been replaced. A few months later I received a pair or diamond earrings. The back of on earing was too big and would not click in place. It actually fell off while I was placing the other earing in. We are a young couple and these purchases were the first diamonds that I have received from the man I will spend the rest of my life with. Sentimentality they mean the world to me. The staff could care less about standing behind their product. They want more money to fix the defects of the products purchased. I was told I can pay even more for an extended warranty. Apparently you need the warranty in order to have them help or assist in any way. A warranty should not be necessary on a pair of diamond earrings if they were functional in first place. I would not recommend spending money or time here. The staff will list prices and state why the are unable to help unless you come in and pay more. I will not have them touch or repair my items for they dont care how much they meaning they may hold. Im so upset about my experience with the products and staff. I will never go back and I recommend no one else does either.
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Doug Gleason
Horror story here. I purchased a ring back in December for my soon to be fiance. After a few months she brought it to my attention that it was too similar to the last one she had and she would like something different. She went back to that store to trade it in and she found something that she was told would work. My only stipulation was that it was right around the same cost. Before authorizing the transaction on my account I talked to the rep and she told me that it was only going to jump payments $30 a month and that the cost was right about the same. I said okay. Come to find out that it was not a $3,000 ring like she told me it was a $6,500 ring and was $3,000 difference added to my bill. By base payment jumped from about $190 to $355. Not the $30 that I was told. Now trying to get in contact with anyone is impossible and it seems like they just dont care. The employee no longer works there and now I am stuck with a huge bill that is costing us our pre approval on a house. Awful experience and I would recommend staying clear.
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John Doe
Summary: If youre looking for good management/customer service, go elsewhere. My initial buying experience was pleasant. The gentleman that helped me was from Wyoming and extremely polite and helpful. On a return visit to have the item re-sized I asked about purchasing another item, but a new salesclerk said that it was cheaper on Kays website. He proceeded to tell me that the diamonds on the website are of cheaper quality than in the store. After haggling for a while, I decided the $10 savings wasnt worth waiting so I purchased it anyways. I also turned in a ring to be re-sized. Upon picking up the ring, the same unprofessional sales clerk along with a new cohort belittled me for not knowing their pickup policy. They made numerous sarcastic remarks before I left. Had the items I purchased been available anywhere else, I would have returned them immediately. But considering these were the items my companion wanted, I kept them. However, I will never spend another penny at Kays.
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Chris Knippelberg
Avoid this place no matter what! Absolute worst run jewelry store I have ever dealt with in my life. They sent me away telling me that the ring I bought would not qualify for the discount when it clearly did. I called the main office and they agreed that it should have been, so they sent me back to the store. After waiting for 30 minutes and arguing with the staff because they kept telling me they couldnt offer me that 25% engagement ring discount, they made me call the corporate office again to finally get it handled. They wouldnt even take the time to do it for me and basically accused me of never having talked to anybody. Two weeks goes by and I get a phone call saying my ring is ready, so I drive 30 minutes back there to pick it up only for them not to be able find it. Unless you want an absolute run around and crappy customer service I highly suggest you avoid this place and dont spend a penny there.
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Alexandra Stumpp
The employees here are awful, plus the company itself... My diamond fell out of my ring. My diamond check to get it replaced was in June. I went in on July 3rd and they still charged me full price for the diamond replacement. This would have been my first ring check by the way so the ring was only 6 months old. The diamond shouldnt have fallen out anyway. They send it out for repair and in addition wanted it sized down. I get the ring back 3 weeks later than they said it would be done. It wasnt sized down plus the diamond came back looking completely different than the two next to it and has two sets of prongs. This was such a horrible experience. When my boyfriend and I are ready for a bigger ring we definitely will be going to a different jeweler.