Verizon

Reviews 24

LO

Lovelyn Marquez-Prueher

My contract is up on Tuesday, and I was especially looking forward to getting an upgrade on my device because the front of my iPhone is broken. Today is Saturday. The people at this location told me there was nothing they could do about it. Is that how they show that they value me as a customer of 16 years? I left and called Verizon. They were surprised to hear that the people at the store responded that way. They suggested that I go to Best Buy, and thats how I got my new device 2 days before my contract was up. I dont understand why I had to go to a third party to take care of the situation. The people at this store need training on customer service and learn some problem-solving skills beginning with how to better respond to customers problems and how they can keep a loyal customer satisfied.

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MU

Mugen Gamer

Bought an LG G4 at full price. Needed a new phone right away. 10 month later, the phone refuses to boot up properly. Researched online for possible causes and fixes.Turns out to be a manufacturer defect. So I went back to the same store to have it replaced. Since I was still under warranty. The manager refused to have it replaced on the basis of a scratch that look more like a strand of short hair. The whole time everyone I spoke to kept giving me the standard we cannot help you statements while keeping up with their look if indifference. They folks just dont care. They did not attempt to do everything they can to help me replace my phone. I was a loyal customer of Verizon for 17 years. Well no more. Goodbye corporate greed and hello Sprint. Can you hear me Now?

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AS

Asian Guy

Nothing bad about the employees. If you are getting a smartphone expect to pay an extra 20 a month just to use one on top of what you owe if you pay monthly. Also if you run out of data and want to change they charge extra for the change and if you downsize to smaller data they charge. Each time you change your plan your next bill will double. Also if you by chance pay off your phone they charge you again just because you paid it off. That is why I am cutting my service and going with someone else and now that unlimited is offered prices are cheaper among the cell companies. Verizon just makes up fees and dont tell you anything about your actual cost per month. Be warned.

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RU

Russell Taylor

I am so disappointed with their service. I have a Samsung 3 and I use my phone as my main business tool. I went to them with an emergency (battery was not charging) and the guy at the store told me I had to make an appointment. The earliest appointment would be 3 hours. Verizon is a BILLION DOLLAR corporation and they cant afford to have a technician full time on staff. I hate this company. This is the worst (no) service I have ever received from a fortune 500 company. I purchased a $700 phone and an extra service plan and they will give me a 3 hr. appointment. WHAT EVER HAPPEN TO SERVICE. They operate like a mom and pop shop.

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SH

shawn Cmc

It had to worst experience at this store, I was there for 2 hours trying to upgrade my phone and the sells rep who was helping me was clueless on how to do it. During the 2 hours that I was there, I was told that the manager was in the bathroom and after that he was in a meeting. The store had 9 other employees, but none of them ever bother to help their coworker and for about 15 minutes 7 of them were watching a football game on a tablet until another customer walked in. If you have the option of using another Verizon store, I would strongly suggest that vs being insulted by bunch of youngsters.

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ES

ESON SHAO

The guy who severed me today was so much inpatient... He did answer my questions but not clear enough, and somehow his tone was like pushing me to decide quickly so he can get out quickly. I would like to say ... if you feel tired or dont like to server people, go HOME or quit this job that is not fit to you. People are coming for good service with Verizon not coming for attitude service with you.

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SP

Sparky Serka

Do not buy their recommended products. They had me purchase a screen protector for the S8+ which came off 5 days later and cracked upon landing. I called them promptly and told them the situation. Its not in pieces, just cracked. They said They would not refund it. Absolutely ridiculous. The screen protector was $49!! Not getting my return business nor that of my friends. Shame on you!

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BR

Brian Choi

Bien helped us with our complicated situation with ease. Great customer experience, which is hard to get from most communication businesses. --- [Edit] Turns out the solution we got was not right and I ended up paying some more money because I could not transfer my number from my previous carrier in time... But they tried.

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FA

Farhan Nizami

Good location with plenty of parking. I stopped in to buy a case for the Pixel and they had them in the back so I had to wait for the salesperson to bring them out in a basket. Thats a little strange. Its a big place so I dont see why they cant display all their accessories out where its easier to browse.

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RY

Ryan DeMaderios

Had a great experience here the other day adding a line to my account. Had a Dennis help us and he did great at explaining what was happening, how charges would be applied (if at all) and helped find the best deal.

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JE

Jennifer Stoltefaut

Gutes Wlan, auch vor dem Geschäft. Für Camper auf Durchreise sehr interessant

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NI

Nicole Humphry

I was in and out of there very quickly on my lunch break as I got the help I needed and with great customer service! Reminds me why I have Verizon.

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BE

Beulh Porter

Verizon help us very much special senior citizen and those disabled they spend more time with us and then we understand them and thats very good

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KE

Kevin Shipp

I thought the customer service was great. Ask for Andrew Bolous, very professional and knowledgeable about the products and service plans.

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JA

James Wang

The 20 minute quoted wait was really 40, I think we were skipped, and even with someone there providing service, it was still very slow.

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MI

Mike Clark

I understand wanting to give personal help and support but constantly gabbing with the customers while the line grows longer gets old.

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DA

darryl liston

I had insurance on my cell phone and the cell phone broke. I went in and they said that I didnt have insurance on my cell phone

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NI

Nicholas Saiki

Had to update our plan, the staff here was knowledge and friendly. One of the best Verizon stores Ive been to in the country.

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CH

Chris Cather

The service is lazy and unfriendly. Wish there was another store nearby that could do support for malfunctioning phones.

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DO

Donata Tomlins

This store has always been very helpful & not ripped me off, unlike other Verizon stores. Wait is usually not very long.

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SO

Sophia McClay

This store is RUDE! The one down the street in the Kohls shopping center is way nicer and cheaper than these guys

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A

A Private User

I found the folks at the Verizon store to be excellent. The young lady who helped me, Kree, was great.

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GA

Gandhi Isaac

Well nothing new with Verizon, the worst customer service, rude, disrespectful, and slow people.

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DA

David Reid

Excellent customer service and care at this location, definitely recommend.

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