PetSmart

Category:	Pet Supply Store
Address:	7631 Carson Blvd, Long Beach, CA 90808, USA
Phone:	+1 562-938-8056
Site:	petsmart.com
Rating:	3.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 18

Katrice Ponzo

This is the 2nd time I have had nothing but a bad experience with their grooming salon. Ever since they have made changes the service has gone down hill. The first time after making my appointment, the girl who groomed my dog was very rude. I was originally told it would take approximately 3 hours. I had other plans that same day and I said no problem. I get a call after an 1 in a half saying my dog is ready, I asked if they can hold him until I was done with my other appointments, maybe about an hour, and she said, " Um... Well... I guess." WOW!!! So I go pick up my dog and when j get there its more expencive than usual. I asked why, they said that on weekends the price is more. WHAT!!!! I was livid at the fact no one bother to tell me until after the fact! The second time, I made the appointment over the phone for a simple bath, and sanitary cut for my dog. I showed up and they told me," Oh it looks like your dog may be matted in the back, we cant groom him today. All the groomers are booked. You can try to brush him at home and come back for a bath if you want?" THATS IT!!!! I am done with this groomer. Communication and service is the worst!!! And sorry to say but the actual grooming part is ok.... Its no show dog ready if you know what I mean for what they want to charge.

Langar Langar

I made an appointment for Saterday, and Lucy quoted me a price of $49. I had told her that my dog is a mid size American Eskimo. When I showed up to drop my dogat 8:15 a,m, they change the price to $55. I asked why, they said on weekend they charge $5 more.They told me dog would be ready in 3 to 4 hours.At 12:15 I showed up to pick the dog,I saw dogs came after mine were leaving but mine was not ready. I complained about absence of "First Come, First Served" they made no comment but said overcharge was because my dog was not too small,.They told me seat in the store or walk outside (100 degree F). It seen=med that these people practice lies for the sake of it, and organizationally were messed up. My dog always have been eager to leave the grooming shop, but this time he had a distinct feeling of fear, They had not given her water in five hours that he was in the saloon.

BD BD

SO I came into the Banfeil there as I see all the advertisements for it & dont believe the advertisements… I wanted a simple service and they said since we were new, I had to drop the animal off, schedule an appt and establish a doctor / animal relationship..????? Im not letting you date my dog - so therefore no relationship needs to be established Im not just dropping him off when all he needed was a simple looking at… Im also NEVER coming back to your establishment due to you trying suck money out of me that is not needed and not appreciated when trying to establish a "relationship" as you called it… No thanks now or ever….What a joke… Petsmart should kick you out

A Private User

I am writing in regards to the grooming center here, if you love your pet to not send them to this grommer. I have a persian cat I took in for a flea bath and lions cut- typical maintenance. I have had this service performed many times at different centers, and never had any problems. I dropped my cat off, and an hour later recieved a phone call telling me to come get my cat, she is mean and we refuse to groom her. What? I was outraged, I have never heard of anyone refusing to groom an 8 pound cat before. My persian is not mean, unless she is treated harshly, which I assume was the case.

A Private User

There is a hotel for dogs and cats right on the premises. They keep your pet for the day or for overnight stay. The staff there is truly professional and you can tell that they all really loved pets. I was so happy with my stay that I had to tell the managers. One was a lady and the other a man and both were the two nicest people you will ever meet. If you need a place to leave your pet and you dont want to worry, go to this hotel. BTW-If you are away for awhile, you can call the hotel and they will bring your dog to the "Bone-Booth" and you can speak to the pet. AWESOME

Cindy Ashworth

Warning! Do not bring your dog here for day camp or hotel. They do not follow instructions! And with so many dogs, no time to pay attention to your dogs needs. They just want your money! Disorganized, unthoughtful forgetful, rude, costumer service sucks and they treat you like your a bother when they are busy!

Brent Mendoza

Everything Ive needed for my dog is here. Workers are friendly and knowledgeable. I do not recommend the PetHotel that Petsmart offers unless your pet is accustomed to peeing/pooping on a linoleum floor. They do not get to go outside on walks.

mikeythespacekid

I went with a friend and her mom to get a Guinea pig and the manager very rudely interrupted by the manager and another employee about the 18 year old policy, even with her parent there, who is clearly pf legal age. It was really annoying

Jackie Pineda

My pet stayed at the PetHotel. Staff was friendly. Didnt like the smell; mop needs better rinse & cleaners. Also, when I visited my dog I could only keep it in their small lobby & not take it through the store. Good hours and prices.

Laura-Ruby Diaz

Ive been on the phone for half an hour, being transferred 3 times and I STILL have not been able to speak to anyone at their dog hotel. How can I trust them with pet service if you dont have time to tend to customer service?

Huckaroo ramz

I normally buy my pet supplies online and have items ship to the store. While Im there I take time to walk around, items on clearance have great prices. Just last week I picked up a Jackson Galaxy cat tunnel for $2.50.

Monica Munoz

Doggys first time going in a PetSmart. She was going bananas with all the smells around her. Very friendly employees plus seeing my doggys face of joy equals to a very great experience

Rita Gurrola

Kim was great with my doggies. It was their first time getting their nails filed down and apart from some mild trepidation, they did well under Kims deft hands and calm demeanor.

Edna Betancourt

I board my dog for a nine days at this Petsmart Hotel. I am writing this review to warn other dog owners that my dog caught kennel cough so use caution at this Petsmart Hotel.

Ed Acosta

Great, never had a problem at this location with service or products. Very helpful to my needs we have several pets they always know what we ask for or they will find it.

Celene Pineda

Chanel at petgrooming was awsome gave me great tips to get rid of my cats fleas thank you. keep up the great work im sure youll go far places

Jonathan Hao

This is where I take my puppy for all her needs. The staff are nice and informative, and always take time to say hi to both my puppy and me

Teresa Flores

Rude people not good customer service i ended up going to petco on spring very good customer service highly recommend petco no more petsmart