Verizon Authorized Retailer - A Wireless

Reviews 3

LI

Linda Hagen

I have been a Verizon customer since 2003 and I currently have 6 lines on my account with Verizon. I have experienced maybe 1 issue every other year. Every issue has come out in my favor, and I am sure this will too, but I do not want anyone else to have to deal with the fraudulent behavior from this Retailer. After reading this and other reviews posted, decide for yourself if you want to do business with this store. My 75-year old mother went into this store when her phone stopped working. She asked for help with her phone. She told Daniel, a sales rep, that she was authorized on the account, but that her daughter only has her on the authorization to get help with her phone as needed. She has never had her own wireless phone account and is not aware of how the plans, upgrades, etc., work. This is what Daniel did, in spite of what she told him: 1. Sold her a new phone 2. Signed her up for a HUM device, table and insurance plans 3. Advised her that she would pay $60 in fees for the phone and told her that everything else was free 4. Daniel was told by my mother to call me. He called and did not leave a message. She asked why he did not leave a message and he said he would call me back later. I was never called back. I noticed an email that I received from Hum Services. I called HUM and that is when I discovered what had happened. I called the Retailer and spoke to Daniel and found out that he had sold these items to my mother and I informed him I did not want any of those devices. Daniel’s comment, with a rude attitude, was “Well she’s authorized on the account,” and basically that was that, as if I was just out of luck. I immediately called Verizon and they were as disturbed by this incident as I was. It took the Verizon rep on the phone 2.5 hours to change my account back to its previous state. During the 2.5 hours, my mother went back to the store and was told by Daniel that there was a procedure to return the items and that he couldn’t do it then and to come back another day. I had her go back, but by then Daniel was gone and the other sales people then said that only Daniel could do the return because they needed Daniel’s code to access the system and return her items. She was going out of town on Sunday and would not be able to come back until Wednesday, so we had to delay this process until then. The Verizon Rep also discovered Daniel had done the following: 1. Changed my plan to a 12 GB data plan. My previous plan was 25 GB. 2. Removed my Ipad from my account and put the new tablet in its place Here is the scam with this Retailer: They deceive the customers into thinking they are an actual Verizon store, and then tell you they are giving you all of these items free. Once the customer figures it out and returns everything (within 14 days), they charge a restocking fee and will not refund fees for setting up the devices. I have been in contact with the account liaison for this location to start an investigation. I am told that a report goes to the Corporate office of Verizon and the Corporate office of the Retailer, as well as district managers. I have only been told this information and so far and no one has contacted me. In my experience, Verizon has exceptional service, but this Retailer does not value that same level of service. With this Retailer location, it seems as though others have been taken advantage of as well, and that the Retailer should not be allowed to have the authorization to sell Verizon services and products if they are going to practice fraudulent scams against consumers. I have also had to remove my mother from my account authorization. I would like her to be able to have authorization when she needs it. It would be nice to see Verizon modify the account authorization options, similar to what they do with the Family Safeguards/Controls. I will be doing a follow-up to this review as I receive or don’t receive additional responses from the involved parties.

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Adam Zoller

Verizon Visit: Every time that I have visited a Verizon store the sales man has always been either arrogant, rude, or pushy. When I went to the Verizon store yesterday these are the things I observed that upset me: - [ ] The sales man did not know all the features on the phone I was looking for and told me information I know to be incorrect. i.e. iPhone SE has 3D Touch. - [ ] The sales man used in appropriate words when interacting with me. (S-word) - [ ] The music playing over the speakers in the store had a string of un edited f-words and N-words. Leads me to believe that Verizon is racist and not family friendly. - [ ] After repeated times of telling the sales man "no" I did not want him to order me a new phone. He did so anyways against my wishes. - [ ] The sales man was going around in circles and not making any sense about what he was talking about. He did not try to make it easier for me to understand. - [ ] When I told him what phone and model type I wanted he questioned if I really needed it... Because they didnt have it in stock he was trying to sell me a different one that I did not want just so he could get the sale on the spot. - [ ] He made me wait while he went in the back room to make a phone call on his personal phone. For some reason he couldnt use the phone in the store to get the information he needed to help me. While in the back I hear him laughing and joking with his buddy. - [ ] When I told him that I wanted to discuss the options with my wife, he questioned my wifes relationship with me. Implying that oh you can just tell her the bill wont go up that much. "What, you dont want her to be mad?" That is none of his business and I think it is important to discuss any large transaction with my spouse. Once again... Are you anti-family. - [ ] After I had waited for a while I walk up to the counter while he is looking up something and his phone is laying on the desk open to some personal message or something. He was distracted by his own phone and was not putting in the proper effort to help resolve my situation. You may have the best network but you have the worst customer service that I have ever seen. I do not want to do business with rude, unprofessional, pushy salesmen. If I am going to pay premium dollar to a wireless carrier like Verizon, I expect premium customer service as well. I expect the sales people to be professional in their look, language, and sales tactics.

JA

Jason Math

Incredibly poor service as well as mischievious sales person who cares nothing about you except for how much he can rip you off. Bought an s7 edge with the buy 1 get one free promotion. My mother requested champagne gold s7, the guy at the desk (his name was Daniel, who is also the manager for the whole store) said yes no problem it will take about a week for it to arrive. Ok one week passed, we came back, and then he said one more week. Ok, we were patient since it was free. Came back the second week, he said one more week. From this we were like ok we will give you a second chance. Came back for the third time... guess what? Wrong color... a black s7... we were like ok what in the world. He then said to wait one more week for the gold, but we can take black for now and trade it with the gold later for free. We waited one week, came back, and got told to wait one more week, we were like ok one more stinking week you better have it. Came back, good news! Your gold has arrived! Yayyy! It was all good, until he said that we needed to pay for a $200 activation fee, as well as the tax. Well this may seem necessary, however, we already paid for the activation fee for the black s7, and now we are technically paying a grand total of 400 dollars for the activation fees. To make matters even worse, verizon (not the "premium retailer" but the actual parent company) is going to charge us additional activation fees for activating the gold. So in conclusion, if we do agree to take the gold we would be responsible for 4 different bloody activation fees for the same lines but with two different phones. One being black and the other gold. From this, we obviously chose to stick with the black s7, and decided to never to return to this store again. This was not the only incident, before this Daniel even promised us to get us a free VR if i were to buy the s7 edge on that day along with an additional line. Obviously he did not keep his word and told us he was not able to get the VR for us after we completed the transaction. Honestly, i managed to not get scammed at all, since i was already planning to buy the s7 edge before entering the store. Even so, it was awful how daniel tried so hard to scam me using so many different notoriously unconventional techniques.