Category: | Motorcycle Dealer |
Address: | 5673 Kearny Villa Rd, San Diego, CA 92123, USA |
Phone: | +1 858-560-2453 |
Site: | sdbmwmc.com |
Rating: | 4.3 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
XI
Xiong Yang
Unimpressive Customer Service, Complete Waste of Time. Stay Away, stick with a smaller brick & mortar shop who will give you the time any day. 2-stars because its at least kempt and clear of clutter. I stopped by the Kearny Villa San Diego BMW Motorcycles shop shortly after 3:00 PM and it was relatively light; there were two customers in-house and staff busily minding their own business.Not a care for any body else. I thought I would have no issue speaking with an employee in-store. The site is decent enough, its located in an impressive commercial building, easy to get to and the layout of the shop is immediately welcoming- the Associates/ Employees working the shop: not so much. You figure that youd train brand-associates to at least acknowledge someone who may potentially be spending upwards to $14,000 on a motorcycle and all the fancy doo-dads (read: FARKLE- its not my first time purchasing a motorcycle) the first few minutes they step into your show room, right? 25 minutes later, so long BMW Motorcycles; see yah! Im impressed that BMW employees so many bodies to make the shop look like it is busy when they could care less, banking on the name of the brand to sell it. I discovered a man moving a Nine T (also the model I was looking into) onto the floor and just when I thought I could grab his attention, nope. Off he goes to busy himself behind a counter. I had enough time to walk the around the shop and its accessories three times and count six employees (or at least dressed the part) with a purpose to keep to themselves or to discuss how much they would spend on an accessory for themselves. This is seriously disappointing. As someone whos worked retail almost most his life: this shop really needs to train its employees on how to engage customers. Or hey- maybe, theyre doing SO WELL: they dont need any new customers! Well, thats fine with me. I was genuinely excited to visit this shop and schedule a test ride but that enthusiasm has eroded, is long gone and I sincerely plan to make it a mission to warn everyone to stay away from this shop. Nice job, San Diego BMW Motorcycles. Nice. Job. If Im ever to buy a BMW- or any motorcycle it is most certainly not at this Kearny Villa store.
RI
Ricardo Garcia
Just over a month ago I purchased a used 2014 r nine t from Gary and his team. First, this was an easy sale for them, Id wanted the 9t for some time and they had it in my $$ range. So, with that in mind the transaction was simple, easy and relatively quick. Im totally happy with the bike. The sales associate was good, and hes been attentive anytime I go into the shop, although the line between attentive and helpful and upsale is often blurred. But I get it, and its all good. The parts team is helpful, and honest; cant ask for more from them. In fact, I was asking about a particular aftermarket, not high price, item and while not discouraging me from buying it I was honestly told the shortcomings with the item and saved a few buck. The service guys are also great, at least without having to deal with any major service. When asked they gave me a print out of the bikes history, and two different guys on two different occasions told me about the prior owner which make me more confident in the purchase. Also, Im new to BMW so after a month I had some questions about engine noise and minor nits, my questions were answered and I rode off with an even bigger smile. Gary is a solid guy, neither too solicitous nor aloof. He answered my questions, gave it to me straight, as he saw it and made my experience as I like it when I spend $$, relatively simple. Now, I will say, and it could have been a miscommunication, he gave me incorrect info on the monetary transaction, but even so it had no affect on my bottom line. If I have a gripe its the lack of real aftermarket for the bike. Yes, I can go online, but Im old school and like to touch and feel what Im buying. The R nine T is designed to be customized, and easily so for the non-wrench guys like me, so it woukd seem reasonable that the only shop in town have at least some stuff from one or two of the big product producers, e.g. romoza or RSD, but no. So I have to go to GP, or Triumph, or South Bay, such a shame that they will get my $ on those bits. So, overall a fine place, which I recommend. But, lacking in that special place that makes for 5 stars.
JI
Jimmy Bruno
My experience with San Diego BMW Motorcycles is gratifying because the owner, Gary Orr, is a hands on owner who genuinely understands the importance of interacting with his customers. My story is worth hearing. I show up to the dealership to get a valve adjustment at a fair price when I get approached by the owner. Being that I was a salesman for over 12 years, I said the salesman is just doing his job by asking me how I am doing and if I would like to test-drive a new BMW motorcycle. Purchasing over 24 vehicles in my life, I smiled and said my motorcycle is in service. I asked him if he was a salesman and he said I am the owner. That was pretty impressive considering some of the reviews I have read about customers not being approached who are interested in purchasing a bike. Gary, the owner, spent a good 25 minutes discussing an old BMW I would like to put back together and sell. After the conversation concluded, he gave me his card and told me to send him some pictures of the bike and lets see what it is worth. While waiting for my bike I enjoyed the hospitality and setting of the dealership. When it came time to pay for the service, I had some questions for the service writer and technician which were explained and I was not happy with the service writer. Since the owner demonstrated his commitment toward excellent customer service during my visit, he came outside and asked me what happened and how service can be improved. My point is when the leadership of an organization is committed to excellent customer service, defusing a frustrated customer by just listening to their concern goes a long way and leaves a lasting impression for customers to return for business. The misunderstanding of the service charge was resolved very quickly and I plan to continue servicing my R1200RT at San Diego BMW Motorcycles as long as Gary Orr is the owner. This is the second BMW Motorcycle dealership I have used to service my bike and San Diego Motorcycles is by far more honest and reliable.
DA
Dank Glass
Horrible Dealer (Stealership) Stay Away - Go to Escindido I TRIED to spend almost $15k at the place and they could not be bothered to make the deal happen in a timely matter.. (They wanted to hold a local bank cashiers check for 2 weeks before letting go of bike) Gary was too busy taking care of the shop department to be a useful sales manager (I was told he axed his staff a couple months ago, they could not have been worse then him) While I was waiting for Gary to play multiple rolls at his business, I TRIED to spend another $1500 in the parts department but I got nothing but lackadaisical work ethic and a bad attitude from parts "guru" Darrell.. (I over heard him call him self this while flirting with the girl that works there) he was way too much ego to be working at a parts counter.. (He should be in Hollywood) Just go elsewhere.. There are Better run dealers out there that would like to sell you a bike..