Verizon

Category:	Cell Phone Store
Address:	961 N Milliken Ave #101, Ontario, CA 91764, USA
Phone:	+1 909-481-7897
Site:	verizonwireless.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 23

Reviews 16

A Maxwell

I used to go to this store any time I needed anything just because of location. Service was hit or miss but only reliable when youre spending money. I understand they are hourly plus commission, but you cant treat your customers differently when you dont think youre going to make a sale. They only seem to be invested in your satisfaction when you spend money. Another user on our business account went there with a phone that wasnt working (no water or physical damage) and recommended he buy a new phone and use another persons upgrade. Suggesting an insurance claim @ 100.00 a pop and slow shipping is a sure way to get someone to buy a new phone. PS, verizon customer care (*611) sends them overnight via fedex for warranty...and theyre free. I prefer the superior customer service of the call centers. Its worth waiting a day.

Matt F

Worthless corporate store - DO NOT SHOP HERE, THEY DO NOT FOLLOW CORP POLICY AND ARE NOT TRAINED ON VERIZON WIRELESS PLANS. I tried to purchase a new phone under Verizons Device Installment Plan - a plan they heavily advertise on the VZW website - and this stores manager told me they only offer installment payments on tablets. THIS IS NOT TRUE ACCORDING TO VERIZON - I had a Verizon Wireless Corporate representative call the store and explain the plan to them and show the manager where details were located - store manager instead they can only do installment plans on new tablets despite Verizon representatives telling her that is simply not true. As far as I can tell, store employes scam artists and deceitful practices to take advantage of uninformed consumers. DO NOT SHOP HERE, THEY WILL TRY TO RIP YOU OFF.

A Private User

Their service is very but very bad! It use to be my TOP Verizon store but now thats the least store I want to go now! The one who was helping me was on their phone not listening to what I was saying! While all of the other helpers werent even busy just talking and there were many people waiting to get help and had to wait for 2 hours.! You ask them a question about your phone and they dont even know and They also want you to pay a fee that youre not suppose to pay! If you go the Verizon store in Montclair Plaza, Victory Gardens and the one in Fontana on the st. Valley. Is where you can get the service you want and will answer all of your question but I DONT RECOMMEND THIS STORE!!! BAD BAD BAD SERVICE

dejan bukvic

I wanted to buy a new Samsung Phone and I wanted to pay the full retail price but I was told by a rep working there that I have to get Edge Plan or sign up for a new two year contract. That they cannot I repeat cannot sell me a phone for the full $699 price. What a ripoff and scam artists. Called Verizon and they told me they are smoking crack. Not in those words more like they cant do that. So I will never go to that store. Go to one on Foothill and Haven much nicer and understanding. Oh the person was a shorter female White/Hispanic with brown hair.

Benjamin Franklin

Fake Verizon store they try to play the elderly The people that dont know nothing about phone services charged my stepfather $800 for iPhone 6 64 gig, and he was existing customer eligible for a upgrade at $199 for 16 gb and $299 for 64gb, so disrespectful sooooooo wrong, they lie to u so youll fall for it and pay way more and make them look better *********************""""(STAAAYYY AWAAAAY)"""""""

Sandra Timpano

Ive been to this store three times now, I should have learned my lesson the first time. The associates a rude and I will not be back. Go to another Verizon store if you want better treatment.

Frank Pratt

The phone service is good quality, but the Sales Reps just try and push products without resolving issues. They dont like to fix problems, but they are really happy when taking your money

Josue Nolasco

There are plenty of knowledgeable and helpful employees around and unlike most Verizon wireless stores Ive visited you dont need to wait 20 min. to be helped.

Adr Chav

Everything was great about the visit. If you go in there ask for Albert. He is so patient, knowledgeable and thorough. He made my visit what it was.

Jonathan Warren

Great service! Went in with a bit of a challenge. Worked with the manager and he got me sorted out with exactly what I wanted, no hassle at all.

Chris Berg

May have been simply by chance but, I was able to get in purchase what I needed and there was no waiting at this location. Possibly just lucky.

Bruce Kraft

I love the fact that i could come in, pay my cellphone bill, and then sign up for Verizon FiOS in the same visit! I love this store!

Maher Sholakh

Staff is friendly and attentive. Store is well kept and organized.

Ronald Ramirez

Customer service is poor. All they want your money.