GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	190 W Hillcrest Dr #63, Thousand Oaks, CA 91360, USA
Phone:	+1 805-777-0071
Site:	gowireless.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 10

Reviews 19

Brian Congelliere

GO HERE AT YOUR OWN RISK! SHADY AND DISHONEST. I went with my wife to upgrade her iPhone and ended up getting charged for $170 of extra items that the store manager claimed was "included" in the deal he was giving us. After further inspection on our bill, while we thought we were paying that much for the actual cost of the phone, in fact, he had signed us up for a premium verizon service as well as charged us for accessories he claimed were "included" in the trade-in/upgrade of the new phone. In addition, he tried to sell us on a "new" iPad mini, which after looking at it and doing some quick research while in the store turned out to be a four year old iPad that they were just trying to get rid of by price gauging and shady upsells. I was extremely bothered at the deception and lies going on with the store employees, especially the manager. Unfortunately, we were unable to get a refund on certain items due to Verizons sticky return policy and the fact that we relocated and were unable to go back to this authorized retailer. If you need an iPhone upgrade, just go to the Apple Store. They will help you no problem and wont upsell you and charge you hundreds of dollars for extra junk you neither need nor want. I would give these guys zero stars if that were possible. Many of the five star reviews could be bogus and paid for.

Merzia Subhan

Do not, under any circumstances, go to this store. The salespeople straight up lie to your face about a product and are extremely rude when you ask them about it. My wife and I bought a screen protectant from them and were told that it has a lifetime warranty and free shipping for a replacement. I called the store to ask about something on the box, which said that the warranty was 30 days. I explained what we were initially told and how the box contradicted that. The young salesperson was very rude and kept on interrupting me, so that I didnt get a chance to finish the story. He heard part of what I said and apparently thought that was all he needed to hear. His constant sarcastic sighs annoyed me to the point where I asked for the manager. He then claimed that there was no manager and no one else to talk to. Thats when I hung up. The replacement was free but the salesmans ill-mannered attitude is enough to make sure that I will never go to this store again. The replacement also cost 5 dollars and the person who initially sold this product to us lied about it. Clearly, this is not the only complaint against this store. They really need to fire their rude staff members.

A Private User

These Guys are so dumb. They have no idea what they are talking about and are extremely horrible salespersons. I went in to see the new Blackberry Bold 9930, and the guy told me that it sucks, and its exactly the same as the old one. He refused to even listen when I told him that they are radically different. Heres the Old Blackberry Bold 9650: 600 Mhz Processor, Blackberry OS 5, Small dimensions compared to Bold 9000, More similar to Curve 3G. Heres the New Blackberry 9930: 1.2 Ghz Processor, Blackberry OS 7, Dimensions more true to the original Bold on AT&T, Best Blackberry Keyboard to date, Liquid graphics, Touch sensitive display (First ever for a blackberry with this form factor), New lightening-fast browser with HTML 5. Now, Please, tell me if these phones seem similar. Someone please fire this guy for making me feel like an idiot.

James Diaz

I came in with my family to see what our options were about paying for a jetpack on our account we had lost Jeremy helped us out was able to save us money making the jetpack hotspot a wash ended up walking out with a brand new tablet and my daughters very first phone great experience this evening Verizon needs to step up there customer service because everyone in this store was kind and polite you can tell they knew what they were doing thank you again Jeremy we will defiantly be forever customers

S KL

I can only repeat what Tanya PP already stated. Chris W told us the bill per month would be $105 (from originally $ 120 after applying a employer/company discount) including the phones. Well, the first monthly bill we got is $ 172 including a total of $1100 for two phones (to be paid over 2 years). Called the store/Chris to discuss the difference. "May I call you back in 5 min", that was hours ago. Called again " I am sure he has you on his call list"....

mike2565

I botched the purchase. My wife botched the return and exchange. However, this GoWireless premium retail store (which I always thought was a Verizon corporate store-it is not) declined to help us correct our mistakes. Verizon was unable to assist since we made the purchase at a GoWireless location. Disappointed and frustrated but lesson learned. Next time well be sure to go to an actual Verizon Wireless corporate store.

A Private User

Horrible customer service! I bought a iPhone 4s a week ago, right out of the box the phone had a dead pixel. Go wireless will not exchange what so even if it didnt work right out of the box. They told me to go to apple, and get a refurbished phone!!! I just spent 250 for a new iPhone and now I have to exchange it for a refurbed one!!! Do not buy an iPhone from this store they are crooks!!!!!!!

Rebecca Levitsky

I needed a new phone in a hurry. I called Jeremy at the Oaks Mall Verizon store and he held the model of phone i requested for me. He made the transaction very pleasant. We have been Verizon customers for more than 10 years and have always been pleased with the customer service.

RekFurio _

Jeremy was a huge help in making sure we had a great experience. I was very appreciative with his expertise in helping with our plan and suggestions. I will be returning here everytime I need a new phone or plan upgrade. AAA+++

felipe carraman

Thousands oaks mall verizon came into look at the new phone the rep Jeremy explained pricing to me three times before I understood best customer service hands down wont be going to another store anytime soon

sandy shultz

Victor Guzman is the best rep of all time! This guy took the time to transfer EVERYTHING onto my new phone. Hes a professional at what he does and Id highly recommend going to him for anything.

Brian Freeth

Experience was great here. Jeremy did a nice job and got me all set up with a new phone in 20 minutes his customer service and pricing was great. thanks Brian

Linda Ames

Almost impossible to return anything. And the staff dont clearly explain what youre buying into, when you sign the agreement. Avoid this store like the plague!!

Katie Peacock

Victor Guzman was amazing! Spent hours with my mom and went above and beyond the call of duty! He an asset to Verizon and worthy of a reward...(raise!)

Billy Schmeltz

The whole staff is great. They will give you their up most attention and expertise. Getting a new phone here is quick and painless.

Judy Markos

Tabby is a life saver. She helped me so much and had a solution for everything! What fantastic customer service! Thank you Tabby!!

Anjlbug82

Nicholas and his team are the best! So helpful and patient. Visit this store for a 5 star experience!

Dan Shapiro

Billy was fun, warm, and inviting. Ill be sending everyone I know to The Oaks location for phones.

Dana Howe

STEVE IS THE BEST AND HELPED ME SO MUCH! HE IS SUPER,I WILL LOOK FOR HIM ON MY FUTURE VISITS!