Office Depot

Category:	Office Supply Store
Address:	1607 Douglas Blvd, Roseville, CA 95661, USA
Phone:	+1 916-783-1954
Site:	officedepot.com
Rating:	3.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–7PM 10AM–6PM

Location

Photos 26

Reviews 41

Heather Fox

if you want horrible customer service and nothing in stock that is in their sale ads, then this is the place you want! let me start by saying i dont believe the customer is always right; that being said, a customer service reps MAIN JOB is to make a customer want to come back (thats how employees get paid, after all). instead, when you go to the office depot on douglas blvd, you get 15 year old, with the justin-beiber-side-swept-hair-mop, Jakob, who seems to be on his first job so he knows everything, therefore, by default, the customer is an idiot and should be treated accordingly (because, obviously, the hair should indicate his level of expertise.) 1st example: i misheard what he said and his response was "Whats the confusion?" (i let that slide) 2nd example: i came in to purchase a computer and take advantage of the "buy-a-computer-get-a-free-monitor" deal. they were out of the monitors. Jakobs solution was for me to drive to madison ave store where it is in stock. he does not offer to get it for me (as in, inter-store transfer like most retail chains have) but says I can order it online but it wont give me the deal if i do that. At this point i ask to speak to a manager (who was awesome) and he offers to order it FOR me, online, and give me the sale price that was advertised. 3rd example: after Jakob has been proven to be a peon that has no power OR authority over anything but a cash register, Jakob proceeds to explain (loudly across the store) how advertising works. i have to explain to him that, if the ad is out for us to use, and it does not say "limited supply," "while supplies last," etc. they must uphold the ad. if they run out of a sale item (monitors for example) they must either remove the ad or get it in for the customer and still give them the sale if the customer has tried to take advantage of said sale in the time allotted for said sale. Jakob proceeds to yell across the store about his beliefs on advertising (as if its up for negotiation) of which he apparently has no knowledge; typical teenager, always thinking they know things. i generally dont boycott a store because of one dumbass employee, but Jakob has ruined any chance of me ever spending money there because they obviously hire children that werent taught the meaning of "how to behave in public." JAKOB, if you read this (and i hope you do), you will not last long in ANY job if you treat the money-machines (read: "customers") like you dont need them; they are the ONLY reason you have a job (in case thats too abstract for a child: more customers = more money for the business = more money for you in the form of raises, benefits, and perks). Grow up, get over yourself, and realize you are as big an idiot as the rest of us so why try to be superior to anyone? (i have pasted and copied my review to as many places as possible. youre welcome, JAKOB or "little jake" as his co-workers call him.)

Yulia350

Just was at this place and horrible experience. Costumer service sucks, i asked few times for help with their printer, everybody were minding their own business. Then, i asked if they have a shreder, the girl said yes and dropped in a big garbage box with locks on it. I asked her, is that a shreder? She said no, but some kind of company will come when it is full and shred it. What a miscommunication!!! If she told me that before dropping my papers in that box, i wouldnt give it to her and shred it at home.

Hubert Lotilla

There really isnt much to say about this Office Depot. It is similar to most of their other locations but I am giving it 3 stars because they could benefit from a wider selection of products. The place could also use better lighting in the store. The staff were attentive enough to come and ask you if you needed or were looking for something.

Nicole Caraccilo Rodriguez

Never have what you need. The NEW computer I bought was broken right out of the box! They refunded it-with store credit! And i didnt want store credit because here i am, almost a year later, and still have the store credit card and NO Chrombook, because they never got the one I needed in again, (after the broken one. )

George Chandler

Good selection of office and school supplies. Also home hobby stuff is available. The staff seems to be spread pretty thin. Kind of tuff getting help sometimes. Usually only 1 cashier so you have to wait some.

Eric Enberg

I Dont know about the experiences of these previous posters, but I have always had good service when Ive shopped at the Douglas Blvd. store. I have been very pleased with the products and prices there.

Ben Harriott

Somewhat disappointed in that I often fail to find the products Im looking for. Not sure this is unique to this store though. Maybe Im just looking for products nobody else asks for.

Luke Noland

The staff saw me wandering lost more than once and never offered to help. Then the girl at register was texting while I waited for her to finish. Sorry, thought you were working...

josh Bgosh

Visiting this place was being in stone age era, slow customer service, including management itself. You have to pray and wait for gazillion hours to get your receipt printed!

Selena Grendahl

The customer service is really knowledgeable and helpful here. They didnt have as much language program selection as I might have liked, but much of thats online now.

Ellie Lamb

Its a good place. Always helpful when I go in. They also take your old ink cartridges for a trade in as credit, so thats awesome.

Lohriena Lohrie

I found this Office Depot average, especially in this election. Sadly the staff is not very knowledgeable.

Thomas Wallace

NO HELP.....FAT ASS WANNA PLAY ON COMPUTER WHILEIM TRYNA TAKE CARE OF BUSINESS AND GET SOMETHING DONE.

Arianna Black

Humongous store with everything technologically related! Nice and knowledgeable staff as well.

Nick Slater

nice to have one of these around, still. the prices arent too bad and they price match.

Isaac Triance

Willing to do exchanges with product. They just have some tacky product sometimes.