Volvo Cars Walnut Creek

Category:	Car Dealer
Address:	2791 N Main St, Walnut Creek, CA 94597, USA
Phone:	+1 925-939-3333
Site:	volvocarswalnutcreek.com
Rating:	4.7

Location

Photos 64

Reviews 12

Dan Cassara

STAY AWAY FROM THIS DEALERSHIP! I have purchased two vehicles from this dealership which is now no longer Lawrence Volvo and is under new ownership. In mid 2012, I purchase a brand-new SUV and almost immediately complained repeatedly about issues with the transmission and a jarring sensation that occurred when I went from park to drive or reverse to drive. These issues went on for four years and every time I took the vehicle in for repair, they could not replicate what I was describing and would tell me it was because I wasnt coming to a complete stop when I was in reverse and went to change to drive. In addition to the fact that the car ran improperly, it also add faulty brakes which I replaced at least once per year. I was told by he same representative from their service department that it was fairly customary to replace the brakes this often. Clearly not true. Four years after complaining about my transmission issues, they were finally able to replicate the issue after i drove in and was able to show them right when I drove into the service driveway. After apparently needing to get permission from Volvo Corporate to replace the transmission, they did so but charged me a $200 deductible and made me feel like they were doing me a favor for replacing my transmission. Getting a service appointment at this constantly under-staffed dealership is a nightmare as well. I contacted the dealership to inform them of my concerns and asked to be connected with one of the owners who instead of doing anything about it, passed me on to one of his staff members but not before he had to educate me at on how long his family had been in the car dealership business and how he knew how to handle this. Unfortunately, Volvo has limited number of dealerships in my metropolitan area so I am stuck having to deal with these people but will never ever buy a car from them ever again. I am disgusted. Sad part is, I would have replaced both of my cars with two brand-new cars from them but cannot stomach the idea of giving them even one more penny of my money.

A Private User

I recently came to volvo lawrence due to unpleasant services from other automotive centers around walnut creek for my volvo. When I first came they were very polite and attentive they helped solve my car issues with reasonable pricing and even took a look at my car with NO extra bullshit charges..they were straight to the point where my car troubles. I aslo loved the fact that they were freindly. Second time I came for a light bulb change on 09/28/2011 but then came across the same guy I came for the first time and he told me that I did not need a new light bulb it just needed repostioning becuase the prior inspectors didnt properly install my light bulb right. "Palo" from Volvo Lawrence gave me a FREE repostioning...I waz very impressed with the service, once again I will continue coming to this auto repair shop for my Volvo s60 2.5T :-).....

Don Dees

I just purchased my 5th Volvo yesterday. I drove all the way from Reno, NV where I normally purchase all my new cars. I made the 3.5 hour drive because Mary McKinney, the sales rep I spoke with has worked for Volvo for over 20 years. She is extremely knowledgeable about the Volvo products and they have a massive inventory to chose from. From Mary, to the general sales manager Bruce, and finally Mariah, the finance manager, the whole transaction went perfect. I will always recommend Walnut Creek Volvo, and will be back to purchase my next one.

Joanne Gould

My husband was a mechanic, for Lawrence Volvo, many years ago. I know for a fact, that this Co. is one of the best dealerships around. These are the safest cars on the road, anywhere!!! If you want to live, after a bad accident, buy a VOLVO!! We had a Volvo, and it lasted us over 30yrs. And, it was a used car, (previously owned) as they say, now a days. So I would rate this place a 5star * * * * * , for everything. Management, employees, courtesy, honesty, and most of all, the knowledge that you are in the safest car in the world.

Trevor Bossert

Mary our salesperson was wonderful and did a great job showing us all the available configurations to help us decide and locate the matching vehicle. Communication was good even during a busy time for the dealership. When the vehicle arrived Mary took the time to go over everything about the vehicle which was very helpful even though she had recently been out due to a medical issue. Due to shipping issues our vehicle was delayed several times, Thanks to to Mary and Bruce for providing us a loaner vehicle to make it easier.

Michael Miller

I appreciate the expertise and hospitality of all the staff I encounter on any visit I make. I have especially appreciated their excellent service for nearly three decades. Friendly, fast, thorough, still competitively priced. Clone John Sullivan and Paolo Fiorenza. I miss the old owners, but the new owners are definitely dedicated to maintaining and building on what took the Lawrence Family a half century to establish.

John Astorga

I like how very easy it is and what an overall pleasant experience it is. Everyone that I interface with has always got a smile and seems genuinely glad to see me and eager to help. I especially like that my service writer Paolo understands the first time even if I do not understand what I am saying. I also very much appreciate how clean and inviting the dealership is overall. Thank you and keep up the good work!

Ryan St Laurent

Alan is always very thorough and complete with his explanations and recommendations. The work is always done on time and for the price we discussed. This particular visit was challenging because of the nature of the problem; a water leak that caused a lot of unforseen problems. With Alans suggestion to file a claim with my insurance, the problems were properly fixed with little impact to my wallet.

Albert Chang

Lawrence Volvo Service retains that family-owned, small-town feel in the way they deliver service. When I bring my car in for service, I feel like Im talking to a friend and not a corporate-trained talking head. They dont pressure me into service or parts that I dont need, and sometimes even have common sense solutions that save me money. The whole experience is natural and friendly.

Tara Pramme

We worked with Mary and this was by far the best car buying experience weve had (and unfortunately Ive had quite a few in the last 7 years). Lynn from finance was also super helpful. I dont plan on buying another new car for quite some time, but the next time I do I will certainly hope to work with Lawrence Volvo again. Bonus points that I absolutely love my Volvo too :).

Gio Fiorenza

Paolo was extremely helpful with all of the questions I had regarding my vehicle. He was extremely knowledgeable, and supplied me with all of the information I needed for future upkeep and servicing on my car. I would highly recommend him to any of my friends with Volvo cars, as well as those looking to purchase from Volvo Walnut Creek in the future.

RAUL DE GUZMAN

We enjoyed dealing with Lawrence Volvo in buying our new XC90. Lawrence Volvo had the XC90 with the features & accessories we wanted. Dennis Jardine was great in providing a no-hassle sales experience. Lynn Wells-Donner handled the finance closing & made signing of papers quick and easy. I would recommend Lawrence Volvo to our friends & family.