Hyland Family Bicycles

Category:	Bicycle Store
Address:	1515 Meridian Ave, San Jose, CA 95125, USA
Phone:	+1 408-269-2300
Site:	hylandbikes.com
Rating:	4.5
Working:	Closed 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–6PM 11AM–5PM

Location

Photos 70

Reviews 10

FreeMan 65420

I want to thank Melanie, Bill, her brother and Bill Sr. for accommodating me on a moments notice. I went metal to metal on the rear brake rotor and pads and was ready to do the same on the fronts on my 2012 Giant Talon 29R from riding the awesome mining roads in the Cl;ear Creek Management Area about 30 miles due east of Pinnacles National Park. Since this is an area that the EPA has closed due to asbestos issues. Youre allowed 5 days per year to access the area. I had two days left, when I blew the brakes out on the downhills. I had business in San Jose, and the hook was their hours. Only Bike Store that opens at 9a. I rolled in at 9:30, asked if they could fix me up and Bill said yes and as I was driving back at 11am to check in, I received a text saying the bike was finished! Bill jr. went over with me the break in procedures for bedding the brakes in and I, of course, didnt have that time, so I did it on the downhills! Bike was flawless! Additionally, the seat adjusting bolt snapped on a downhill and I called them up and they shipped me a new one, At no charge! Never missed a pedal in the 335 miles of riding in that amazing place. Awesome Service and Quality Parts. Regards, Scott

A Private User

RIP OFF WARNING!!!!!!!!! I was quoted $150 to tune up my bicycle. I knew I was being sold to. I mentioned that I was recommended by a friend from San Jose Bike Party. He along with a couple of the staff behind the counter shrugged their shoulders and said Bike Party? Whats that?! I was sure that they were being sarcastic but fervently denied any knowledge of only the greatest number of people on bicycles on the west coast!!! and they happen not to know SVBC too???? Something is wrong here. They didnt even know what I was talking about - right off the bat I knew this shop was playing games with me. Who tunes up a new bicycle for $150? Not unless your a sucker! This is the worst family bicycle shop Ive gotten to know and I lived only 4 blocks from them. I whole heartedly warn you to not get ripped off by this shop and pray you support a business who isnt high on themselves + profits and whose only outlook is to SAVE the family business by any ruthless tactics. The owner and son DO NOT CARE about the bicycle culture only their business name and money :/ *****DO NOT GO HERE ******* SHOP ELSEWHERE *****

Tammy Cortez

We were referred here by a friend. My husband is doing the Aids Life Cycle ride for the first time and needed to get a bike we bought on EBay fitted. Bill, the owner, was very helpful. We told him about the Lifecycle Ride and he told us that, although he would be glad to fit the bike to my husband as best he could, it really wasnt the right bike for him. We are totally new to biking, so Bill explained what my husband really needed. We decided that the bike from EBay would not work out for him. Bill showed us some very well priced options and my husband left with a new bike, fitted to him and ready to begin training. Bill asked that we bring the bike back once a month for 3 months to make adjustments and, although we live in Pleasanton, were happy to do it. We find Bill and the other people in this shop very knowledgeable and helpful. The shop always seems to be full of happy people! Im on my way to San Jose right now for our last adjustment before the ride. Thanks, Bill and staff, for all your help and great service!

Bill Parker

Having just moved into the area, I wanted to buy my wife and I a couple of cruiser bikes so that we could leave the cars in the driveway. I quickly found two bikes I liked, test rode them, and brought them home to suprise my wife, all in matter of about 90 minutes. I then bought some lights which I installed. One was not working right, so I took the bike in, they replaced the light for me and lock-tited the mounting bolt, no questions, no charge. My wife also decided after our purchase that she wanted a rack for the back. I called them, they ordered it. It arrived in 2 days, we rode over, they installed, again no charge. Everytime weve been in weve been greeted with smiles and friendly conversation. To me these are all definitions of customer service that make me want to go back again and again. Thanks, Hyland!

Dan Fiorenza

After unsuccessfully going to three other local bike stores looking for a specific tire size, I pulled up to the Hyland Bike Store the other day at 5:58 pm (they close at 6:00 pm). Even though the staff was busy helping a few remaining customers and pulling in the display bikes, I was assisted, courteously and promptly. The staffer found the right size tire I needed at a very competitive price, ordered it for me and I was on my way in five minutes flat. Good customer service; good prices; good product selection; good store; theyve earned my business!

Chana Herzig Felkai

These people are ridiculously nice. Even after you buy your bike theyre always happy to see you and help you out with any questions you have regardless of whether or not youre making another purchase at their store. Truly kind a happy to help. I chatted with them for 20 minutes about the bike wrack I bought (not at their store) and they helped me set it up on my car and get my bikes back onto it after my free bike check up at the one month date. Just menches over there. So glad we bought our bikes from them.

Dalibor Skrobak

I went into this shop because they had quite good reviews. And I bought there demo bike Giant Anthem 29r full suspension. I was there once more when I had issues with frame suspension bushings. And frankly I do not understand why there is so high review. They did not have any mtb helmet or bicycling shoes. But mainly I did not see this friendliness which everybody was talking about. I felt quite bad there and I personally will never go there again.

Abraham McIntyre

Really cool to see a family run such a good shop. They were all super helpful, accommodating, and very patient with me as I worked out the financial logistics of my declined credit cards. Their demo program is right on and having new bikes to take out and ride the are was awesome. Very helpful with trail suggestions and directions ... and even through in a little swag! Overall great experience.

Marco Paganini

This is a very nice bike shop. The staff will treat you the same whether youre buying expensive hardware or not. I bought a bike here and they were very patient throughout the entire process. We tested the bike in the parking lot and were never rushed. I cant say much for maintenance (never used them for maintenance) but I have no reason to believe they wouldnt know their trade.

A Private User

They did not rush me. They allowed me to test many different bicycles. I was able to find the best bicycle for my situation and get it with the necessary upgrades. They are without a doubt the best bicycle shop I have ever dealt with. I would not even think about going anywhere else. The best time to go there is Tuesday thru Thursday. They are open later on Thursday.