The Ford Store San Leandro

Reviews 3

RO

Rob Crabtree

WORST SERVICE EVER!!!! To begin my horrible service experience lets start with the fact that when I made my initial appointment I had to wait over 2 weeks just to get my car looked at. I brought my 2014 mustang gt with 10k miles (still under warranty) to Ford Store San Leandro service because the car was making popping/clunky noises from the transmission and a loud whining from the rear axle. Also the sync system kept freezing. After having the car for almost 2 weeks I finally got an update on my car. They tell me the loud clunking/popping/rattling from the transmission is "completely normal" and theres nothing they can do about it. However the rear axle whine was something they could fix with an axle rebuild. So about a week later I get my car back. When I went to pick up the car they told me that on the test drive they noticed a slight vibration but it was because my rear tires were out of balance. (Which is weird because the car was smooth as glass when I dropped it off). As I drove away and got on the freeway I noticed a horrible vibration starting at about 30mph that shock the whole car. So I did about 35-40mph as cars flew around me until I could get off the freeway and drove straight to Americas Tire which was closed by the time I got there. The next day I took the day off work to go get the tires put on my car. They replaced the back tires and balanced all four. THE VIBRATION WAS STILL THERE!!! I immediately brought the car back to the Ford Store for them to fix it. A few days later I finally get an update. They said the center bearing on the drive shaft was bad, and since the back tires had been worn down with less than 15k miles it showed clear signs of abuse (even though the car has soft Pirelli p-zeros and a tight limited slip rear end that eats up tires and Ive never raced or abused it) and that they shouldnt /didnt have to cover it under warranty, but they were going to do my a "huge favor" and cover it this time. So nearly a month after I first dropped off the car I finally get it back and its driveable. However THE VIBRATION IS STILL THERE only now you dont feel it till 70 or 80. (yet the car was free of any vibration when I first brought it there) The rear axle whine is ALSO STILL THERE just not as loud. Plus the transmission noises are louder than theyve ever been. (Which was the main reason I brought it in in the first place). They did however fix the sync issue which was a simple update. PLUS! I now have a substantial scratch on my driver door that was not there before this whole experience!! To say my service experience is unexceptable is a huge understatement! Before this i was planning on buying a new Ford truck when I pay off the mustang. But now I will NEVER PURCHASE ANOTHER FORD PRODUCT AGAIN!!!! ...Now I have to figure out if Im going to trade the car in for something of higher quality to avoid these issues or fix the car myself so i can know it was done right!

VI

Vince Mediaa

I WAS TOLD TO "F...K OFF" by a San Leandro Ford Lincoln sales person. After reading the other 1 star comments about this FORD STORE - I am not surprised that a salesperson who tells customers to F OFF is still selling cars on this campus. On Tues Feb 24th 2015 at 10am - I took my 2011 Ford Focus in for some repairs that only Ford could cover since it was a transmission issue. As I pulled into the lot - I saw a lone salesperson smoking a cigarette out front of their main sales show room - I said hi and asked him if he knew that some items on a FORD car can only be repaired by a FORD dealership, he responded by telling me he did not know that. I then mentioned "for a guy selling FORDS for living he should know that". He responded with "well why dont you just f..k off" - I was blindsided with that remark, I sort of lost my moment, but as I walked away from the well dressed FORD salesman - I did say "you be sure to share that to the next person you sell a FORD too", and he walked away. I am sure, I am not the first customer he has cursed at. Fearing the salesperson might deny we ever talked, or confront me a second time, I did not report this incident til I got home later that morning. I was also not able to get his name since he walked away from me. I only had my description of him. At about 2pm that same day I talked to the Sales Manager "Jay Z". He apologized the incident ever happen and agreed to look at the video his cams record playback to verify the incident was valid and to confirm what salesperson spoke with me. He told me he would call me back to discuss the issue after he spoke with the salesman in question. He did not call back, but when I called him a few hours later he did tell me that he suspended the salesman for 3 days. I want to confirm that I really dont mind that this FORD salesman told me to F off - maybe I deserved it for bringing up the Transmission issue with FORDS. But what I am concerned about, as of this date is the fact that as you read my Yelp review this salesman is most likely telling other FORD customers to F OFF. And San Leandro FORD LINCOLN condones this - with a 3 day vacation. I would hope this man has a desk job now and is not representing the FORD company with his fine sales techniques. I did follow up and called FORD Corp. - a Rep named "Mike" told me its a local issue and if they have no control of their salespeople and as far as corporate is concerned the issue is closed - GOOD DEAL - The man in charge of sales and this campus is: Phil B. of San Leandro Ford Lincoln Business Owner

BR

Brian Wolfson

Last year I brought my 2011 Explorer to the San Leandro service dept. for basic service and for repairing a broken 3rd row seat back. Willie Pate was the service advisor who assisted me. I was given a rental car through a company across the street. The regular service plus an adjustment to sync system was completed but took near 5 days. Although the rental car should have been completely covered through my extended warranty plan, they left me with the bill for 2 days. Willie told me he would look into the rental car bill issue. He also said it would cost well over $500 to fix the 3rd row seat and a few weeks wait for the part as well as needing to send the vehicle out to a specialty upholstery shop to do the job. To make a very LONG painful story short, although Willie was a nice enough guy, he was unable to get it together to fix the seat and was unreliable with the follow through with calling me when promised and ordering. The part was ordered wrong 2-3 times despite me bringing the vehicle in 3 times. Along the way I had to track down Don Andrade, the service manager, who said he would help but was also just as unreliable and I had to initiate all contact with him except for maybe one call back from him. S.L. Ford decided after several months of stringing me along, that they could not fix the seat and to go elsewhere. On top of that they lost my keys for 40 minutes one morning and made me late for work. Bottom line, S.L. Ford blew me off. They still owe me $ for 2 rental car days and strung me along for SEVERAL months while I had a non-functional broken seat. My advice, go to Albany Ford, they diagnosed the broken seat part and for $100 I had it in 5 days. The kicker is, I installed the part myself in less then 10 minutes! Avoid S.L. Ford if you have any non-basic service needs.