Category: | Pet Supply Store |
Address: | 444 N Santa Cruz Ave, Los Gatos, CA 95030, USA |
Phone: | +1 408-395-7074 |
Site: | stores.petco.com |
Rating: | 3.6 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM |
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Ashley Henderson
I have been going to this one for years, and most of the time the people are helpful. I have owned fishtanks for years and go to get product here everyonce in a while, besides the usual dog food. But be very cautious about who you get help from in aquatics. There is only one guy that is very helpful when it comes to knowing the correct way to handle, care, and provide for the fish and is very knowledgable about product. But in general, some of the people will "advise" you how to care for the fish, (which I usually let them do their little schpeil), and I have to say that its about as helpful if not better to do your own research if you are going in for a first time buy or setup. One such example of the lack of knowledge about the care was when I went to go in to get a filter cartridge replacement, and I got into a conversation with one of the employees, and one of the things she told me was that you only needed to do a water change once every TWO MONTHS. This was so appalling to me... Again, these people are totally willing to help out and very nice, but if it wasnt for the fact that the wrong people are helping in the wrong department, I would give a 3, maybe 4 rating.
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N M
Staff is friendly and do seem to be on top of caring for their pets in the store. I visited the store to look at their fish selection. This is the 3rd time I have visited and observed tanks in quarantine. The particular species I was looking at had one fish that wasnt swimming right and on prior visits I observed unhealthy specimens with other species I was interested in. I decided not to purchase any fish as to not bring a disease into my aquarium at home and will probably not be going back to Petco for fish because a hospital tank seems like a requirement. Three stars because the staff is on top of caring for their animals and seem to be doing everything they can to help. Petco needs a better supplier for their fish or better quarantine procedures. This store is making the best of the situation and if you do have a hospital tank they have a reasonable return policy and the staff is great. Far better than Pet Smart as far as knowledge and customer service go.
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A Private User
I took my 4 Persian cats there to be shaved and was told that it would be no problem after the groomer looked at them He (the male groomer) then said it would be$104 dollars per cat! I was shocked and asked why so much and he said if I didnt bathe them it would be $60 ea. I authorized it Later in the day when I returned I found that he had only cut two of the four saying the other two were matted. Of the two he did they were only partially done. He said he would give me a "deal" on the two he didnt finish and charged me $45 ea. This was an utter wastes of time for me and I will never return there again.
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Tabea Thornton
I bring our dog to the grooming salon for baths and haircuts (shes half poodle, so needs to get shaved about twice a year) We usually have Taylor at Grooming taking care of her. He is amazing! Our dog gets so excited to see him! He does a great job shaving her and I love when she gets baths there. She is super clean and fluffy. I can tell that Taylor absolutely LOVES dogs and that is a good feeling.
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Jason Willebeek-LeMair
I give 4 stars instead of my typical 3 for chains because of the staff here. They are very knowledgeable about their products and eager to help. And, if you and your dog come in smelling of skunk, someone will direct you to the right aisle immediately. ;-)
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Bradley Stein
Its a little on the smaller size compared to other ones but still have all the normal stuff, just a few less animals. All other items still in stock. Friendly staff and the offer puppy training classes
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Braden Groom
Nice people. Groomer doesnt know how to groom specialty dogs but good selection of food and toys
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Marie Baker
All their animals are well taken care of and they have a great selection of products.
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Courtney Peterson
The fish and live animals do not seem to be well taken cared for.
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Jessica Tsang
Smells a little funky but good selection of pet goods
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Sean Smithwick
Nice Petco, sometimes short staffed.
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Monica Valencia
They had all my pets need
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Ken Chao
Restroom is horrible.
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Greta Siegrist
Service was great!
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Jack Boerger
Good for pets