Verizon

Category:	Cell Phone Store
Address:	1715 Trancas St a, Napa, CA 94558, USA
Phone:	+1 707-259-2121
Site:	verizonwireless.com
Rating:	3.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 14

Reviews 18

Scott Gilbert

This Verizon store is awful. I was upsold a "free" tablet when upgrading to the new Galaxy S5. They neglected to mention the $10/month line fee, which should be illegal (and actually, probably is). I went back in the next day, demanding to return the tablet. The corporate policy is that you can return a device within 24 hours and avoid any restocking fees. I showed up within 24 hours, but was told that they couldnt restock it without assessing the $70 fee. They then assuaged my rage by telling me that they could apply a promotion to my account that would eliminate the $10/month fee for the tablet. So I calmed down and let them do that for me. Two months later, Im examining our familys Verizon bill and I notice that I am still being charged the extra 10 bucks a month. After all of that. Meanwhile, I havent touched that stupid tablet since I took it out of the box. I told the employee there that I had no use for the device, and I would only take it if it was free. He proceeded to screw me over and evade mentioning the associated fees with the line. When I brought this to management, they either were too inept to actually execute the solution they proposed, or were also stringing me along. Either way, it is unacceptable.

troy paananen

My family and I have had nothing but poor experiences with this store, and Verizon in general. The employees are obviously trying to get you out of the door once they realize you dont plan on buying anything, and I have even had an employee ridicule me for not buying a screen protector from them. All of this is general grief that I would normally expect from a huge corporation like Verizon. However, this last week I preordered a telephone from this store and was charged an additional 8,000 DOLLARS. It has been over a week, and I have still not been refunded my money. Apparently several others have been charged up to 10,000 dollars as well. Dont waste your time with this store, order from a place with reputable service like Amazon.

Tyson Bash

My experiences for this store have been hit or miss and as a whole its not the staffs fault i would rate the customer service from this store a solid 4 with the occasional person who doesnt know what there doing. My rating is mainly for verizon they have gotten better over the years but they take advantage of the fact they know they have better then most wireless coverage and expect you to be grateful for that. I have unlimited data and it seems as though they are slowly trying to strong arm people out of there contracts with asinine price hikes siting some BS reasoning instead of being honest. if it wasnt for my unlimited data and there coverage i would have changed carriers long ago.

Spencer Kinch

The professionalism that these staff member exhibit is amazing in light of the fact that most of the bad reviews are from people who expect because they cant understand the situation. They want immediate service but wouldnt they be upset if an agent dropped them to help someone else. You want good service you have to wait your turn. I appreciate being greeted and knowing that when it is my turn I will receive intelligent service that will address any questions and concerns I have. It is a shame that small minded people cant see the forest for the trees or is it that idiots are just as free to post......

Eric Holt

How do I post a Zero stars? Horrible! Every time. Does it really take 2-3 hours to sell me a phone on my account that I have had for years? What all does this store do? Why does it take soooooo long? After waiting over an hour (each time) for a store representative to get around to me - and why is there so many of them standing in the back room? - it took them over an hour to find out if they had a certain phone in stock? Again, HORRIBLE service and just a very poor experience. So, how do I post a zero stars? Because that is what they have earned.

Bradley Ward

Their in-store customer service is hit and miss. Sometimes you have to wait for a very long time to be helped, while others you are helped shortly after arrival. The people are only occasionally friendly, too. Overpriced for only slightly better coverage.

Jeff Fagan

Was just told I had to wait 45 minutes and that I was seventh in line. Seems like Verizon is doing a good business maybe they should hire more employees to accommodate their customers.

Christina J

Salesman was very incompetent. They put in wrong information. I spent almost an hour a day three days in a row to complete a phone purchase.

Mike Steele

A good place to go and find out about your smartphones,and other accessories. For your phones.//

yohomaniscool

Every time I come in here I get great customer service. I dont understand the other bad ratings.

Carolyn Perry

Drove all the way from St. Helena to get a new cord. Got back home and it was the wrong one.

Nadia Linda Hole MD

amazing service & value - great finding spirit of aloha here on mainland too

Eric Thor III

They were very helpful even during the busy holiday weekend.